Solving Problems - Uniden EZi2996 User Manual

If you have any trouble with your phone, try these simple steps first. If you
still have a question, call our Customer Care Line listed on the front cover.
If...
No handsets can make
or receive calls.
One handset can't
make or receive calls.
A handset can make
calls, but it won't ring.
A handset's display
won't turn on.
A handset is not
working.
A handset says
Unavailable.
No handsets will
display any Caller ID
information.
Caller ID displays
briefly and then clears.
Caller ID displays, but
I can't hear the CID
announcements.
I can't transfer calls.
I can't get two
handsets to talk to the
caller.
The phone keeps
ringing when I answer
on an extension.
The voice message
icon never shows up.


Solving Problems

Try...
-
Checking the telephone cord connection.
-
Disconnecting the base AC adapter. Wait a few
minutes, then reconnect it.
-
Moving the handset closer to the base.
-
Resetting the handset.
-
Making sure the ringer is turned on.
-
Making sure Do Not Disturb is turned off.
-
Charging the battery for 15-20 hours.
-
Checking the battery pack connection.
-
Checking the battery pack connection.
-
Charging the battery for 15-20 hours.
-
Resetting the handset.
-
Moving the handset closer to the base.
-
Seeing if another handset has Privacy Mode on.
-
Making sure the base is plugged in.
-
Letting incoming calls ring at least twice before
answering.
-
Seeing if the call was placed through a switchboard.
-
Checking with your telephone service provider to
make sure your Caller ID service is active.
-
You may have to change the line mode. Contact
customer service for more information.
-
Making sure TTS (Text-To-Speech) is turned on.
-
Increasing the ringer volume so the CID
announcements are louder.
-
Resetting all the handsets.
-
Making sure both handsets are registered to this
base.
-
Making sure a handset is not in Privacy Mode.
-
You may have to change the line mode. Contact
customer service for more information.
-
Checking the Voice Mail Tone. If it's set to Off, try
turning it on, and vice versa (see page 17).