Troubleshooting - Uniden EXA915 User Manual

If your EXA915 Integrated Telephone Answering Device is not performing to your
expectations, please try these simple steps. If you are still unable to resolve the
problems, contact Uniden Customer Service at (800) 297-1023, 8:00 a.m. to 5:00 p.m.
Central, Monday through Friday.
Telephone Troubleshooting Chart
Problem
Charge light won't come on when
Handset is placed in Base Unit.
Audio sounds weak and/or scratchy.
Can't make or receive calls.
Handset doesn't ring or receive a page.
Base Unit doesn't ring or receive a page. Set the Base Unit Ringer switch to LO or HI.
42

Troubleshooting

Make sure AC Adapter is plugged into the
Base Unit and wall outlet.
Make sure Handset is properly seated in
Base Unit.
Make sure that the charging contacts on
the Handset and Base Unit are clean.
Make sure that the Base Unit antenna is
vertical.
Move the Handset and/or Base Unit to
different locations and try again.
Press chan to select another channel.
Check both ends of the Base Unit
telephone line cord.
Make sure the AC Adapter is plugged into
the Base Unit and wall outlet.
Disconnect the AC Adapter for a few
minutes, and then reconnect it.
Nickel-Cadmium battery pack may be
weak. Charge the battery on the Base Unit
for 15–20 hours.
Extend the Base Unit antenna vertically.
The Handset may be too far away from the
Base Unit.
Place the Base Unit away from noise
sources.
The Digital Security Code may be erased.
Set the Digital Code.
Suggestion
EXA915