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Ultratec EZcom PRO User Manual

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USING YOUR
EZcom PRO
TTY
™
305–006603

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Summary of Contents for Ultratec EZcom PRO

  • Page 1 USING YOUR EZcom PRO ™ 305–006603...
  • Page 2 Fourth edition May 2002 First printing © 1996-2002 Ultratec, Inc. and Turbo Code are registered trademarks of Ultratec, Inc. EZcom Pro and Auto ID are trademarks of Ultratec, Inc. Dr. Robert H. Weitbrecht, 1920-1983, inventor of the first text telephone modem.

  • Page 3: Table Of Contents

    Plugging in the telephone line Installing the batteries Setting up the EZcom Pro Setting up the EZcom Pro with a telephone Setting up the EZcom Pro with the Phone Stand Using a signaler Using the display backlight About the Using Tone or Pulse dialing...
  • Page 4 Using Voice Carry Over (VCO) Making a VCO call through Relay About direct VCO Using Hearing Carry Over (HCO) Troubleshooting Resetting the EZcom Pro Repair Specifications Index TTY conversation etiquette 2 • C O N T E N T S p.

  • Page 5: Important Safety Instructions

    If the power supply cord or plug is damaged or frayed. b. If liquid has been spilled into the EZcom Pro. c. If the EZcom Pro has been exposed to rain or water. d. If the EZcom Pro does not operate normally by following the operating instructions.

  • Page 6: Introduction

    Greeting one key. The EZcom Pro is set to send Hello ga. You can change the greeting message to send your own personal message. key allows you to send a Voice Carry Over (VCO) VCO Msg request during your call.

  • Page 7: Overview Of The Ezcom Pro

    Overview of the EZcom Pro On/Off key Relay Dial key Display VCO message key Greeting message key Dial key Enter key Menu key Escape key Power jack Battery compartment RJ11 jack Telephone line jack I N T R O D U C T I O N • 5...
  • Page 8 6 • I N T R O D U C T I O N...

  • Page 9: Getting Started

    • AC adapter For your convenience, an optional Phone Stand is available for storing your EZcom Pro. You may set a telephone on top of the Phone Stand to save counter space. For more information about the Phone Stand, contact the dealer where you bought your EZcom Pro.

  • Page 10: Plugging In The Telephone Line

    The EZcom Pro uses a standard analog telephone line with either tone or pulse dialing. This type of line is commonly used in households. If you plan to use the EZcom Pro in an office that has a digital telephone system, a digital-to-analog converter must be used to allow the EZcom Pro to work.

  • Page 11: Setting Up The Ezcom Pro

    AC adapter. Setting up the EZcom Pro The EZcom Pro may be installed either by itself or with a telephone. These steps explain how to install the EZcom Pro by itself. 1. Connect one end of a...

  • Page 12: Setting Up The Ezcom Pro With A Telephone

    Setting up the EZcom Pro with a telephone The EZcom Pro can share a line with a telephone. These steps explain how to install the EZcom Pro with a telephone. 1. Connect one end of a telephone line to the jack...

  • Page 13: Setting Up The Ezcom Pro With The Phone Stand

    Setting up the EZcom Pro with the Phone Stand The optional Phone Stand allows you to store the EZcom Pro when you are not using it. Save counter space by setting the telephone on top of the Phone Stand. These steps explain how to install the EZcom Pro with a telephone and the Phone Stand.
  • Page 14 3. Set the EZcom Pro on the Phone Stand base and measure enough telephone line and AC adapter cord so that the EZcom Pro can easily slide out. Use the indented loop at the back of the Phone Stand base to measure the telephone lines and the AC adapter cord.

  • Page 15: Using A Signaler

    Using a signaler To use a signaler with the EZcom Pro, plug the signaler’s telephone connector into the jack marked with the symbol. If you are using that jack for a telephone, plug the signaler into an unused telephone wall jack extension.

  • Page 16: Using The Display Backlight

    Using the display backlight The backlight helps you see messages when lighting is poor. When the backlight is turned on, it comes on whenever you use the EZcom Pro. The backlight turns off when you press the TTY call. It will also turn itself off after a few moments if no other key is pressed.
  • Page 17 4. Press the key to select Backlight. 5. Press the key to move the the brackets to either On or Off. 6. Press the key to turn the backlight on or off. Press the key when you are finished. Hot key tip: You may also turn the backlight on or off by using its hot key: Menu...

  • Page 18: About The Esc Key

    EZcom Pro memory. If you want to ensure that your changes are saved, press the Using Tone or Pulse dialing The EZcom Pro is set to use tone dialing. If your telephone line uses pulse dialing, follow these steps to change the setting to pulse: 1. Press the On/Off 2.
  • Page 19 Turbo Code is better for TTY communication than Baudot—especially in the day of sharing your email address. Turbo Code indicator When you see this indicator on the display screen, the EZcom Pro has connected in Turbo Code. Turning Turbo Code on or off The EZcom Pro comes with Turbo Code set to work automatically.

  • Page 20: Using The Interrupt Feature

    Using the interrupt feature You can interrupt the other person while he or she is typing. To interrupt, hold down the see **INTERRUPT REQUEST** on your display screen. The other person will see <**INTERRUPT**> on his or her display screen. The other person can either stop typing and let you type or ignore your interruption request and continue.

  • Page 21: About Auto Id ™ (Sending Id)

    TTY conversation. Auto ID helps emergency services, such as 911, detect that you are using a TTY. You will see SENDING ID on the display every time the EZcom Pro uses Auto ID.
  • Page 22 2 0 • G E T T I N G S TA RT E D...

  • Page 23: Tty Calling

    During a TTY call, one person types and the other person reads what is being typed. The callers take turns typing and reading. The EZcom Pro can also be used to make TTY calls through Relay, see Relay Calling on page 41 for more information.

  • Page 24: Tty Etiquette

    TTY etiquette During a TTY call, there are four commonly used abbreviations that you and the other person can type to help your conversation along: GA, Q, SK, and GA or SK. GA means “go ahead.” Type GA or press the the other person to begin typing.

  • Page 25: Signal Light And Call Progress

    The signal light and display screen show you what is happening on the telephone line. After you dial a telephone number, you will see the signal light (upper left corner), the telephone number that you dialed and either *** RING *** or *** BUSY *** on the display screen: When the signal light...

  • Page 26: Making A Tty Call

    34 for more information. 3. If you dial the wrong number, hang up and start again. The EZcom Pro will dial the telephone number. Watch the display for call progress. 4. When you see an answer...

  • Page 27: Answering A Tty Call

    Answering a TTY call You will know that someone is calling when the signaler blinks (if one is installed) and the telephone rings if it is sharing the line with the EZcom Pro. 1. Press the On/Off turn on the EZcom Pro.

  • Page 28: Reading The Conversation Memory

    A conversation is everything typed during a TTY call. Conversations are automatically saved in the EZcom Pro conversation memory, which holds about 5000 typed characters. When the memory fills up, the EZcom Pro erases the oldest conversations to make room for the newer ones. 1. Press the On/Off turn on the EZcom Pro.
  • Page 29 2. Press the key to read back through the memory. 3. Press the key to read forward through the memory. 4. Press the key to return to the end of the conversation memory when you are finished. Note: You can review conversations any time you are not receiving text, even during a conversation.
  • Page 30 2. Press the Menu Conversation. 3. Press the The EZcom Pro will ask if you are sure that you want to clear the conversation memory. 4. Press the key to clear the conversation memory. You will see CONVERSATION MEMORY CLEARED on the display screen.

  • Page 31: Using The Greeting Message

    Using the greeting message Your EZcom Pro has a greeting message saved in memory that says, “Hello ga.” When you answer a call, turn on the EZcom Pro and press the key to answer your call. You will see Hello ga on Greeting the EZcom Pro display screen as the message is sent.
  • Page 32 4. Make sure that the brackets are around Edit. 5. Press the 6. Type the your new greeting message. Use the the text cursor and the key to correct any Backspace typing errors or to clear a pre- viously saved greeting message. 7.
  • Page 33 4. Press the key to move the brackets to Delete and press the key to select Delete. The EZcom Pro will ask if you are sure that you want to delete the greeting message. 5. Press the key to delete the greeting message. You will see GREETING MESSAGE DELETED appear on the display screen.
  • Page 34 3 2 • T T Y C A L L I N G...

  • Page 35: Directory

    The directory stores the names and telephone numbers of the people whom you call. After you save a person’s telephone number, the EZcom Pro makes calling by name easy and automatic. The EZcom Pro stores up to 20 directory entries.

  • Page 36: Dialing By Name

    After you have saved names and telephone numbers into the directory, you can make a call by typing the person’s directory name. The EZcom Pro will dial the telephone number for you. To dial by name, do the following: 1. Press the Dial 2.
  • Page 37 2. Press the key and Menu then press the key to scroll Dialing Directory. 3. Press the key to select Dialing Directory. 4. Type the person’s name. The name can be up to 14 characters long. 5. Press the key. D I R E C TO RY •...

  • Page 38: Finding A Directory Entry

    • After you press the You will not need to type the whole name. The EZcom Pro searches for a match in the directory as you type each letter; the entry name is identified before you type the whole name.

  • Page 39: Editing A Name In The Directory

    You will see DIRECTORY ENTRY SAVED appear on the display screen. 8. Repeat steps 4-7 to edit more dialing directory entries. Press the key to turn on the EZcom Pro. key to scroll to Dialing key and press the key to select Dialing Directory.

  • Page 40: Deleting A Name From The Directory

    5. Press the key to move the brackets to Delete and press the key to select Delete. The EZcom Pro will ask if you are sure that you want to delete the directory entry. 6. Press the key to delete the directory entry. You will see the person’s name with **DELETED** under it on the display...

  • Page 41: Dialing Prefix

    Dialing Prefix The EZcom Pro allows you to save a dialing prefix, which can be used to obtain an outside line in an office setting. For example, in some office settings, you must dial the prefix “9” to obtain an outside line before you can make a call.
  • Page 42 4 0 • D I R E C TO RY...

  • Page 43: Relay Calling

    During a Relay call, you type your conversation and the CA reads it aloud to the telephone user. Then, the CA types the telephone user’s response for you to read on the EZcom Pro display screen. Voice Carry Over (VCO) and Hearing Carry Over (HCO) calls can also be made through your Relay service.

  • Page 44: Saving Your Relay Number

    Saving your Relay number By pressing the Relay Dial service number. You must save your Relay service number in memory before the EZcom Pro will dial the number for you. To save your Relay service number, do the following: 1. Press the On/Off on the EZcom Pro.
  • Page 45 4. Press the key to select Relay Number. Your state’s Relay service number can be found in the phone book. 5. Type your Relay number. Use the key to move the text cursor and key to Back Space correct any typing errors or to clear a previously saved number.

  • Page 46: Making A Relay Call

    Making a Relay call The EZcom Pro will dial your Relay service automatically if you have your Relay number saved in the EZcom Pro memory. All you need to do is press the page 42 for more information. If you want to use Relay for VCO or HCO calls, see Advanced Calling on page 47 for more information.
  • Page 47 4. Wait while the CA dials the telephone number. The CA will notify you when the other person is on the line. 5. Begin typing. The CA reads your message to the other person. Press the key when you finish typing and want the other person to respond.
  • Page 48 4 6 • R E L AY C A L L I N G...

  • Page 49: Advanced Calling

    EZcom Pro display screen. The EZcom Pro must be sharing the line with a telephone before you can use VCO. See Setting up the EZcom Pro with a telephone on page 10 for more information.

  • Page 50: Making A Vco Call Through Relay

    Making a VCO call through Relay The EZcom Pro must be sharing a line with a telephone before you can use VCO. 1. Press the On/Off 2. Press the Relay Dial service number if you have it saved in memory. See Saving your Relay number on page 40 for more information.

  • Page 51: About Direct Vco

    Uniphone or a TTY with a telephone available before direct VCO will work. Making a direct VCO call The EZcom Pro must be sharing a line with a telephone before you can use VCO. 1. Press the Dial 2.

  • Page 52: Using Hearing Carry Over (Hco)

    Answering a direct VCO call The EZcom Pro must be sharing a line with a telephone before you can use VCO. 1. When the signaler flashes (if one is connected) and the telephone rings, press the 2. Press the Greeting 3.
  • Page 53 Making an HCO call The EZcom Pro must be sharing a line with a telephone before you can use HCO. 1. Press the key and dial the telephone number. Dial 2. Pick up the telephone handset and listen for a response.

  • Page 54: Troubleshooting

    TROUBLESHOOTING The SENDING ID message displays when the EZcom Pro is using Auto ID. See About Auto ID (Sending ID) on page 19 for more information. ** Low Battery ** The ** Low Battery ** message displays when it is time to change the batteries or if you do not have batteries installed while using the AC adapter.

  • Page 55: Resetting The Ezcom Pro

    Erased items can not be retrieved. 1. Press the On/Off 2. Hold down both The EZcom Pro asks you if you are sure that you want to reset the memory. 3. Press the key to reset the EZcom Pro. You will see RESET on the display screen.

  • Page 56: Repair

    Call the Ultratec Customer Service Department at (608) 238-5400 (V/TTY). Sending the EZcom Pro for repair If you need to send the EZcom Pro to our repair center, do the following: 1. Pack it in the original shipping carton or a similar sturdy box.

  • Page 57: Specifications

    Dual RJ11C on the product for telephone line and telephone (optional) Telephone line Plugs into a standard (analog) telephone line Plugs into a digital telephone line only when a digital-to-analog converter is used Pulse or tone dialing Operating temperature 0-40° C...

  • Page 58: Fcc Information

    FCC information The EZcom Pro has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 59: Industry Canada Information

    (REN) for this terminal equipment is 0.0 B. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.

  • Page 60: Index

    Phone Stand, 4, 5, 12 Pulse dialing, 15 Relay calling, 41-45 making, 44-45 using VCO, 48 Relay Dial key, 5, 4, 44 Relay number, saving, 42-43 Repair, 54 address, 54 e-mail, 54 telephone number, 54 Resetting the Ezcom Pro, 53...
  • Page 61 Safety instructions, 3 Sending ID, see Auto ID Setup, 7-17, 19 EZcom Pro alone, 9 EZcom Pro with a telephone, 10 EZcom Pro with the Phone Stand, 11-12 Signaler, 13 SK key, 5 Special characters {! " # $ % ‘ - () *}, 17, 53...

  • Page 64: Tty Conversation Etiquette

    TTY conversation etiquette When you talk with another person by TTY, you type while the other person reads. When you want the other person to respond, type GA for “Go ahead.” GA OR SK To say goodbye, type GA OR SK. This gives the other person a chance to say any last words before ending the conversation.

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