Troubleshooting Guide; Service Information - Hatco Rapide Cuisine IRNGBD Series Installation And Operating Manual

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit does not turn on.
Pan icon with the message "Non-
Compatible" appears on the Control
Display and the unit will not heat.
Control Display unresponsive or
Error F69 screen appears.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: +1-414-671-6350
e-mail: support@hatcocorp.com

SERVICE INFORMATION

SERVICE INFORMATION
United Kingdom
The warranty on Hatco induction units is for two (2) years from
date of purchase or 30 months from date of shipping from
Hatco, whichever occurs first.
Warranty Problems
If you experience a problem with an induction unit during the
warranty period, contact the Hatco Parts and Service Team at:
Telephone: +1-414-671-6350
E-mail: support@hatcocorp.com
When contacting Hatco for warranty service, please supply the
following information:
• Model of unit
• Serial number (located on the bottom of the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number
Probable Cause
No power to unit.
Electronic controls defective.
Pan being used is not induction-ready. Use an induction-ready pan (see "Pan Specifications" in the
Software malfunction.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before performing
any cleaning, adjustments, or maintenance.
Make sure power cord is plugged into an appropriate receptacle
(see SPECIFICATIONS section). Check circuit breaker and reset
as necessary. Check for damage to power cord. Check electrical
receptacle.
Contact Authorized Service Agent or Hatco for assistance.
OPERATION section of this manual).
Perform the "Resetting the Software" procedure in the
MAINTENANCE section of this manual.
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest Authorized Hatco
Service Agency.
To locate the nearest Service Agency, log onto our website at
www.hatcocorp.com, select the Support pull-down menu, and
click on "Find A Service Agent"; or contact the Hatco Parts and
Service Team by phone/e-mail.
18
WARNING
Corrective Action
IRNGCDCEM1-0123