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RHEEM HEAT PUMP WATER HEATER WARRANTY
- AUSTRALIA & NEW ZEALAND ONLY –
HEAT PUMP WATER HEATER MODELS 953060DP,953060DV, 953079DP, 953079DV,
953101DP,953101DV, 953126DP, 953126DV, 953152DP, 953152DV, 953202DP, 953202DV
.
1.1
This warranty is given in Australia by Rheem Australia Pty Limited ABN 21 098 823 511
of 1 Alan Street, Rydalmere New South Wales, and in New Zealand by Rheem New
Zealand Limited of 475 Rosebank Road Avondale Auckland 1026.
1.2
Rheem offer a trained and qualified national service network who will repair or replace
components at the address of the water heater subject to the terms of the Rheem
warranty. Rheem Service, in addition can provide preventative maintenance and advice
on the operation of your water heater. The Rheem Service contact number in Australia is
131031, with Contact Centre personnel available 24 hours, 7 days a week to take your
call and if necessary to arrange a service call for during normal working hours Monday to
Friday (hours subject to change) or in New Zealand on 0800 657 335.
1.3
For details about this warranty, you can contact us in Australia on 131031 or by email at
warrantyenquiry@rheem.com.au (not for service bookings), or in New Zealand on
0800 657 335 or by email at rheem@rheem.co.nz (not for service bookings).
1.4
The terms of this warranty and what is covered by it are set out in sections 2 and 3 and
apply to water heaters manufactured from the 1
1.5
If a subsequent version of this warranty is published, the terms of that warranty and what
is covered by it will apply to water heaters manufactured after the date specified in the
subsequent version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1
The decision of whether to repair or replace a faulty component is at Rheem's sole
discretion.
2.2
If you require a call out and we find that the fault is not covered by the Rheem warranty,
you are responsible for our standard call out charge. If you wish to have the relevant
component repaired or replaced by Rheem, that service will be at your cost.
2.3
Where a failed component or cylinder is replaced under this warranty, the balance of the
original warranty period will remain effective. The replacement does not carry a new
Rheem warranty.
2.4
Where the water heater is installed outside the boundaries of a metropolitan area as
defined by Rheem or further than 25 km from either a regional Rheem branch office or an
Accredited Rheem Service Agent's / Centre's office, the cost of transport, insurance and
1. THE RHEEM WARRANTY – GENERAL
August 2018.
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