Custom Audio Electronics K3 Lottery User Manual
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Custom Audio Electronics K3 Lottery User Manual

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USER MANUAL
K3
Lottery

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  • Page 1 USER MANUAL Lottery...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000004900 For further information about the use of "PrinterSet" tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. 9 2 DESCRIPTION .
  • Page 8 7 MAINTENANCE ............. 45 7.1 Autocutter jam .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box contents Remove all the box contents being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

  • Page 12: Device Components: External Views

    2.2 Device components: external views 1. Status LED 2. Opening lever for paper compartment 3. Paper out 4. Stacker 5. Paper compartment cover 6. Key 3 7. Power supply port 8. USB interface port 9. Key 2 10. Key 1 POWER...

  • Page 13: Device Components: Internal Views

    2.3 Device components: internal views 1. Platen roller 2. Sensor for detecting alignment black mark 3. Adapter guides for paper width 4. Low paper sensor 5. Sensor for detecting paper presence 6. Sensor for cover open 7. Autocutter 8. Printing head with head temperature sensor...

  • Page 14: Product Label

    2.4 Product label The main data used to identify the machine are shown on the label attached to the bottom of the device. In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial number and the hardware revision (R).

  • Page 15: Key Functions: Power Up

    2.5 Key functions: power up POWER UP Keep hold Keep hold enter print DEVICE TEST SETUP REPORT Fast push Fast push Fast push Logo Test Embedded Font Test - PC437 only select enter RESET - all code pages TEST TYPE SETUP MODE Scalable Type Font - short...

  • Page 16: Key Functions: Standby

    2.6 Key functions: standby STANDBY Fast push Keep hold Fast push advance the paper AUTOCUTTER error advance the paper (preset length) recovery (manual feed)

  • Page 17: Status Messages

    2.7 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA RECEPTION ERRORS GREEN (PARITY, FRAME ERROR, OVERRUN ERROR) COMMUNICATION...

  • Page 19: Installation

    3 INSTALLATION 3.1 Connections The following igure shows the possible connections for the device. For further details on ixing the power cable, refer to  paragraph 3.2. POWER Correctly insert the power supply connector with the flat side upwards Standard Power supply USB cable cable (included) (included) Power supply USB device ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable.

  • Page 20: Fixing The Power Cable

    3.2 Fixing the power cable Connect the power supply cable. Correctly house the cable by following the path shown in the figure above. Place the power supply cable in order to house the ferrite core in its cradle.

  • Page 21: Pinout

    3.3 Pinout POWER SUPPLY Tripolar female connector 1 GND 2 +24 V 3 GND 4 GND The following igure shows the connector pinout of power supply cable: Tripolar male connector n.c. +24 V Power supply cable ATTENTION: Respect power supply polarity. USB INTERFACE USB type B female connector 1 USBHS-VBUS (in) 2 USBHS_D- (in/out)

  • Page 22: Driver And Sdk

    3.4 Driver and SDK The drivers for the following operating system are available in the website www.custom4u.it: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows 7 (32/64 bit) From the Start menu, press Run Driver for Windows 8 (32/64 bit) and type-in the path where the SW Windows was saved on your PC, then click OK.

  • Page 23: Operation

    4 OPERATION 4.1 Opening the cover Lift the opening lever A. Open the paper compartment cover.

  • Page 24: Switch The Device On/Of

    4.2 Switch the device on/of To switch on the device proceed as follows. For further details on ixing the power cable, refer to paragraph 3.2. IN DC 24V 1.8A POWER POWER Power supply cable (included) Correctly insert the power supply connector with the flat side upwards Switch on the device by connecting the power adapter (included) to the device and the mains outlet. Use the type of electrical power supply indicated on the label.

  • Page 25: Loading The Paper Roll

    4.3 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Switch the device on Switch the device on (see paragraph 4.2). (see paragraph 4.2).
  • Page 26 Close the device cover and wait until the loaded paper is automatically cut.

  • Page 27: Configuration

    5 CONFIGURATION 5.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. POWER POWER Correctly insert the power supply connector with the flat side upwards Press key 2. While pressing key 2, switch on the device by connecting Press key 2. While pressing key 2, switch on the device by connecting the power adapter (see previous paragraphs).
  • Page 28 The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. <device name> DEVICE NAME, SCODE: <code> rel 1.00 FIRMWARE MODULES FCODE: <code> rel 1.00 RELEASE AND DCODE: <code> rel 1.00 SERIAL NUMBER S/N: <number> PRINTER SETTINGS 1 • • • • • • • • 640 PRINTHEAD ---------------------------------------------------------------------------- STATUS...

  • Page 29: Coniguration By Software

    5.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows: Connect the device to a PC directly (see paragraph 3.1), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 30 PORT LOAD SAVE SETUP FONTS UPGRADE Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA <Parameter> Disabled <Parameter> Enabled ers> <Parameter> Enabled <Parameter> Disabled ers> <Parameter> Enabled ers> <Parameter> ers> <Parameter> Disabled Make the desired changes to the device operating parameters.

  • Page 31: Printhead Status

    5.3 Printhead status The device performs the printhead operating status when printing the setup report. The total number of dots is reported Are indicated the total dots number of the printhead and their status (see igure below).  FCODE. <code> rel 1.00 Total no. PRINTER SETTINGS printhead dots 1 «••••••••» 640 ---------------------------------------------------------------------------- PRINTHEAD WORKING GOOD! Printhead status, no damaged PRINTER TYPE ........<device name>...

  • Page 32: Device Status

    5.4 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: PRINTER TYPE device model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty CUTTER TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE...

  • Page 33: Communication Parameters

    5.5 Communication parameters This device allows the coniguration of the parameters listed in the following table.  The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. Numerical address code for the univocal identiication of the USB device (in case of  USB ADDRESS NUMBER more than a USB device connected with the same PC):...

  • Page 34: Operation Parameters

    5.6 Operation parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS PRINT MODE Printing mode: Normal = enables printing in normal writing way Reverse = enables printing rotated 180 degrees AUTOFEED Setting of the Carriage Return character: Disabled...
  • Page 35 PRINTHEAD TEST Setting of the performing of the print head test: POWERON Disabled = The test is performed only during the printing of the setup report. Enabled = The test is performed at each power on. NEAR PAPER END MODE Low paper reading management: Disabled Low paper is not signaled.

  • Page 36: Alignment Parameters

    5.7 Alignment parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. NOTCH/B.MARK Alignment management: POSITION Disabled = the black mark alignment is not performed Enabled = the black mark alignment is performed BLACK MARK DISTANCE [mm] "Black mark distance" is the minimum distance (in millimetres) between the upper edge of the ticket and the black mark (see chapter from -99.9 mm to 99.9 mm...

  • Page 37: Hexadecimal Dump

    5.8 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 39: Alignment

    6 ALIGNMENT Device is provided with a sensor for the use of alignment black mark in order to handle rolls of tickets with pre-printed ields  and a ixed length. The alignment sensor is a “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light  relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, con- sidering that the light is relected by the white paper and absorbed by the black mark.  Cover Reflection sensor Paper roll direction of paper feed The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.

  • Page 40: Enable Alignment

    6.1 Enable alignment To guarantee the correct alignment, you must enable the parameter “Notch/B.Mark Position” during the coniguration pro- cedures (see chapter 6.2 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Black Mark Distance”. The "Black Mark  Distance" can be set with the command 0x1D 0xE7 (see commands manual) or during the coniguration procedure by  software (see paragraph 5.2). Referring to the front of the black mark, the value of “Black Mark Distance” value varies from -99.9 mm minimum and 99.9 mm maximum. If the “Black Mark Distance”...
  • Page 41 The following igure shows an example of paper with alignment point set by a positive value of “Black Mark Distance”  (“Black Mark Distance” = + A): Black mark Alignment front point PRINTING DIRECTION To set a negative value of the “Black Mark Distance” parameter is useful in cases where the alignment point refers to the black mark printed on the previous ticket or where the desired cutting line is placed in the middle of the alignment black mark.
  • Page 42 The following igure shows a section of the device with the paper path and the distances (expressed in millimetres) between  the alignment sensor, the printhead (print line) and the autocutter (cutting line).

  • Page 43: Printing Area

    6.3 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to properly calibrate the length of the printing area of ticket according to the inter- black mark distance.

  • Page 45: Maintenance

    7 MAINTENANCE 7.1 Autocutter jam In case of autocutter jam, proceed as follows. COMMANDS MANUAL In case of autocutter jam, In case of autocutter jam, the status LED lights red the status LED lights red and performs ive lashes (see paragraph 2.7). and performs five flashes (see paragraph 2.6). To unlock autocutter, press the key 3 or send the proper unlock command (see commands manual).

  • Page 46: Paper Jam

    7.2 Paper jam In case of paper jam, proceed as follows. YELLOW In case of paper jam, In case of paper jam, the status LED lights yellow the status LED lights yellow and performs four lashes (see paragraph 2.7). and performs four flashes (see paragraph 1.6). Remove any damaged paper under the paper diverter.

  • Page 47: Stacker Jam

    7.3 Stacker jam In case of stacker jam, proceed as follows. In case of stacker jam, In case of stacker jam, the status LED lights red the status LED lights red and performs seven lashes (see paragraph 2.7). and performs seven flashes (see paragraph 2.6). Close the paper compartment cover and wait until the damaged paper is automatically cut.

  • Page 48: Planning Of Cleaning Operations

    7.4 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environ- ments, you must reduce intervals between cleaning operations. For speciic procedures, see the following pages.

  • Page 49: Cleaning

    7.5 Cleaning For periodic cleaning of the device, see the instructions below. Printhead Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 4.1). open the device cover (see paragraph 4.1). Clean the printhead by using an anti-scratch wipe soaked in isopropyl alcohol.
  • Page 50 Platen roller Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 4.1). open the device cover (see paragraph 4.1). Clean the platen roller by using an anti-scratch wipe soaked in isopropyl alcohol. Make sure that you have performed a complete rotation of platen roll by rotating the gear A.
  • Page 51 Autocutter Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 4.1). open the device cover (see paragraph 4.1). Clean the device autocutter by using compressed air. ATTENTION: Do not use alcohol, solvents or hard brushes. Do not let water or other liquids get inside the device.
  • Page 52 Paper path Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 4.1). open the device cover (see paragraph 4.1). Clean the area involved in the passage of paper by using compressed air. ATTENTION: Do not use alcohol, solvents or hard brushes.
  • Page 53 Case Disconnect the power supply cable. Clean the hard to reach points with compressed air... ATTENTION: Do not use alcohol, solvents or hard brushes. Do not let water or other liquids ... and clean the device case get inside the device. by using a soft cloth.
  • Page 54 Sensors Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 4.1). open the device cover (see paragraph 4.1). ATTENTION: Do not use alcohol, solvents or hard brushes. Do not let water or other liquids Clean the device sensors by using get inside the device.
  • Page 55 Clean the device sensors by using compressed air.

  • Page 56: Firmware Upgrade

    7.6 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
  • Page 57 PORT LOAD SAVE EXTRA HELP From Device From File Select a con guration le as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From le and select a .psc le on your PC Drag and drop a .psc le Click on LOAD >...

  • Page 59: Specification

    8 SPECIFICATION 8.1 Hardware speciications GENERAL Autocutter blade position, input paper presence, black mark detection, head temperature, Sensors paper jam, stacker position, low paper, paper compartment cover open Emulations CUSTOM/POS Windows 7 (32/64 bit) Windows 8 (32/64 bit) Windows 8.1 (32/64 bit) Printing driver Windows 10 (32/64 bit) Linux (32/64 bit)
  • Page 60 Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic 27 character code tables (see paragraph 8.6), 2 TrueType font Character fonts Extended chinese GB18030-2000 Korean PC949 UPCA, UPCE, EAN13, EAN8, CODE39, ITF, Printable barcode CODABAR, CODE93, CODE128, CODE32 PDF417, DATAMATRIX, AZTEC, QRCODE, RSS...
  • Page 61 DEVICE ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ±10% (external power supply) Medium consumption 1.8 A Standby consumption 0.05 A ELECTRICAL SPECIFICATIONS POWER SUPPLY code 963GE020000071 Power supply voltage from 90 Vac to 264 Vac Frequency from 47 Hz to 63 Hz Output 24 V, 2.5 A Power...

  • Page 62: Character Speciications

    8.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Character / s 3010 3870 5418 Lines / s Characters (L x H mm) - Normal 2.25 x 3 1.75 x 3 1.25 x 3 NOTE: Theoretical values.

  • Page 63: Device Dimensions

    8.3 Device dimensions 348.8 Length 381 mm Height 244.5 mm (with cover closed) 348.8 mm (with cover open) Width 154 mm Weight 3590 g (without paper roll) All the dimensions shown in following igures are in millimetres. 155.5 244.5...

  • Page 64: Power Supply And Power Cord Dimensions

    8.4 Power supply and power cord dimensions The following table shows the dimensions of the power supply and power cord supplied with the device: POWER CORD code 26100000000311 Length 2000 mm POWER SUPPLY code 963GE020000071 Length 130 ± 1 mm Height 36 ±...
  • Page 65 POWER SUPPLY code 963GE020000071 AC INLET DC OUTPUT WIRE 30 ± 5 130 ± 1 1500 n.c. +24V...

  • Page 66: Paper Speciication

    8.5 Paper speciication Paper with black mark The following image shows an example of black mark placement on the non-thermal side of paper. For more information about the use of paper with black mark see chapter NOTE: All the dimensions shown in following igures are in millimetres. 12.7 ± 0.76 Cutting line TOF mark EOR stripe...

  • Page 67: Character Sets In Custom/Pos Emulation

    8.6 Character sets in CUSTOM/POS emulation The device has 3 internal fonts with a width of 11, 15, 20 cpi, which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 2.5).
  • Page 68 <CodeTable> Coding table WPC775 - Baltic Rim on request PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farsi PC1118 - Lithuanian on request...

  • Page 69: True Type Fonts

    8.7 True Type fonts In CUSTOM/POS emulation, it is possible to use TrueType fonts. To be used, a TrueType font must be monospace type (every character of the font must have the same dimension). The check is made by the device when the font is selected. TrueType fonts will be automatically scaled by the device in order to obtain the same available width for the embedded fonts (11, 15 and 20 cpi).

  • Page 71: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for device: 963GE020000071 POWER SUPPLY (for technical speciications, see paragraph 8.1) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 8.4)

  • Page 73: Technical Service

    10 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 2.4).
  • Page 76 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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