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Custom Audio Electronics KPM216HIII User Manual

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USER MANUAL
KPM216HIII

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Summary of Contents for Custom Audio Electronics KPM216HIII

  • Page 1 USER MANUAL KPM216HIII...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000004800 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 2 IDENTIFICATION OF THE MODELS .
  • Page 8 7 ALIGNMENT ..............67 7.1 Enable alignment .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Identification Of The Models

    2 IDENTIFICATION OF THE MODELS NOMENCLATURE DESCRIPTION KPM216HIII h200 KPM216HIII with horizontal paper mouth and 200 dpi printhead KPM216HIII h300 KPM216HIII with horizontal paper mouth and 300 dpi printhead KPM216HIII v200 KPM216HIII with vertical paper mouth and 200 dpi printhead...

  • Page 13: Description

    3 DESCRIPTION 3.1 Box contents Remove all the box contents (see following igures) being careful not to damage the packing material so that it may be  re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service. 1.

  • Page 14: Device Components: External Views

    3.2 Device components: external views KPM216HIII h200, KPM216HIII h300 1. Carter for mechanism protection 2. Carter for mechanism protection closing button 3. Printhead group 4. Printhead group opening lever 5. Rollers cover 6. Paper output 7. Adjustable cursor for paper input 8.
  • Page 15 KPM216HIII v200 1. Carter for mechanism protection 2. Carter for mechanism protection closing button 3. Printhead group 4. Printhead group opening lever 5. Rollers cover 6. Adjustable cursor for paper input 7. Paper input 8. FF FORM FEED key 9. LF LINE FEED key 10.

  • Page 16: Device Components: Connectors

    3.3 Device components: connectors 1. USB port 2. Ethernet port 3. RS232 serial port 4. Power supply port 5. External low paper sensor connector...

  • Page 17: Device Components: Internal View

    3.4 Device components: internal view 1. Autocutter 2. Sensor for detecting autocutter paper presence 3. Sensor for detecting printhead group opening 4. Printhead with temperature sensor 5. Sensor for detecting black mark on the thermal side of paper 6. Sensor for detecting paper in presence 7.

  • Page 18: Product Label

    3.5 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 19: Key Functions: Power Up

    3.6 Key functions: power up POWER UP Hold down Hold down printing printing SETUP report FONT TEST Fast push Fast push enter the skip the SETUP PROCEDURE SETUP PROCEDURE Fast push Fast push modify next selected parameter parameter...

  • Page 20: Key Functions: Standby

    3.7 Key functions: standby STANDBY Fast push Fast push Advance the paper (preset length) Is the “Notch/B.Mark” parameter set on “Disabled”? (see chapter 6) (see chapter print perform the demo ticket ticket alignment...

  • Page 21: Status Messages

    3.8 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA RECEPTION ERRORS (PARITY, FRAME ERROR, OVERRUN ERROR) GREEN COMMUNICATION...

  • Page 23: Installation

    4 INSTALLATION 4.1 Mounting speciications KPM216HIII h200, KPM216HIII h300 The device is designed for mounting in the following positions: Horizontal (0°) Vertical (+90°) All the intermediate positions between horizontal and vertical positions For mounting angles between +45° and +90°, the "Automatic ejecting" setup parameter must be set to "Disabled" as shown in the following igure (see chapter...
  • Page 24 KPM216HIII v200 The device is designed for mounting in the following positions: Horizontal (0°) Vertical (-90°) All the intermediate positions between horizontal and vertical positions 0° 0° 90° 90° -90° -90° ATTENTION: Respect the mounting speciications to guarantee the right ticket emission.

  • Page 25: Fastening

    4.2 Fastening NOTE: All the dimensions shown in following igures are in millimetres. KPM216HIII h200, KPM216HIII h300 The device is provided with four ixing holes on the bottom of device (see following igure). To fasten the device on a panel,  use four M4 screws.
  • Page 26 It's very important to consider the screws length not to damage the internal components placed near the ixing holes (see  following igure). Device chassis Fixing panel Section A-A Fixing screw The screw length (L) will be calculated according to the thickness of the panel (Sp) on which the device is ixed, as follows: L ≤ 10 mm + Sp For example, if panel thickness is 10 mm (Sp = 10 mm), the maximum length for screws will be 20 mm. Additionally, the front panel must provide an opening for the paper input that meets the following measures (in millimetres). 25.5 max 5...
  • Page 27 KPM216HIII v200 To fasten the device on a panel, the two additional ixing brackets must be assembled (see paragraph 4.3). Additionally, the front panel must provide an opening for the paper input that meets the following measures (in millimetres). max 5...

  • Page 28: Fixing Brackets

    4.3 Fixing brackets The device includes a kit for the assembly of two additional ixing brackets (see following igure). The kit contains: 1. ixing brackets (right and left); 2. ixing screws (x4). For the assembly procedure, proceed as follows: BUTTON IN LOCKED POSITION BUTTON IN UNLOCKED POSITION Unlock the side cover by rotating the button in unlocked position. Use a slotted screwdriver.
  • Page 29 Remove the side cover. Fix the brackets as shown in figure. Observe the orientation of the slot A.
  • Page 30 First insert the upper fins and then the lower fins of the side cover into the seats on the device chassis Reassemble the side cover by following the instruction given in figure. BUTTON IN LOCKED POSITION BUTTON IN UNLOCKED POSITION Fix the side cover by rotating the button in locked position.
  • Page 31 The following igure shows the device overall dimensions with the additional ixing brackets (dimensions in millimetres):...

  • Page 32: Low Paper Sensor

    4.4 Low paper sensor The device includes a low paper sensor with the cable (see following igure). To ix the sensor, use two M3 screws not  supplied. All the dimensions shown in following igures are in millimetres. MATERIAL NOT MATERIAL INCLUDED INCLUDED Fixing Low paper sensor Low paper screw M3 Connector Low paper wiring sensor board For the assembly procedure, proceed as follows: Low paper witing Spacer Low paper sensor Paper roll Low paper sensor board Support...
  • Page 33 Low paper wiring Connect the wiring coming from the low paper sensor board at the connector shown in figure.

  • Page 34: Connections

    4.5 Connections The following igure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the device at the same time, communication takes place via the USB port. standard cable Power supply cable (included) Serial standard cable ETHERNET UTP ETHERNET standard cable CrossOver (pin-to-pin) standard cable Power supply USB device serial device ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable.

  • Page 35: Pinout

    4.6 Pinout POWER SUPPLY Male Molex connector vertical (no. 39-30-0060) 1 +24 Vdc 2 +24 Vdc 3 +24 Vdc 4 GND 5 GND 6 GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of power supply cable: Female connector 18 AWG cable Molex (n.39-01-2065) Cable Signal...
  • Page 36 RS232 SERIAL INTERFACE Female DB9 connector 1 DT 2 TX (out) During transmission, takes the values -VRS232 and +VRS232 depending on data 3 RX (in) During reception, takes the values -VRS232 and +VRS232 depending on data 4 DS 5 GND 6 DT When +VRS232, device is power on 7 CT...
  • Page 37 ETHERNET INTERFACE Female RJ45 connector 1 RX +1 2 +3.3V ETH 3 RX -1 4 TX +1 5 +3.3V ETH 6 TX -1 7 n.c 8 GND 9 +3.3 V 10 LED-LNK 11 +3.3 V 12 LED-LAN 13 SH1 14 SH2 NOTES: The functionality of two LED are speciied in the following tables: - For 10Base-T connection:...

  • Page 38: Driver And Sdk

    4.7 Driver and SDK In the website www.custom4u.it are available the drivers for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the Start menu, press Run and type-in the path Driver for Windows 8 (32/64 bit) Windows where the SW was saved on PC, then click OK.

  • Page 39: Operation

    5 OPERATION 5.1 Adjusting paper width Paper width may be adjusted from 194 mm to 216 mm by moving the adjustable cursors as shown in the following igure.

  • Page 40: Switch The Device On

    5.2 Switch the device on KPM216HIII h200, KPM216HIII v200 Power supply cable (included) EXTERNAL POWER SUPPLY UNIT (OPTIONAL) Connect the power supply cable to an external power supply unit. The green LED turns on and the device is ready. IN DC 24V 2.14A...
  • Page 41 KPM216HIII h300 Power supply cable (included) EXTERNAL POWER SUPPLY UNIT (OPTIONAL) Connect the power supply cable to an external power supply unit. The green LED turns on and the device is ready. IN DC 24V 1.3A Power supply cable (included) Connect the power supply cable to the device.

  • Page 42: Loading The Paper Roll

    5.3 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Adjust the paper width (see paragraph 5.1). Adjust the paper width (see paragraph 5.1).
  • Page 43 Paper out for KPM216HIII h200 ROOM KPM216HIII h300 Paper out for Paper input KPM216HIII v200 Insert the paper into the paper input opening and wait until the paper is automatically loaded and cut.
  • Page 44 The following igure gives the limit positions of the paper roll related to the device for a correct paper loading without a  paper roll holder support. The direction of the paper will always form a maximum angle of 20° or -20° with the insertion plane of paper inside the device. max 1° max 1° max 1° max 1° 20° 20° 20° 20°...

  • Page 45: Issuing Ticket

    5.4 Issuing ticket The device allows you to choose between different operating modes for the issuance of printed tickets. The operating modes shown in the following images, depend on the settings of the coniguration parameters and com- mands sent to the device. “EJECT” mode Paper input Printhead The device starts the ticket printing. Paper input Printhead Ejector rollers Paper caught between rollers The ticket advances ahead to the ejector and is caught between the ejector rollers.
  • Page 46 Paper out for KPM216HIII h200 Ticket KPM216HIII h300 presented Paper cut Ejector rollers Paper out for KPM216HIII v200 Ticket presented When printing ends, the device cuts the ticket and presents a portion of the ticket printed on the paper mouth.
  • Page 47 “PRESENT” mode Paper input Printhead The device starts the ticket printing. Paper input Printhead Ejector rollers Paper caught between rollers The ticket advances ahead to the ejector and is caught between the ejector rollers. The printed part of ticket is collected while the device continues printing.
  • Page 48 Paper out for KPM216HIII h200 Ticket Paper cut Ejector rollers KPM216HIII h300 presented Paper out for KPM216HIII v200 Ticket presented When printing ends, the device cuts the ticket and presents a portion of the ticket printed on the paper mouth.
  • Page 49 “RETRACT” mode Paper input Printhead The device starts the ticket printing. Paper input Printhead Ejector rollers Paper caught between rollers The ticket advances ahead to the ejector and is caught between the ejector rollers. The printed part of ticket is collected while the device continues printing.
  • Page 50 Paper out for KPM216HIII h200 Ticket KPM216HIII h300 presented Paper cut Ejector rollers Paper out for KPM216HIII v200 Ticket presented When printing ends, the device cuts the ticket and presents a portion of the ticket printed on the paper mouth.

  • Page 51: Configuration

    6 CONFIGURATION 6.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. Power supply cable (included) While pressing the LF LINE FEED key, switch on the device by connecting the power supply cable. PRINTER SETUP The device prints the report with the settings parameters. Follow the instruction printed on the paper to proceed with configuration procedure.
  • Page 52 The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. DEVICE NAME AND <device name> FIRMWARE MODULES SCODE. <code> rel 1.00 DCODE. <code> rel 1.00 RELEASE FCODE. <code> rel 1.00 PRINTER SETTINGS 1 «••••••••» 1728 ---------------------------------------------------------------------------- PRINTHEAD STATUS PRINTHEAD WORKING GOOD! PRINTER TYPE ........<device model>...

  • Page 53: Coniguration By Software

    6.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows: Connect the device to a PC directly (see paragraph 4.5), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 54 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 55: Coniguration By Ile

    6.3 Coniguration by ile The setup parameters can be set by editing the “Setup.ini” ile stored on the Flash Drive of the device. Proceed as follows: Enter setup Enter the coniguration procedure Enter the configuration procedure by keys (see paragraph 6.1) by keys (see paragraph 6.1) or by software (see paragraph 6.2). or by software (see paragraph 6.2). Plug the device to a Personal Computer via USB.
  • Page 56 The “Setup.ini” ile is a coniguration ile that contains all the conigurable parameters listed in text format and divided into  some sections (indicated between square brackets). For each parameter, you ind the parameter name followed by the  value currently set and then the available values listed with a reference number. The reference number marked with the symbol ‘ * ’ is the default one (see igure). Value set Section [PRINT] Parameter name Speed / Quality = 2 0 = High Quality 1 = Normal // * 2 = High Speed Availables values Default marker...

  • Page 57: Printhead Status

    6.4 Printhead status The device performs the printhead operating status when printing the setup report. The total number of dots is reported Are indicated the total dots number of the printhead and their status (see igure below).  FCODE. <code> rel 1.00 Total no. PRINTER SETTINGS printhead dots 1 «••••••••» 1728 ---------------------------------------------------------------------------- PRINTHEAD WORKING GOOD! Printhead status, no damaged PRINTER TYPE ........<device model>...

  • Page 58: Device Status

    6.5 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: device model PRINTER TYPE PRINTING HEAD TYPE print head model INTERFACE interface present ETHERNET TYPE Ethernet connection type PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST EXTERNAL MEMORY TEST...

  • Page 59: Communication Parameters

    6.6 Communication parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 9600 57600 19200...
  • Page 60 USB communication class deinition. USB CLASS Printer setting the printer function Mass Storage = setting the sharing mode from Mass Storage Virtual COM = setting the USB port as a virtual serial port Setting of the DHCP protocol: DHCP CLIENT Disabled protocol disabled Enabled = protocol enabled IP address of device; this parameter is assigned by the network administrator.

  • Page 61: Operating Parameters

    CR enabled = Carriage Return enabled CHARS / INCH Font selection: KPM216HIII h200, KPM216HIII v200 A = 11 cpi, B = 15 cpi A = 15 cpi, B = 20 cpi A = 20 cpi, B = 15 cpi KPM216HIII h300...
  • Page 62 Setting of printing speed and printing quality: SPEED / QUALITY Normal High Quality High Speed Setting of the automatic ejecting function of the last printed ticket in presentation mode: AUTOMATIC EJECTING Disabled ejecting function disabled Enabled T.out 5s = the ticket is ejected after 5 seconds from the end of printing Enabled T.out 10s = the ticket is ejected after 10 seconds from the end of printing Enabled T.out 15s = the ticket is ejected after 15 seconds from the end of printing Enabled T.out 20s = the ticket is ejected after 20 seconds from the end of printing...
  • Page 63 Setting of the performing of the print head test: PRINTHEAD TEST POWERON Disabled the test is performed only during the printing of the setup report Enabled = the test is performed at each power on SHORT TICKET (<150mm) This parameter allows the ticket management: Disabled no check Enabled =...

  • Page 64: Alignment Parameters

    6.8 Alignment parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. BLACK MARK Alignment management: Disabled = the black mark alignment is not performed Enabled = the black mark alignment is performed Threshold value (in percent) for the recognition of the presence of black mark by the...

  • Page 65: Hexadecimal Dump

    6.9 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 67: Alignment

    7 ALIGNMENT Device is provided with sensors for the use of alignment black mark in order to handle roll of tickets with pre-printed ields  and a ixed length. The alignment black mark may be formed by black mark printed on paper (see paragraph 9.6). All alignment sensors are “relection” sensors: this kind of sensor emits a band of light and detects the quantity of light  relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, con- sidering that the light is relected by the white paper and absorbed by the black mark.  The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment. 7.1 Enable alignment To guarantee the alignment, you must enable the parameter “Black Mark” during the setup procedure (see chapter...

  • Page 68: Calibration

    7.2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the setup procedure only if the “Black Mark” parameter is set to a value other than “Disabled”...
  • Page 69 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Black Mark Threshold”...

  • Page 70: Alignment Parameters

    7.3 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Black Mark Distance”. Referring to the front of the black mark, the value of “Black Mark Distance” value varies from -25 mm minimum and 25 mm maximum. If the “Black Mark Distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment point: Alignment Alignment...
  • Page 71 To set a negative value of the “Black Mark Distance” parameter is useful in cases where the alignment point refers to the black mark printed on the previous ticket or where the desired cutting line is placed in the middle of the alignment black mark (for example, for paper with holes or gap).
  • Page 72 The following igure shows a section of the device with the paper path and the distances (expressed in millimetres) between  the alignment sensor, the printhead and the autocutter (cutting line). 25.5 CUSTOM/POS emulation To deine the alignment point you need to set the printer parameters that compose the numerical value of the “Black Mark  Distance” parameter. (see paragraph 6.8). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: Black Mark Distance sign Black Mark Distance [mm x 10]...

  • Page 73: Printing Area

    7.4 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate: the length of the printing area of ticket according to the inter-black mark distance; • • the value for the paper recovery after a cut.

  • Page 75: Maintenance

    8 MAINTENANCE 8.1 Ejector paper jam Lift up the printhead A using the opening slot B located on the cover and lift up the rollers cover C. Remove the damaged paper and check the presence for paper scraps inside the device; carefully remove all scraps of paper.
  • Page 76 Remove the damaged paper by pulling it in the direction shown in figure. Close the printhead A and the rollers cover C.
  • Page 77 Thermal side Insert the paper into the paper input opening and wait until the paper Insert the paper into the paper input opening and wait until the paper is automatically loaded and cut (see paragraph 5.3). is automatically loaded and cut (see paragraph 5.3).

  • Page 78: Autocutter Paper Jam

    8.2 Autocutter paper jam BUTTON IN LOCKED POSITION BUTTON IN UNLOCKED POSITION Remove the side cover (see previous paragraphs). Lift up the printhead A using the opening slot B located on the cover.
  • Page 79 Lift up the autocutter C. Remove the damaged paper and check the presence for paper scraps inside the device; carefully remove all scraps of paper. If necessary, use tweezers.
  • Page 80 Close the autocutter C and the printhead A. Thermal side Insert the paper into the paper input opening and wait until the paper Insert the paper into the paper input opening and wait until the paper is automatically loaded and cut (see paragraph 5.3). is automatically loaded and cut (see paragraph 5.3).

  • Page 81: Planning Of Cleaning Operations

    8.3 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environments, you must reduce the intervals between the cleaning operations. For speciic procedures, see the following pages.

  • Page 82: Cleaning

    8.4 Cleaning For periodic cleaning of the device, see the instructions below Sensors Paper path Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and lift up the autocutter (see paragraph 8.2). lift up the autocutter (see paragraph 8.2).
  • Page 83 Printhead Autocutter Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and lift up the printing head (see paragraph 8.1). lift up the printhead (see paragraph 8.1).
  • Page 84 Rollers ISOPROPYL ALCOHOL Disconnect the power supply cable and Disconnect the power supply cable and lift up the printing head and the rollers cover lift up the printhead and the rollers cover (see paragraph 8.1). (see paragraph 8.1). ISOPROPYL ALCOHOL ATTENTION: Do not use solvents, or hard brushes.
  • Page 85 Case Disconnect the power supply cable. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent To clean the device, use compressed air or a soft cloth.

  • Page 86: Firmware Upgrade

    8.5 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: PORT LOAD SAVE From Device From File Login to the website www.custom4u.it, type in the Login to the website www.custom4u.it, type in the product code of the device and download the latest product code of the device and download the latest irmware release available.

  • Page 87: Specification

    Receive buffer 16 kB Flash memory 1 MB internal + 8 MB external SPI RAM memory 8 MB Graphic memory KPM216HIII h200 5 logos with 1600 x 327 dots KPM216HIII v200 KPM216HIII h300 5 logos with 2368 x 327 dots...
  • Page 88 PRINTER Resolution KPM216HIII h200 203 dpi (8 dot/mm) KPM216HIII v200 KPM216HIII h300 304 dpi (12 dot/mm) Thermal, ixed head Printing method Head life Abrasion resistance 100 km (with recommended paper) Pulse durability KPM216HIII h200 50 M (12.5% duty cycle) KPM216HIII v200 KPM216HIII h300 100 M (12.5% duty cycle)
  • Page 89 Cardboard or plastic AUTOCUTTER Paper cut Total cut Estimated life 300000 cuts DEVICE ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ±10% (optional external power supply) Typical consumption KPM216HIII h200 2.14 A KPM216HIII v200 KPM216HIII h300 1.3 A Standby consumption 0.05 A...
  • Page 90 ELECTRICAL SPECIFICATIONS POWER SUPPLY code 964GE010000350 (optional) Power supply voltage from 100 Vac to 240 Vac Frequency from 47 Hz to 63 Hz Output 24 V, max 9.6 A Power 230 W ENVIRONMENTAL CONDITIONS Operating temperature from -20 °C to +50 °C Relative humidity (RH) from 10% to 85% (w/o condensation) Storage temperature...

  • Page 91: Character Speciications

    9.2 Character speciications KPM216HIII h200, KPM216HIII v200 Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / s 4000 5500 7167 Lines / s Characters (L x H mm)-Normal 2.25 x 3 1.625 x 3 1.25 x 3...

  • Page 92: Device Dimensions

    9.3 Device dimensions Length KPM216HIII h200 232 mm KPM216HIII h300 KPM216HIII v200 208 mm Height KPM216HIII h200 83 mm (with autocutter closed) KPM216HIII h300 270 (with autocutter open) 107 mm (with autocutter closed) KPM216HIII v200 294 mm (with autocutter open)
  • Page 93 12.5...

  • Page 94: Paper Roll Holder Dimensions

    9.4 Paper roll holder dimensions code 974AS010000303 (optional) Length 250 mm Height 145 mm Width 110 mm For external rolls diameter higher to 100 mm it’s recommended to use a paper pre-tensioning device. All the dimensions shown in following igures are in millimetres. Ø Max 180 Max 216 4 x ø4.5...

  • Page 95: Dimensions Of Power Supply

    9.5 Dimensions of power supply code 964GE010000350 (optional) Length 198 mm Height 50 mm Width 99 mm All the dimensions shown in following igures are in millimetres. 198.0 25.0 117.0 56.0 10.0 11.5 176.5 63.0 65.0 70.0...

  • Page 96: Paper Speciication

    9.6 Paper speciication Paper with black mark The following image shows an example of black mark placement on the non-thermal side of paper, where: Dmin = minimum inter-notch distance: • 150 mm if “Short ticket” setup parameter is disabled • 105 mm if “Short ticket”...

  • Page 97: Character Sets In Custom/Pos Emulation

    9.7 Character sets in CUSTOM/POS emulation The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 3.6).
  • Page 98 <CodeTable> Coding table WPC775 - Baltic Rim on request PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farsi on request PC1118 - Lithuanian...

  • Page 99: Consumables

    10 CONSUMABLES The following table shows the list of available consumables for device. 67300000000321 THERMAL PAPER ROLL weight = 74 g/m width = 210 mm Ø external = 140 mm Ø core = 25 mm 67300000000327 ROTOLO CARTA TERMICA weight = 70 g/m width = 216 mm Ø...

  • Page 101: Accessories

    11 ACCESSORIES The following table shows the list of available accessories for device. 964GE010000350 POWER SUPPLY (for technical speciications, see paragraph 9.1) 974AS010000303 PAPER ROLL HOLDER 26500000000352 SERIAL CABLE DB9M-DB9F length = 1.8 m 26500000000356 USB CABLE TYPE A-B length = 1.8 m 26300000000602 LOW PAPER KIT cable + low paper sensor board...

  • Page 103: Technical Service

    12 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 3.5).
  • Page 104 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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