Table of Contents
Troubleshooting
Related Manuals for HPRT HM-A300
Summary of Contents for HPRT HM-A300
- Page 1 Mobile Printer HM-A300 USER MANUAL Rev.1.1 Manufacturer: Xiamen Hanin Electronic Technology Co.,Ltd. Address: No.96, Rongyuan Road, Tong'an District, Xiamen, China 361100 E-mail: support@hprt.com Web: www.hprt.com...
- Page 2 Caution Symbol Never touch the thermal head immediately after the printer has been used. Let the thermal head cool for a few minutes before touching it. This symbol is indicate that it is easily damaged. Observe the precautions for handling electrostatic sensitive devices.
- Page 3 Using the Printer Some semiconductors can be damaged by static electricity.Be sure to turn off the printer when inserting or removing the battery pack. Do not drop the printer or hit it against a hard object. Do not open the printer cover while the printer is printing. Before you open the printer cover, make sure that printing data is not being sent to the printer.
- Page 4 Operating Environment for the Printer Before actually unpacking the printer, remember the following points when doing this. Do not use the printer in an environment in which it will be subject to strong shaking while it is printing. Be careful to ensure that the printer is not exposed to direct sunlight. The appropriate environment for using the printer is described below.
-
Page 5: Table Of Contents
Contents 1. Product Overview ............................1 1.1 Printer & Accessories........................2 1.2 Appearance and Components......................3 2. Setup................................4 2.1 Battery Pack ............................4 2.1.1 Inserting into the Printer.......................4 2.1.2 Charging the Battery......................5 2.2 Bluetooth............................8 2.3 Loading Paper ........................... 9 2.4 Menu Settings..........................11 2.5 Belt Clip............................ -
Page 6: Product Overview
HM-A300 User Manual 1. Product Overview This printer is perfect for mobile banking systems, retail, POS (point of sale) terminals and other forms of mobile computing. The characteristics of this printer are listed below: •Pocket size (109x108x51.2mm) •Extremely light and mobile (372g including Battery pack) •Very silent printing thru direct thermal printing method... -
Page 7: Printer & Accessories
HM-A300 User Manual 1.1 Printer & Accessories The printer is packaged with the following accessories. If any of these accessories is broken or missing, please contact the dealer that you bought the product. Note: 1) The AC adapter vary by local or region. -
Page 8: Appearance And Components
HM-A300 User Manual 1.2 Appearance and Components... -
Page 9: Setup
HM-A300 User Manual 2. Setup 2.1 Battery Pack 2.1.1 Inserting into the Printer 1. Make sure that the printer has been turned off before you insert or remove the battery pack. 2. Insert the battery pack into the back of the printer as in the figure shown below, following the direction of the arrow. -
Page 10: Charging The Battery
HM-A300 User Manual 2.1.2 Charging the Battery Insert the battery pack into the printer to charge it. Plug in socket with USB charging. When battery pack runs out of power, the battery icon will flash. It powers off automatically when continues printing. - Page 11 HM-A300 User Manual It will take longer to charge the battery pack if you print while charging the battery pack. Do not remove the battery pack while it is being charged. Fully charge the battery prior to using the printer. Otherwise, the performance of the battery may ...
- Page 12 HM-A300 User Manual If battery pack is not in use for a long time, please remove it after fully charged. And it should be recharged every 3 months. When power is low,battery should be charged in time. If the printer automatically power down because of low power, be sure to charge the battery in 15 days.
-
Page 13: Bluetooth
Star Utility. To obtain this utility, please contact with your dealer. b) Another is Bluetooth 4.0(BLE) without PIN for iOS system. 2.HM-A300 changes the Bluetooth mode automatically by host system 3.Pairing sets one by one in order, otherwise it can‘t figure out which one succeeds in pairing. -
Page 14: Loading Paper
HM-A300 User Manual 2.3 Loading Paper 1) Press the cover open button to open the paper cover. 2) Load the roll paper in the orientation shown in the figure below. - Page 15 HM-A300 User Manual 3) Pull the end of the roll straight toward you. Then press down on both sides of the printer cover to close it firmly.When you close the printer cover, make sure that it is closed on both sides.
-
Page 16: Menu Settings
HM-A300 User Manual 2.4 Menu Settings Change the Menu settings by following operations. 1. Press and hold the MODE button for approx. 2 seconds, and printer is turned on. Press and hold both the MODE & FEED. Release the buttons after printer displays “Language: English”, you can configure the settings. -
Page 17: Belt Clip
HM-A300 User Manual 2.5 Belt Clip 2.5.1 Install the Belt Clip Follow the procedure below to attach the belt clip to the printer. 1. Make sure that you are attaching the belt clip in the right orientation, then screw the screw that comes with the belt clip into the designated screw hole to attach the belt clip to the printer. -
Page 18: Printer Features
HM-A300 User Manual 3. Printer Features 3.1 Control Panel 3.1.1 Button 1) MODE Button: ①Pressing and holding the MODE button for 2 seconds or more will turn the power on or off. ②Pressing and holding MODE & FEED buttons for 5 seconds will put the printer into Menu Setting mode. -
Page 19: Lcd Indication
HM-A300 User Manual 3.1.2 LCD Indication LCD will display most of the printer status. Content Mode/Status: Indicates the currently specified printer mode or error status. Remaining battery power : There is sufficient remaining battery power. The remaining battery power is low. Please charge the battery pack. -
Page 20: Self Test
HM-A300 User Manual 3.2 Self Test You can use self test to check the printer’s settings. Before you start the self test, make sure that roll paper has been properly loaded into the printer. Self Test Procedure: 1)Turn on the power while holding down FEED button. -
Page 21: General Specification
HM-A300 User Manual 4. General Specification Item Specifications Printing method Direct line thermal printing Resolution 203dpi (8dots/mm) Printing Printing speed 60mm/s Interface USB, Bluetooth Power saving Sleep mode 16Mb Memory Flash 32Mb Chinese GBK: 18x16, 24x24 Font Alphanumeric ASCII: 9x16, 12x24... - Page 22 HM-A300 User Manual WARNING: Please use the recommended thermal paper or same quality paper, otherwise it will influence the printing quality and decrease the thermal print head life. Please Use at a room temperature if you want to set the print density to “Special”.
-
Page 23: Detailed Specification
HM-A300 User Manual 5. Detailed Specification Item Specification Hardware specification MCU: 32bits RISC, FLASH : 256K bytes, RAM: 48K Bytes Bluetooth highest frequencies 2.4 GHz Bluetooth module basic clocking 26MHz Bluetooth output 2.34mW (3.7dBm) -
Page 24: Interface
6. Interface 6.1 USB for Battery Charge HM-A300 printer has a USB interface for Battery charging and is connected by means of 5pin micro USB socket.In the following table, the signals present on the micro USB socket are listed. Pin No. -
Page 25: Bluetooth
HM-A300 User Manual 6.2 Bluetooth Category Specification Bluetooth Spec. Bluetooth Ver 3.0/4.0 [BLE] Dual Mode Frequency Range 2.4GHz ISM band Data Transmission Rate 115200bps adjustable Data Bit 8 data bit fixed Parity Bit No parity fixed Stop Bit 1 stop bit fixed... -
Page 26: Specifications Of Accessories
HM-A300 User Manual 7. Specifications of Accessories 7.1 Battery Pack 7.4V, 2000mAh Rechargeable Lithium-ion Safety Approvals: PSE 7.2 Belt Clip... -
Page 27: Troubleshooting Procedure
HM-A300 User Manual 8. Troubleshooting Procedure When a trouble occurs, confirm its phenomenon, locate a defective part in accordance with "8.1 Troubleshooting Guide", and troubleshoot as described below. Phenomenon: Find a trouble phenomenon in this column. If there are multiple phenomena, take all the corresponding items into consideration. -
Page 28: Troubleshooting Guide
HM-A300 User Manual 8.1 Troubleshooting Guide 8.1.1 Power Supply Failure Phenomenon Cause Check Method Remedy The battery is not connected Connect the specified battery No Power The battery is discharged Battery level Charge the battery ≤7.4V 8.1.2 Printing Failure Phenomenon... -
Page 29: Faulty Sensor
HM-A300 User Manual 8.1.3 Faulty Sensor Phenomenon Cause Check Method Remedy Check whether the ERROR Replace the Mechanism Faulty paper sensor. lamp flickers when paper is Unit. out. Foreign substance is Check whether any foreign Does not detect Remove the foreign... -
Page 30: Error Message(Printer Status Indication On The Lcd)
HM-A300 User Manual 8.1.5 Error Message(Printer Status indication on the LCD) Message Description of failure message Remark Cover Open Printer cover is not closed properly. Close printer cover properly. Out of Paper Empty paper. Replace the roll paper. Is recovered with the automatic High Temperature Thermal Head is overheat.
Need help?
Do you have a question about the HM-A300 and is the answer not in the manual?
Questions and answers
Hello! My HM-A300E printer is printing ok, but the content printed out is not in correct format. I want to disable "multiconn" setting, how do I do that? Thank you