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Problem
What you
experience
Webcam is not
Webcam is not
detected
detected in the
Windows Device
Manager
Webcam
Could not detect
cannot connect
Monitor camera /
/ Webcam
Could not switch
disconnected
back to the PC
camera
Microphone is
Microphone is
muted
muted in the
Windows Device
Manager
6. Trouble Shooting Instructions
Possible solutions
• Ensure that the USB upstream cable is
connected between the monitor and the
computer or notebook.
• Ensure that the 'Webcam & Presence Sensor'
in OSD is set as Enable.
• Reconnect the USB upstream cable to the
computer or notebook.
• Reset the monitor to Factory Settings.
• Turn O the monitor, unplug the monitor
power cord, replug it, and then turn On the
monitor.
• Select the Monitor camera again in
the Camera / Video setting of your UC
conference application.
• Ensure that the USB upstream cable is
connected between the monitor and the
computer or notebook.
• Ensure that the 'Microphone' in OSD is set as
Unmute.
• Reconnect the USB upstream cable to the
computer or notebook.
• Ensure that the microphone is enabled/
unmuted on the monitor. If the microphone
mute LED is lighting up in static red (indicates
microphone muted), press the microphone
button to unmute the microphone.
• Ensure that the monitor's microphone is
selected and enabled/unmuted on the setting
in the UC application.
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