Advertisement
Problem
What you
experience
The
Short press on
Hookswitch
the Hookswitch
button is not
button does not
working
answer call
The Mute
Press on the
button is not
Mute button
working
does not mute
and unmute
microphone
Webcam no
Webcam no
image
image when
using Skype for
Business (SfB)
Webcam being
Webcam being
occupied
occupied and
can't be used
6. Trouble Shooting Instructions
Possible solutions
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Ensure that the Teams account is provisioned
/ setup as 'Teams Only' mode. The tenant
administrator should enable the account to
'Teams Only' mode.
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Ensure that the Mute button's LED will go dark
(indicates microphone unmuted).
• Ensure that the Teams account is provisioned
/ setup as 'Teams Only' mode. The tenant
administrator should enable the account to
'Teams Only' mode.
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Select 'DELL Monitor RGB Webcam' as the
camera in Skype Video Device setting.
• Avoid running multiple conference softwares at
the same time. While you are using 'conference
software A', close the other 'conference
software B'.
Advertisement
