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2. Product warranty
2.1 New product warranty
➢ Each FineTek EPF series paddlewheel flowmeter is backed by 1-year limited warranty.
Should you experience a problem with one of our products deemed by our factory to be a
product failure covered by our warranty, for a period of 1-year from the delivery date we
will repair the unit at our factory or provide you with a replacement unit or sub-assembly at
our discretion. A return authorization number must be obtained from FineTek before
returning any unit.
➢ If the EPF product failed to operate out-of-the-box, and this failure was not due to
transportation, handling or incorrect Installation, then you can request a replacement unit
within 7 days from the delivery date.
➢ When returning a product to the factory, return the entire device and do not disassemble
the unit as previously mentioned. In addition, wherever possible please returning the
device please ensure it is packed to avoid damage during transportation.
➢ The EPF product is designed for general use. Special applications, extraordinary use and
overloading or operating beyond published specifications may void the warranty.
➢ The product is not warranted in the following situations or conditions, therefore charges
will result for repair of product:
⚫ The product is beyond its warranty term.
⚫ The defect or damage to the product is caused by the incorrect operation or by not
following the installation and operation instructions contained within the operation
manual.
⚫ The product damage is a result of force majeure factors, including but not limited to
natural disasters, floods, fires, earthquakes, lightning, severe weather conditions such
as hurricanes, typhoons, tornadoes etc., human error such as use of improper voltage,
high-humidity, water leakage, stains, corrosion, loss, improper storage etc. and other
abnormal factors.
⚫ The damage is caused by installation, addition, expansion, modification and repair of
parts not authorized specifically or certified by FineTek.
⚫ If the data label information on the product is incorrect or unclear so as to not be able
to read or confirm the product serial number.
2.2 Repair warranty
Repaired product is warranted for 6 months from the delivery date. The warranty is
limited to the part(s) replaced or repaired during the repair. If the repaired or replaced part
is defective within this term the same part(s) will be repaired or replaced free of charge.
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