Troubleshooting Guide - Panasonic DVD-PA65 Operating Instructions Manual

Troubleshooting guide
Before requesting service for this unit, check the chart below for a possible cause of the problem you
are experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem
and restore proper operation.
If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve
the problem, refer to the directory of Authorized Service Centers (enclosed with this unit) to locate a
convenient service center, or consult your dealer for instructions.
For detailed instructions, contact an authorized servicenter in the U.S.A. and Panasonic Canada
inc. Customer Care Centre in Canada.
In the U.S.A., call 1-800-211-7262, e-mail consumerproducts@panasonic.com, or visit
www.panasonic.com
In Canada, call 1-800-561-5505 or visit www.panasonic.ca
Problem
Solution
Page
No power. Check connections to the AC adaptor or battery pack.
10,11
Release the hold mode. 15
Confirm the battery charge on the unit's display. 11
You cannot turn on the unit with the remote control if the unit
is powered by the battery pack.
15
Unit turns off
automatically.
The unit turns off after it has been stopped for about
15 minutes (5 minutes when using the battery pack) to
conserve power. Turn the unit on again.
15
Cannot charge battery
pack or the [CHG]
indicator fails to light.
The battery pack can only be recharged when the unit is off.
11, 15
The charging time increases if the battery pack is warm and
charging may not be possible under some circumstances.
Wait for the battery pack to cool off.
—
Check connection to the AC adaptor.
10
Unit doesn't work when
powered by the battery
pack.
The battery pack has protection circuitry that activates if the
pack becomes too hot or too cold. The battery pack will not
work if this occurs. Use the unit between 5 °C (41 °F) and
35 °C (95 °F).
—
No response when
buttons are pressed.
Some discs prohibit certain operations. 8, 14
Release the hold mode.
15
If there is no response at all, the unit may have been
affected by lightning or static electricity. Try turning the unit
off and on again. Alternatively, turn the unit off, disconnect
the power source (AC or battery pack) reconnect the power
and turn the unit on again.
—
Play fails to start or stops
soon after starting.
Condensation may have formed in the unit. Wait an hour for
it to clear.
—
This unit cannot play discs other than those specified.
8
Wipe the disc clean.
9
Ensure the disc is inserted correctly.
14
Check the ratings setting.
29
No operation with remote
control.
Check the battery is inserted correctly. 10
Replace the battery if it is drained. 10
Aim the remote control at the remote control signal sensor.
10