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Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve
the problem, consult your dealer for instructions.
Power
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No power.
•Insert the AC mains lead securely into the household mains socket.
4
The unit is automatically
•To conserve power, the unit automatically switches to standby after approximately 30 minutes in
_
switched to the standby mode.
the stop mode. Turn the power back to ON.
•The unit was switched to standby by the SLEEP timer.
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Operation
No response when buttons
• Some operations may be prohibited by the disc.
_
pressed.
•The unit may not be operating properly due to lightning, static electricity or some other external
factor.
Reset procedure:
Press [<!)] to switch the unit to the standby mode and then back to ON.
Alternatively, press [<!)} to switch the unit to the standby mode, disconnect the AC mains lead,
and then reconnect it.
No operations can be performed
•Check the batteries are installed correctly.
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with the remote control.
♦The batteries are depleted: Replace them with new ones.
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•Point the remote control at the remote control signal sensor and operate.
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Play fails to start even when
•Condensation has formed: Wait 1 to 2 hours for it to evaporate.
_
[►]
(PLAY) is pressed.
♦This unit cannot play discs other than DVD-Video, CD and Video CD.
7
Play starts but then stops
♦You can only play DVD-Video if their region number is the same or includes the same region
Cover
immediately.
number as the unit or if the DVD-Video is marked "ALL". Confirm the region number for the unit
on the rear panel.
page
•The disc may be dirty and may require cleaning.
-
• Ensure that the disc is installed with the label of the side to be played facing upwards.
8
Alternative languages fail to be
•An alternative language is not selected with discs which do not contain more than one language.
_
selected.
•In the case of some discs, the alternative language cannot be selected with [AUDIO] or
[SUBTITLE], Try selecting it from the disc's menu if one is available.
8
No menu play.
• Menus are only displayed if they are recorded on the disc.
-
No subtitles.
• Subtitles appear only with discs that contain them.
_
♦Subtitles are cleared from the television. Display the subtitles
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Soundtrack and/or subtitle
language is not the one selected
with the SETUP menus.
•The language is not recorded on the disc.
-
Angle cannot be changed.
•This function is dependent on software availability. Even if a disc has a number of angles
recorded, these angles may be recorded for specific scenes only.
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DIALOGUE ENHANCER has no
effect.
•This feature does not work when the unit is outputting bitstream signals.
You have forgotten your ratings
• While stopped, press and hold [L**/-«-<] and [11] on the unit and then also press and hold [*]
_
password.
on the unit until "Initialized" disappears from the television. Turn the unit off and on again.
Reset all the settings to Factory
Preset.
All settings will return to the default values.
Picture
Picture distorted.
• Some distortion is normal during SEARCH.
-
No picture.
• Ensure that the equipment is connected properly.
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• Make sure the television is on.
_
• Ensure the television's video input setting (e.g., VIDEO 1) is correct.
-
The picture shown on the
•Go to the Video menu in the SETUP screen, and change "TV Aspect" to suit your television. You
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television is not normal.
may also need to change the screen mode on the television itself.
(The sides of the picture are cut
•Ensure that the unit is connected directly to the television, and is not connected through a video
-
off or black bands appear at the
cassette recorder.
top and bottom of the screen.)
•The 4:3 TV ZOOM function is on.
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Picture quality is poor.
•Check the settings in the GUI screen's Video menu.
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The SETUP menus and other
•The unit and television are using different video systems.
screens shown on the television
SMeot the United Kingdom
Continental Europe. Russia. Australia
are displayed incorrectly.
Use a multi-system or PAL television.
Colors appear faded.
Use a multi-system or NTSC television.
o
CL
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