Mitel MIVOICE 6920 Quick Reference Manual page 3

Picking Up a Call
With appropriate permissions (set by your
Mitel administrator), you can pick up a call
that is ringing on another extension.
1. Press the Pickup softkey.
2. Dial the extension number.
The call is now an active call on your extension.
Softkeys
Pickup Allows user to pick-up another ringing
extension.
Park/Unpark Allows user to place call on remote hold
to another extension or retrieve a call
held remotely.
Answer Answers call on speaker or headset.
To VM Forwards incoming calls directly to
voicemail.
Merge Joins calls together in conference.
Transfer or Completes "blind" connection.
conference
Drop Disconnects selected party on confer-
ence call.
More Displays more options on screen.
Cancel Returns display screen to previous set-
ting or cancels initiated function.
Ignore Sends busy signal to the caller and ter-
minates the call.
Silence Silence ringtone and handle call with
configured call-handling rules.
More Information
For details on all the available features and options, refer to the
MiVoice 6920 IP Phone User Guide for MiVoice
mitel.com
© Copyright 2019, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation.
Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.
Changing Availability State
You can set six distinct availability states for
your extension:
• Available (default)
• In a meeting
• Out of office
To change your active availability state:
1. Press the State softkey.
The active state is indicated.
2. Press the left or right navigation key to scroll to the
preferred availability state.
3. Press the Save softkey.
The availability state for your phone changes to the
selected state.
Common Star Codes
Park a call
Unpark a call *12 + extension
Pick up a Remote *13 + extension
Extension
Pick up the Night Bell *14
Use the Intercom *15 + extension
Barge In *16 + extension
Silent Monitor *17 + extension
Toggle Hunt Group *18 + Hunt Group's extension
status
Whisper Page *19 + extension
Silent Coach *22 + extension
Connect.
• Extended Absence
• Custom
• Do not disturb
+*11 + extension
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