AVer COM520 Pr2 User Manual
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AVer COM520 Pr2 User Manual

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CAM520 Pro2
User Manual

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Summary of Contents for AVer COM520 Pr2

  • Page 1 CAM520 Pro2 User Manual...
  • Page 2 The information contained in this documentation is subject to change without notice. In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential damages arising out of the use or inability to use this product or documentation, even if advised of the possibility of such damages.
  • Page 3 ©2021 AVer Information Inc. All rights reserved. All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All information or specifications are subject to change without prior notice.
  • Page 4 Global: https://www.aver.com/technical-support USA: https://averusa.force.com/support/s/contactsupport Europe: https://www.avereurope.com/technical-support/ CONTACT INFORMATION Global European Headquarters AVer Information Inc. AVer Information Europe B.V. AVer Information Inc. https://www.aver.com https://www.avereurope.com https://www.averusa.com 8F, No.157, Da-An Rd., Westblaak 140, 3012KM, 668 Mission Ct., Tucheng Dist., Rotterdam, Netherlands Fremont, CA 94539, USA...

  • Page 5: Table Of Contents

    Contents Package Contents ....................1 Product Introduction ....................2 Overview ......................2 LED Indicator ....................2 Remote Control ....................3 Pan and Tilt Angle ................... 6 Installation ....................... 7 Device Connection ..................7 Power Connection ................... 8 RS232 Connection ..................9 Wall Mount Installation ..................
  • Page 6 First Time Login ..................... 24 Live Screen Operation .................. 25 Set Up the Preset ..................26 User can set 10 preset positions..............26 Select the Preset Position ................27 Camera Settings .................... 27 Tracking Mode ..................28 Framing Speed ..................29 Smart Frame Preset Point ..............
  • Page 7 Image Mirror ..................32 True WDR ....................32 Frequency ....................33 White Balance ..................33 Noise Reduction ..................33 Brightness ....................33 Saturation ....................34 RS232 Settings ..................34 Video Format Settings ................... 35 H.264 Profile ..................35 IP Stream Resolution ................35 Frame Rate ....................
  • Page 8 Time Correction Mode ................44 Information ..................... 45 PTZApp 2 ......................46 Install PTZApp 2 .................... 46 Use PTZApp 2 with USB Devices ..............46 Use PTZApp 2 with a Virtual Stream ............54 EZLive ........................56 Use AVer EZLive ................... 56...

  • Page 9: Package Contents

    Package Contents Power Adapter USB 2.0 Type-B to Camera Unit Remote Control & Power Plug* Type-A Cable (5m) Mini DIN9 to Mini DIN8 QR Code Card L-Mount Brackets Screws for Mount RS232 Adapter Cable M4 x8mm (x2) 1/4”-20 L=7.5mm (x2) Drilling Paper 46.00[1.81] Ø5.50[Ø0.22]...

  • Page 10: Product Introduction

    Product Introduction Overview 3 4 5 6 Status LED RS232 In/Out Port Kensington Lock IR Sensor DC 12V Power Plug USB 3.1 Type B Port PoE Port* * Power over Ethernet (PoE), compatible with IEEE 802.3AT and 802.3AF. Please use CAT 5e FTP cable (not included.) LED Indicator Power on: Blink blue once...

  • Page 11: Remote Control

    Remote Control Name Function 1. Camera Select One remote can control up to 3 AVer VC/CAM/VB series cameras. You can use AVer PTZApp 2 to set numbers associated with each camera, and then select which camera you would like to control using the remote.
  • Page 12  Camera will track people while moving. It will start to focus and zoom in once people stop moving for 1~5 seconds, depending on the framing speed you choose. The default framing speed is “Middle” speed. “High” speed is more suitable for one person tracking.
  • Page 13 the saved position. [Notes]  Press and hold the number button “ ” for 1 second to turn on or off the WDR function.  Press and hold the number button “ ” for 1 second to turn on or off the SmartFrame function.

  • Page 14: Pan And Tilt Angle

    Pan and Tilt Angle 90° 30° 170° 170°...

  • Page 15: Installation

    Installation Device Connection USB cable Power cord Use USB cable to connect the CAM520 Pro2 to your PC/laptop (refer to diagram above). Connect the power to the CAM520 Pro2; power indicator will light up and camera head will rotate. Install PTZApp 2 on laptop or PC that is connected with CAM520 Pro2. The app can be used to adjust and setup the parameters of the camera (refer to the section of PTZApp 2).

  • Page 16: Power Connection

    Power Connection The power supply can be plugged into the wall outlet or drawn from PoE switch (Ethernet). Wall outlet Power cord Switch / PoE Switch Ethernet cable (Not included) [Note] To ensure stability of IP video streaming, please use CAT 5e FTP cable (not included).

  • Page 17: Rs232 Connection

    RS232 Connection  Camera RS232 Port Pin Definition Mini DIN9 Function I/O Type Signal Description PIN # Output Data Terminal Ready Input Data Set Ready VISCA IN Output Transmit Data Input Receiver Data Output Data Terminal Ready Input Data Set Ready VISCA OUT Output Transmit Data...
  • Page 18 Computer/Keyboard Controller and Camera Connection  Direct Connection If users do not use AVer RS232 adapter cable, please refer to the pin connection shown below. Mini DIN9 to DB9 Cable Camera controller Camera Camera controller or PC (Mini DIN9) (DB9) 1.
  • Page 19 Use the supplied RS232 mini DIN9 to mini DIN8 cable RS232 mini DIN9 to mini DIN8 cable** VISCA in (Female) Mini DIN8 to DB9 cable* VISCA out (Female) Camera controller Camera controller or PC Camera (DB9) (Mini DIN8) 1. DCD 1.
  • Page 20 * Mini DIN8 to D-Sub9 (DB9) cable 064AOTHERBPK is an optional item. ** RS232 mini DIN9 to mini DIN8 Cable Pin Definition Mini DIN9 Connect to AVer camera Mini DIN8 (IN) Connect to next camera Connect to camera controller or PC...
  • Page 21 Camera Cascade Connection  Direct Connection If users do not use AVer RS232 adapter cable, please refer to the pin connection shown below for cascading cameras. Total can connect up to 7 cameras. Mini DIN9 Cable Mini DIN9 Cable Mini DIN9 Cable...
  • Page 22 Connect camera with AVer mini DIN9 to mini DIN8 adapter cable. Connect the mini DIN8 female side to male mini DIN8 Visca cable (Users have to buy it in the market) and then connect AVer mini DIN9 to mini DIN8 adapter cable again to connect to next camera.

  • Page 23: Wall Mount Installation

    Wall Mount Installation 1. Use the drilling paper included in the package to drill the holes in the wall where the user wants to mount the camera. 46.00[1.81] Ø5.50[Ø0.22] 51.00[2.01] P/N: 303AU340-AGR 2. Use the screws (not included) to secure the L-mount bracket on the wall.
  • Page 24 3. Then, assemble the L-mount brackets with screws (included in package). Screw size: M4 x8mm (x2) 4. After assembling the L-mount brackets, use the screws (not included) to secure the lower part of L-mount brackets on the wall. Screw For Cement wall: M4 x20mm self-tapping screws (x2) + Plastic conical anchor For Wooden wall: M4 x20mm self-tapping screws (x2)
  • Page 25 5. Pass the cables through the hole on the L-mount bracket and connect the cables to corresponding connection ports. 6. Use the remaining screws (included in package) to secure the camera on the L-mount bracket. Screw: 1/4”-20 L=7.5mm (x2)

  • Page 26: Ceiling Mount Installation (Optional)

    Ceiling Mount Installation (Optional) Install the provided screw underneath the camera but do not tighten. 2. Turn the camera to right side. Pass cables through A or B hole first. Connect cables with camera.
  • Page 27 4. Turn the camera to face the front side. Install the second screw and tighten both screws. Find suitable screws to fix the camera mount to the ceiling.

  • Page 28: Secure The Cables

    Secure the Cables The USB and RS232 cables have a screw on the cable for securing cable on the camera. Install the cable first and tighten the screw to secure the cable. [Note] Make sure the cable is well connected to the connector on the camera before securing the cable.

  • Page 29: Operating The Camera

    Operating the Camera Make a Video Call Make sure all devices (CAM520 Pro2, laptop/PC, TV/monitor) are well connected and powered ® Run your video application (Zoom, Microsoft Teams, Skype for Business, Skype, Google Meet, ® ® Intel Unite™, RingCentral, BlueJeans, V-Cube, LiveOn, CyberLink U Meeting , TrueConf, ®...
  • Page 30 Click pencil icon ( ) to edit IP address**. Click weblink icon ( to launch Chrome page. Please enter the password (default password is aver4321). User will be asked to set a new account and password. (Please enter PTZApp2 to reset password back to default while password is forgotten.) After editing IP address, user can access web settings of the camera with only Ethernet cable connection.
  • Page 31 * For information on how to install and use the PTZApp 2, refer to the PTZApp 2 section in this user manual. ** To support IP address changes in groups, user can download AVer IP Finder app. 1. Download the IP Finder from https://www.aver.com/download-center...

  • Page 32: Web Settings

    Web Settings CAM520 Pro2 supports Ethernet connection; users can enter the IP address into the web browser to connect to the camera for detail settings. First Time Login To find the IP address of the camera, please refer to “Make a connection through the Browser” section.

  • Page 33: Live Screen Operation

    Live Screen Operation User can control the camera direction, zoom in/out, and preset selection. [Notes] The system will force the previous login to log out, when there is a second login.  If the web page is idle without any request for more than 4 hours, user will be logged out. The resolution of live screen is 840x480/ 10fps.

  • Page 34: Set Up The Preset

    Set Up the Preset User can set 10 preset positions. In live screen, use mouse to scroll up or down and click the preset number frame (0~9). Use ▲ , ▼ , ,  and zoom in/out buttons to adjust the camera screen view to desired position. Select “Set Preset”...

  • Page 35: Select The Preset Position

    Select the Preset Position Preset positions need to be set. Use mouse to scroll up or down to select the preset. The live screen will move to the preset screen view. Camera Settings The video icon is to turn on camera live view while adjusting any settings. IP icon shows the IP address of the camera.

  • Page 36: Tracking Mode

    Tracking Mode Select Setting > Camera > Tracking Mode > Off, Manual Frame, Auto Frame, or Preset Framing.  Off: Tracking mode is disabled.  Manual Frame: User one-click SmartFrame button and camera will adjust view angle to fit all participants in screen.

  • Page 37: Framing Speed

    Overlap beginning & end of each zone [Note] CAM520 Pro2 frames people in masks or any facial profile up to 7~10 meters away! Framing Speed Select Setting > Camera > Framing Speed > Slow Speed, Middle Speed (default), or High Speed. When in auto framing or preset framing mode, camera will automatically frame people if they stand still without moving for 1~5 seconds.

  • Page 38: Smart Frame Preset Point

    Smart Frame Preset Point Select Setting > Camera > Smart Frame Preset Point > Default(Center of the screen) or Preset0 ~ Preset9. The default is the central of the image screen. Choose a preset point so that camera can detect participants from the wide view of the assigned preset area direction.

  • Page 39: Home Position

    Home Position Every time when powering on the camera, it will turn to this position. Select Setting > Camera > Home Position > Last Operation Position, Factory Center Position, or Preset 0. Sleep Position When the camera idles for certain period, it will enter sleep mode and go to the sleep position. Please set up sleep timer to enable sleep mode.

  • Page 40: Save Preset

    Save Preset Enable/disable “save preset” function. When applicable, IT personnel can limit end-user access to change preset points by locking “save preset” function and switching this function off. When off, user can’t save preset points via IR remote, Hot key, VISCA, and webpage. Select Setting >...

  • Page 41: Frequency

    Frequency Select the frequency of the camera. Select Setting > Image > Frequency > 50 HZ or 60 HZ. White Balance Select the white balance setting for various light conditions or color temperature. Select Setting > Image > White Balance > Auto or Manual. Noise Reduction To reduce the noise from the signal.

  • Page 42: Saturation

    Saturation Adjust the value of saturation. Select Setting > Image > Saturation > 1 ~ 9. Low Light Compensation Select Setting > Image > Low Light Compensation > Off or On. Please notice that the frame rate will drop to 10~15 fps. RS232 Settings When CAM520 Pro2 connects with PTZ camera controller through the RS232 port, please setup ADDR, Baud Rate, Protocol, and Visca Over IP settings.

  • Page 43: Video Format Settings

    Video Format Settings H.264 Profile While in live broadcasting, user can choose preferable profile to get best streaming quality. Select Video Format > H.264 Profile > Baseline Profile or High Profile. IP Stream Resolution Set up the resolution for IP stream. Not supported for USB video stream. Select Video Format >...

  • Page 44: Bit Rate

    Bit Rate Set up the bit rate value. Select Video Format > Bit Rate > Auto, 512 Kbps, 1 Mbps, 2 Mbps, 4 Mbps, 8 Mbps, 16 Mbps, or 32 Mbps. For Facebook live broadcasting, it’s suggested to choose less than 4Mbps to ensure smooth streaming.

  • Page 45: Rtmp

    RTMP Set up for uploading the camera’s live view to the broadcasting platform (e.g. YouTube). Select Video Format > RTMP. 1. Locate the RTMP server URL and stream key from the broadcasting platform and enter in Server URL and Stream Key fields. 2.

  • Page 46: Network Settings

    Network Settings DHCP Enable/disable DHCP function. Select Network > DHCP > Off or On.

  • Page 47: Static Ip

    Static IP Assign a fixed IP address to the camera. Please turn off the DHCP function. 1. Select Network > DHCP > Off. 2. Click pencil icon and enter the IP Address, Gateway, NetMask, and DNS in the corresponding fields. 3.

  • Page 48: System Settings

    Update the camera’s firmware. Select System > FW Update > Auto Update or Manual Update.  Auto Update: The system will check firmware version from AVer server and request to update.  Manual Update: To update the firmware from specific location.

  • Page 49: Factory Default

    Factory Default Reset the camera back to factory default setting. 1. Select System > Factory Default > Reset. 2. User can choose to keep current IP address or back to default. 3. Select Continue to reset back to factory default. [Note] When factory default is activated, the password of Webpage login will not be set to default.

  • Page 50: Change Password

    Change Password Change the web login password. The default password is “aver4321”. 1. Select System > Change Password > Change WEB Access Password. 2. Enter the old account and password. Select Continue. 3. Enter the new account and password. Select Continue to save the new setting. 4.

  • Page 51: Ssl Certificate

    SSL Certificate Import the SSL certificate from specific location. 1. Select System > SSL Certificate > Import. 2. Select the type by clicking “+”. 3. Direct the file location. 4. Select Import. Date Format Select the date format. Select System > Date Format > yyyy-mm-dd, mm-dd-yyyy, or dd-mm-yyyy. Time Format Set up the time format.

  • Page 52: Time Correction Mode

    Time Correction Mode Adjust time automatically or manually. Select System > Time Correction Mode > Auto or Manual.  Auto: The system time will be set by NTP server on the network. Click the pencil icon of NTP Server and enter the URL of NTP server. Select the Time Zone. Select NTP Update to save setting.

  • Page 53: Information

    Information Display the information of Model Name, Firmware Version, Serial Number, IP Address, and MAC Address. Select System > Information.

  • Page 54: Ptzapp 2

    In PTZApp 2, user can change the IP address setting of CAM520 Pro2, configure the parameters of the camera, set up AI tracking functions and some advanced image settings, pan, tilt, and zoom the camera. Install PTZApp 2 Please go to https://www.aver.com/download-center (Global Headquarters), https://www.avereurope.com/download-center (European Headquarters), or https://www.averusa.com/business/support/ (USA) to download the PTZApp 2.
  • Page 55 Choose “USB device” and connect CAM520 Pro2 to PC/laptop with USB cable When the camera is detected, the product card will show up. Set up IP address. The camera default IP address is 192.168.1.168. Click pencil icon ( ) to edit IP address.
  • Page 56  Language: Select desired language and click the check icon to confirm the selection.  Hotkey Control: User can control the camera by using keyboard. This is a general list for all AVer USB Cameras. Backlight control equals to WDR function in CAM520 Pro2.
  • Page 57 Information: Click the drop-down triangle icon to review the information of camera. To minimize the information, click the triangle or the bottom area of the information icon. Camera: Click the camera icon to view the camera live view. IP address is displayed as well. Click the X icon to close the camera live view.
  • Page 58  Full Screen: PTZApp 2 can switch to full screen mode. Click “ ” icon and video screen will switch to full screen mode. In full screen mode, user can use direction panel to control camera direction. Click “ ” icon to go back to normal screen view. The resolution of full screen mode is 1080p/ 30fps.
  • Page 59  People Count and Stream Interval: Click the icon to show people count number and stream interval. Click the icon to hide the stream interval.  Control Panel: To control the camera direction, zoom in and out during your video call.
  • Page 60 Setting: Click “Setting” button to set up parameters of the camera and speakerphone. Click arrow icon to leave the Setting page.  PTZ Control: Use control panel to set up preset positions. Since most of operations are the same as web page, refer to Set Up the Preset section (pages 26) for detailed setup.
  • Page 61 10. PTZApp 2 Quit & Restore: To quit the application, right-click the icon on the system tray and select “Quit”. If you can’t launch PTZApp 2 right after installation, please right –click the icon and choose “Restore”.

  • Page 62: Use Ptzapp 2 With A Virtual Stream

    Use PTZApp 2 with a Virtual Stream With this function, you can have a virtual meeting with only Ethernet connection and get rid of USB cable connection. Make sure the camera is connected with Ethernet and under the same subnetwork as the meeting room PC (e.g.
  • Page 63 Virtual Stream technology uses an RTSP stream. If you set a password for RTSP, you will be asked to provide that password while enabling this function. Launch VC software (e.g. Zoom, Teams, Skype) and choose AVer USB VCam as the video source to start collaborating.

  • Page 64: Ezlive

    EZLive Please go to http://www.aver.com/download-center to download the AVer EZLive software. After downloading, double-click on the file and follow the on-screen instructions to complete the installation. Use AVer EZLive During a video call, EZLive can help user to do: (1) Camera ePTZ (2) Volume control for the speaker connected (3) Capture camera’s still images...

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