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en Troubleshooting
Fault
The time is not dis-
played when the ap-
pliance is switched
off.
Home Connect is not
working properly.
The control panel
cannot be opened.
Intense steam gener-
ation when steaming.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The appliance
prompts you to rinse
it.
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
Buttons are flashing.
"Plopping" sounds
can be heard when
cooking with steam.
The appliance hums
during operation and
after it is switched off.
38
Cause and troubleshooting
Basic setting has been changed.
▶
Change the basic setting for the time display.
→ "Basic settings", Page 24
Different causes are possible.
▶
Go to www.home-connect.com.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Call the after-sales service.
→ "Customer Service", Page 39
2.
If there is water in the water tank, empty the water tank:
Open the appliance door.
‒
Grip on the right and left below the control panel.
‒
Slowly pull out the control panel and push it upwards.
‒
The appliance is automatically calibrated.
No action required.
If the cooking times are too short, the appliance is not automatically calibrated.
If a lot of steam is generated repeatedly, the appliance is recalibrated.
1.
Reset the appliance to the factory setting.
→ "Basic settings", Page 24
2.
Repeat the calibrations.
→ "Before using for the first time", Page 12
The set water hardness range is too low.
1.
Descale the appliance.
→ "Descaling", Page 30
2.
Check the water hardness and set this in the basic settings.
→ "Basic settings", Page 24
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance.
→ "Descaling", Page 30
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→ "Filling the water tank", Page 16
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
→ "Customer Service", Page 39
Malfunction
▶
Do not use deionised or filtered water.
→ "Determining the water hardness before switching on the appliance for the first time",
Page 12
The sensor is defective.
▶
Call the after-sales service.
→ "Customer Service", Page 39
Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
Water vapour requires the cold/heat effect for frozen food.
No action required.
Functional test of the pump creates operating noise.
No action required.
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