Gateway In Connected Mode; Gateway Fails To Connect To Iot Od Iw - Cisco IEC6400 Installation And Configuration Manual

Configuring the Gateway Initially in Provisioning Mode

Gateway in Connected Mode

Ensure that the gateway is connected to a network that supports DHCP. If the connection to IoT OD IW is
successful, the cloud connection status is shown as Connected.
To configure a fallback address, use the following CLI command:
Note
Device# ip [ addr <static IP address> [ netmask <static netmask> [ gateway <IP
address of default gateway[ dns1 <IP of primary DNS server> [ dns2 <IP of
alternate DNS server> ] ] ] ] ]
Example:
Device# ip addr 192.168.10.2 netmask 255.255.255.0 gateway 192.168.10.1 dns1
192.168.10.200 dns2 192.168.10.201

Gateway Fails to Connect to IoT OD IW

If the gateway obtains an IP address through DHCP but cannot connect to IoT OD IW, it will retain the
DHCP-assigned IP address instead of reverting to the fallback IP address. To connect the gateway to IoT OD
IW, follow these steps:
Step 1 Check if the ethernet cable leading to the gateway is connected properly.
Step 2
Check if the local DNS server can fix the IP address of an IoT OD IW cloud server and verify if the IP address can be
reached.
Step 3
Check if the gateway uses an outbound HTTPS connection on tcp/443 for the following domains:
• gateway.ciscoiot.com
• us.ciscoiot.com
• eu.ciscoiot.com
Step 4
During the provisioning mode, if the gateway fails to connect to IoT OD IW, the device remains in provisioning mode.
You must manually configure the gateway in offline mode to change the state.
IP, Netmask, Default Gateway, Primary DNS, and Secondary DNS configuration (ip command) must be
allowed when provisioning mode is on.
Cisco IEC6400 Edge Compute Appliance Installation and Configuration Guide, Release 1.0.0
Gateway in Connected Mode
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