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Problems and Trouble Shooting
Trouble Shooting:
Disconnect the camera immediately should any of the following occur:
･ An optimal picture cannot be obtained, after checking that all the cables and connections are correctly in place
･ Smoke or any unusual odor emerges from the camera
･ An object becomes embedded or a quantity of liquid seeps into the camera housing
･ More than the recommended voltage and/or amperage has been applied to the camera by mistake
･ Anything unusual occurring to any equipment connected to the camera
Required Action:
1) Turn off the main power supply to the camera.
2) Remove the video cables connected to the camera.
3) Remove the power cables connected to the camera.
4) Contact the distributor or dealer from which the camera was purchased.
After-sales Service
Warranty
All Watec products before being shipped to our customers are tested and inspected to ensure that our products are not faulty
and are of the highest quality as directed by our Watec Quality-control System. Watec camera have a 3-year warranty, and
the board camera units and peripherals have a 1-year warranty, provided that the products have been operated in
accordance with our operation manual and have not been altered in any way.
Note: The Watec 3-year warranty does not cover image sensor repair or replacement caused by white blemish phenomena.
For more details about the white blemish, please refer to the "After-sales Service" on our website or catalog.
Repair Service
Watec makes it a policy to repair Watec products first hand with the appropriate charge in accordance with the detailed defect
information supplied by you. All repairs in the Watec workshop are quickly and precisely dealt with and returned after the
shortest repair period possible.
Contact information
Design and specifications are subject to change without notice. If for any reason the camera does not work properly, or if you
have any questions regarding installation or operation, contact the distributor or dealer from which the camera was purchased.
Watec Co., Ltd. Tokyo Office Add.: 7F O.K Build. 5-5-10 Sotokanda, Chiyoda-ku, Tokyo, 101-0021, Japan
TEL: +81-3-6806-0200 FAX: +81-3-6806-0399 Email:
© 2023 Watec Co., Ltd.
info-o@watec.co.jp
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5240Z00-Y2200001
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