Troubleshooting - Bissell CROSSWAVE HF2 Manual

Troubleshooting

Below are some of the issues you may run into. If you don't see the issue you're experiencing
below, visit support.BISSELL.co.uk or contact BISSELL Consumer Care.
Problem Possible Cause
Clean water tank may be
empty or seated incorrectly.
System isn't completely
primed.
Reduced or
Brush window is not latched
no spray
in place.
Clean tank filter is dirty.
Tanks may not be seated
properly.
Dirty water tank is full.
Brush window is not latched
Loss of suction
in place.
or streaking
Debris channel in foot is
clogged by debris.
Filter clogged by debris.
Brush roll is not installed
properly.
Brush roll is
Machine is standing upright.
not turning
Brush roll stalled by debris.
Machine won't
Brush roll stalled by debris.
turn on
Machine is Cap of clean water tank is not
leaking closed properly.
Brush roll
stops turning
unexpectedly
Machine is overheating.
and motor
continues to
operate
WARNING
electrical outlet before performing maintenance or troubleshooting.
10 BISSELLdirect.co.uk
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
Remedies
Refill and reinstall the clean water tank.
Allow machine to run for 15-20 seconds
to fully prime.
Unplug machine and reinstall brush window.
Remove clean tank from machine and locate
small white foam filter under where the tank
connects to the body. Clean any debris from
foam filter and reinstall.
Remove both tanks and reseat them so they fit
properly on machine.
Empty dirty water tank.
Unplug machine and reinstall window.
Clean channel with a paper towel.
Remove debris clogging filter screen and
clean filter.
Follow instructions on page 9 for replacing
brush roll.
Step on foot and recline body of machine to
turn brush roll on.
Unplug machine. Remove brush window and
brush roll to remove obstruction.
Unplug machine. Remove brush window and
brush roll to remove obstruction.
Remove clean water tank and reinstall cap.
Unplug machine from power and allow to cool
for 30 minutes.