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IMPORTANT:
computer issues.
HP Recovery media must be used if the computer hard drive fails. If you have not already created
●
recovery media, see
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT:
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:
Only the options available for your computer display when you start the recovery process.
System Recovery—Reinstalls the original operating system, and then configures the settings for the
●
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1.
Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or -
Press
f11
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer.
NOTE:
boot order. See
3.
Follow the on-screen instructions.
Recovery through HP Recovery Manager should be used as a final attempt to correct
Creating HP Recovery media (select products only) on page
HP Recovery Manager does not automatically provide backups of your personal data. Before
while the computer boots, or press and hold
If the computer does not automatically restart in HP Recovery Manager, change the computer
Changing the computer boot order on page
Creating HP Recovery media (select products only) on page
f11
as you press the power button.
86.
Backing up, restoring, and recovering in Windows 10
82.
82.
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