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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers
can be found on the right-hand side of the oven door. You can
make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
E no.
After-sales service
O
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting and how to dispose of your appliance properly.
Saving energy
Only preheat the oven if this is specified in the recipe or in
■
the operating instruction tables.
Use dark, black lacquered or enamelled baking tins. They
■
absorb the heat particularly well.
Open the oven door as infrequently as possible while you are
■
cooking, baking or roasting.
It is best to bake several cakes one after the other. The oven
■
is still warm. This reduces the baking time for the second
cake. You can also place two loaf tins next to each other.
Tested for you in our cooking studio
Here you will find a selection of dishes and the ideal settings for
them. We will show you which type of heating and which
temperature are best suited for your dish. You can find
information about suitable accessories and the height at which
they should be inserted. There are also tips about cookware
and preparation methods.
Notes
The values in the table always apply to dishes placed into the
■
cooking compartment when it is cold and empty.
Only preheat the appliance if the table specifies that you
should do so. Do not line the accessories with greaseproof
paper until after they have been preheated.
The times specified in the tables are guidelines only. They will
■
depend on the quality and composition of the food.
Use the accessories supplied. Additional accessories may be
■
obtained as special accessories from specialist retailers or
from the after-sales service.
Before using the oven, remove any unnecessary accessories
and ovenware from the cooking compartment.
Always use oven gloves when taking hot accessories or
■
ovenware out of the cooking compartment.
FD no.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0344 892 8999
GB
Calls charged at local or mobile rate.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
For longer cooking times, you can switch the oven off
■
10 minutes before the end of the cooking time and use the
residual heat to finish cooking.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
Cakes and pastries
Baking on one level
When baking cakes, the best results can be achieved using
Top/bottom heating.
When baking with
3D hot air, use the following shelf heights
:
for the accessory:
Cakes in tins: level 2
■
Cakes on trays: level 3
■
Baking on two or more levels
Use
3D hot air.
:
Shelf heights for baking on 2 levels:
Universal pan: level 3
■
Baking tray: level 1
■
Shelf heights for baking on 3 levels:
Baking tray: level 5
■
Universal pan: level 3
■
Baking tray: level 1
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