Lapierre VISION User Manual page 25

SECTION 8 Our warranty (Warranty certificate) (continued)
• service calls for reasons other than those provided for in the warranty. The warranty applies when a defect
or malfunction or a defect in manufacture, material or workmanship appears,
• service calls associated with product start-up at the beginning of the season, and shutdown at the end of
the season or post-season. However, costs may be covered if specified in the purchase contract,
• service calls received when the warranty expires,
• annual equipment tune-ups.
2.2.2 For losses of:
• income caused by the quality of the syrup,
• production related to the provisions covered by this warranty.
2.3 EVAPORATORS
This warranty becomes void if the appearance of a defect is caused by use of:
• painted, treated wood or wood containing chemical products or any adhesive substances (glue),
• any agent added to the evaporators,
• wood evaporators: any fuel other than natural wood,
• oil evaporators: any fuel other than N
3. DISCLAIMER OF LIABILITY
The MANUFACTURER shall not be liable for incidental or consequential damages or implied property damage.
The MANUFACTURER shall not be liable for any direct or consequential loss of time, production or profits,
inconvenience, cost of equipment acquisition or parts replacement or storage due to a warranty claim.
4. MAKING YOUR WARRANTY CLAIM
The following is the procedure for making a warranty claim.
• Contact your representative or distributor, our service centre or our head office to submit your warranty claim
and plan the necessary after-sales service operation.
• IMPORTANT | For any claim, the customer must submit a copy of their invoice. Otherwise, the MANUFACTURER
will not accept your claim.
• The MANUFACTURER will then proceed with an inspection of your equipment and confirm whether your
warranty claim is accepted. If so, the MANUFACTURER will carry out an after-sales service operation in
accordance with the provisions specified in Section 1. TWO-YEAR WARRANTY.
If not, you will be billed for the technician's travel expenses and mileage; the technician's time at the prevailing
hourly rate; a per diem for meals; and other expenses, if applicable.
• The functioning equipment will then be returned to the customer in a condition comparable to that in which
it was received. This comparable condition will have been previously determined by the MANUFACTURER
and/or one of its representatives or distributors.
• This warranty after-sales service operation does not extend the warranty period of the equipment. The end
date of the warranty remains the same, i.e., two years from the date of delivery of the product.
Lapierre Equipment |
o 2 fuel oil.
| USER MANUAL | Version 03 - March 2023
VISION EVAPORATOR
23
Warranty certificate: February 2023 (V04)