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Specialist Video Support
If you're struggling with your set-up, and would like to request a set-up specialist to assist you, we have an application
that allows us to access the rear camera of your mobile phone. Don't worry, this is completely secure and we cannot access
anything within your mobile. It's very similar to Facetime, or a video call.
This will allow our specialists to see exactly where you are within the process of your router installation and supply you with the
assistance you need to get your services working.
If you wish to use this service, simply visit our website 'www.hometelecom.co.uk' and talk with one of our agents via our
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webchat service. This can be accessed via the "Talk to us Online" button, found bottom right of the site.
Once you've opened webchat insert your details and select the option 'Router Set-up Support', one of our agents
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will then send you an SMS to your mobile number with a link to our service.
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Now you'll switch over to video, follow the specialists instructions and you will be set-up in no time.
*Please ensure that you have a strong 4G/5G connection before using this service.
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