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Troubleshooting
If you encounter any problems with your product, please check this list of possible issues for a solution.
If you don't find a solution here, contact After Sales Support on 1300 886 649.
Problem
Solution
No power
Remote control does
not work
No response from the
soundbar
Soundbar not found in
the Bluetooth device
list when pairing
General sound issues
No sound from
Netflix/other apps
•
Ensure that the power is properly connected.
•
Ensure that there is power at the AC outlet.
•
Tap the
button on the soundbar or press the
•
Use the remote control closer to the soundbar. Aim directly at the sensor on the front of the
soundbar
•
Insert the battery with its polarities (+/-) aligned as indicated. Please check the battery is installed
correctly.
•
Replace the battery.
•
Disconnect and reconnect the power, then turn the soundbar on again.
•
Ensure you have unpaired the previously paired Bluetooth device from the soundbar.
•
Ensure the Bluetooth function is activated on your Bluetooth enabled device.
•
Make sure the soundbar is connected to power and turned on (LED display on), and that it's set to
the correct mode; use the INPUT button on the remote to change the input mode.
•
To check the system hasn't frozen, press the volume buttons; the number in the LED display should
change accordingly.
•
If only a specific input mode is not working, it's likely the setting is wrong or the cable used is not
working.
•
Go to the TV settings menu, find Audio Output settings, and change the audio output mode to
'PCM' mode (instead of Auto, RAW, etc.)
button on the remote to turn the soundbar on.
TROUBLESHOOTING | 23
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