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Problem
No sound in BT mode
No Dolby Atmos effect
No sound in AUX IN mode
No connection between the
soundbar and the subwoofer
For Technical and Warranty Support
1300 886 649
monster@tempo.org
monsterproducts.com.au
Distributed by Tempo (Aust) Pty Ltd,
PO Box 132, Frenchs Forest NSW 1640
Solution
•
Increase the volume of the soundbar to make sure it's not muted. Make sure Bluetooth is
connected successfully - if not connected, the LED will flash 'bLUE'; once connected, the
LED will display 'bLUE'.
•
Make sure the external Bluetooth device is playing normally and its volume is turned up.
•
Ensure that the external audio source supports Dolby Atmos audio format.
•
Ensure that "no encoding" is selected for bitstream in the digitla audio output of the
connected Dolby Atmos external device.
•
Ensure that the top speaker is not covered.
•
Make sure the LED screen is displaying 'AU'. Turn up the volume on the soundbar.
•
Turn up the volume on the external device and make sure it's not paused or muted.
•
Make sure the 3.5mm audio cable (not included) is properly plugged in at both ends.
•
If the connection indicator LED flashes blue, it indicates that the connection has failed.
Turn the soundbar to standby mode and turn off the subwoofer. Wait 1 minute and
reconnect both the soundbar and subwoofer to the AC power.
•
If the wireless connection fails again, check if there is conflict or strong interference (for
example, interference from an electronic device) around your location. Remove these
conflicts or strong interferences and repeat the above procedures.
•
Please pair the subwoofer manually.
TROUBLESHOOTING | 25
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