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Possible causes
Possible solutions
Power supply and
See possible solutions from the table above, entitled
connection
'Product does not turn on or keeps turning off'.
Software corruption
1.
In the unlikely event that the product's software
has become corrupted, try downloading and
installing the latest software from the Raymarine
website.
2. On display products, as a last resort, attempt to
perform a 'Power on Reset'. Be aware that this
will delete all settings / presets and user data
(such as waypoints and tracks), and revert the
unit back to factory defaults.
Performing a power on reset on an Axiom® 2 Pro display
Important:
Before performing a power on reset ensure you have backed up your
settings and user data to a memory card.
1. Switch off power at the breaker to ensure that the display is completely
powered off, and not in Standby mode. Alternatively, remove the power
cable from the display.
2. Plug the power cable back in or turn the breaker back on.
3. If the display was previously in Standby then press thee power button
to power up the display, otherwise the display will power up when the
power supply is reconnected.
4. Within approximately 10 seconds of powering on your display, press and
hold the [Back] and [Menu] buttons until the screen goes black and the
Raymarine logo appears.
The display will boot into Recovery mode.
5. Use the directional controls to highlight [Wipe data/factory reset].
6. Press [Ok].
7. Use the directional controls to highlight [Factory data reset].
8. Press [Ok].
9. When 'Data wipe complete' is displayed, select [Reboot system now].
10. Press [Ok].
Troubleshooting
19.3 GNSS (GPS) troubleshooting
Problems with the GNSS (GPS) and their possible causes and solutions are
described here. Your position fix coordinates are displayed in the status area
located in the top left corner of the Homescreen.
No position fix
Possible causes
Possible solutions
Display installation
Connect an external passive GNSS (GPS) antenna
location (e.g.:
such as the GA200 to the display GPS antenna
installed below
connection.
decks or in
close proximity
to equipment
which may cause
interference).
Internal GNSS (GPS)
When using your product's internal GNSS (GPS)
receiver disabled.
receiver, ensure that it is enabled in the relevant
settings menu.
To access the relevant menu, select the status area
located in the top left corner of the Homescreen
and select [Satellites] and then select the [Settings]
tab, locate the Internal GPS option and ensure it is
enabled.
External GNSS (GPS)
When using an external GNSS (GPS) receiver,
receiver connection
ensure that connections are secure and that the
fault.
cabling is free from damage.
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Troubleshooting
