Getac UX10G3 User Manual
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Getac UX10G3 User Manual

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UX10 Series
USER MANUAL
Rugged Mobile Computing Solutions

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Summary of Contents for Getac UX10G3

  • Page 1 UX10 Series USER MANUAL Rugged Mobile Computing Solutions...
  • Page 2 Specifications and manuals are subject to change without notice. Getac assumes no liability for damage incurred directly or indirectly from errors, omissions, or discrepancies between the device and the manuals. Note For the latest version of the manual, please visit the Getac website at www.getac.com.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1 Getting Started ..............1 Getting the Tablet PC Running ..........2 Unpacking ................2 Installing the Micro-SIM Card (Optional) ......3 Installing the Battery Pack ............ 4 Using the Tether ..............5 Connecting to AC Power ............6 Turning On and Off the Tablet PC ........
  • Page 4 Advanced Menu ..............48 Security Menu ..............50 Boot Menu ................51 Exit Menu ................52 Chapter 6 Using Getac Software ............ 53 OSD Control Panel ..............54 G-Manager ................55 G-Camera .................. 56 Chapter 7 Care and Maintenance ........... 57 Protecting the Tablet PC ............
  • Page 5 Battery Pack Guidelines ............60 Touchscreen Guidelines ............61 When Traveling ................ 63 Chapter 8 Troubleshooting ............. 64 Preliminary Checklist ..............65 Solving Common Problems ............66 Battery Problems ..............66 Bluetooth Problems ............. 66 Display Problems ..............67 Fingerprint Scanner Problems ..........68 Hardware Device Problems ..........
  • Page 6 About Battery and External Enclosure Replacement .... 95 Battery .................. 95 External Enclosure ............... 95 Manufacture Date and Labels ..........96...

  • Page 7: Chapter 1 Getting Started

    Chapter 1 Getting Started This chapter first tells you step by step how to get the Tablet PC up and running. Then, you will find a section briefly introducing the external components of the Tablet PC. CAUTION: Safety instructions are provided in related sections throughout the User Manual.

  • Page 8: Getting The Tablet Pc Running

    Inspect all the items. If any item is damage or missing, notify your dealer immediately. NOTE: Specific models do not have the AC adapter and power cord as standard items. To purchase the AC adapter kit for your model, contact a Getac authorized distributor. (Check https://www.getac.com/en/contact/ contact information.)

  • Page 9: Installing The Micro-Sim Card (Optional)

    Installing the Micro-SIM Card (Optional) NOTE: The micro-SIM card socket is located below the battery pack. If you have already installed the battery pack, remove it in order to install the micro-SIM card. CAUTION: Before installing the micro-SIM card, make sure the AC adapter is not connected and the power is not turned on.

  • Page 10: Installing The Battery Pack

    Installing the Battery Pack 1. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle ( ) and then press down the other  side ( ). The battery release latch should automatically engage. ...

  • Page 11: Using The Tether

    Using the Tether A tether is provided for attaching the stylus to your Tablet PC. 1. Insert one of the tether’s loop ends through the hole of the stylus (as indicated by below). Then, insert the other end through the first loop ...

  • Page 12: Connecting To Ac Power

    Connecting to AC Power CAUTION: Use only the AC adapter included with your Tablet PC. Using other AC adapters may damage the Tablet PC. NOTE: The battery pack is shipped to you in power saving mode that protects it  from charging/discharging.

  • Page 13: Turning On And Off The Tablet Pc

    Turning On and Off the Tablet PC Turning On Press the power button ( ) to start up. The Windows operating system should start. NOTE: Tapping the screen during startup may invoke a pre-boot menu (unless the default settings have been changed). If the menu appears, simply select Continue.

  • Page 14: Identifying Hardware Components

    Identifying Hardware Components CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for water- and dust-proof integrity. (Engage the locking mechanism if existing.) Front Components Component Description ...
  • Page 15 Component Description  Light sensor Detects the surrounding lighting condition for automatic adjustment of the LCD brightness.  P1 button Opens or closes the OSD Control Panel. When pressed longer: Serves as the Ctrl+Alt+Del keyboard keys.  P2 button The default function is Camera or Barcode Trigger depending on your model.

  • Page 16: Rear Components

    Component Description Blinks red rapidly (once per 0.5 second) when there is a thermal protection problem. Ask for repair service in case this happens. Blinks amber when the battery charging is in an abnormal state. Replace the battery in case this happens.
  • Page 17 Component Description  Flash Provides extra light when taking pictures.  Camera lens Allows you to use the camera function. When the camera lens is in use, the indicator beside it lights up.  Stylus holder Holds the stylus.  Security lock Locks the battery release latch.

  • Page 18: Right-Side Components

    Right-Side Components Component Description  Kensington Locks the Tablet PC to a stationary object for lock security.  RJ45 connector Connects the LAN cable. (optional)  Fingerprint Serves as the fingerprint verification, preventing scanner unauthorized access to your Tablet PC. (optional)

  • Page 19: Left-Side Components

    Left-Side Components Slide the cover toward the unlocked position ( ) to open the cover. Component Description  Power connector Connects the AC adapter.  Combo audio Connects a set of headphones or external connector speakers with amplifier. Supports a headset microphone with 4-pole TRRS 3.5mm jack.

  • Page 20: Top Components

    Top Components Component Description  a Barcode scanner Scans and reads barcodes. lens b HDMI connector Connects a HDMI monitor or TV set. c HF RFID antenna Reads data from HF RFID tags. d MicroSD card Accepts a microSD card for removable storage slot media.

  • Page 21: Bottom Components

    Component Description e RS-232 serial Connects a serial device. connector f RJ45 connector Connects the LAN cable. g USB 3.2 Gen 1 Connects a USB device. port Bottom Components Component Description  Docking Connects a proprietary dock such as the keyboard connector dock, office dock, and vehicle dock.

  • Page 22: Operating Your Tablet Pc

    Chapter 2 Operating Your Tablet PC This chapter provides information about the use of the Tablet PC. If you are new to Tablet PCs, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your Tablet PC.

  • Page 23: Navigating On The Screen

    (as shown below). Enables simultaneous use Select this mode when liquids, with Getac stylus or finger such as raindrops, are falling touch. (You must use the on the screen and should be stylus supplied with your rejected as input.
  • Page 24 The following table shows how you use the touchscreen to obtain equivalent mouse functions. Equivalent Term/Action Mouse Function Tap: Touch the screen once. Click/Point Double-tap: Touch the screen twice rapidly. Double-click Tap and hold: Tap and hold until a popup menu appears. Right-click Drag: Hold the stylus (or finger) on the screen and drag Drag across the screen until reaching your destination.
  • Page 25 Actions Gestures Descriptions = finger down; = finger up) Rotate Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counter- clockwise). The gesture Move two fingers in opposing works in applications directions.

  • Page 26: Using The Dual Mode Display (Optional)

    Using the Dual Mode Display (Optional) Dual mode display (if your model has the feature) incorporates both touchscreen and digitizer functions. The display is set to Touchscreen mode by default. Touchscreen mode provides all the functionalities that an ordinary touchscreen has. When the Tablet PC receives signals from the digitizer pen, the display automatically switches to Digitizer mode.

  • Page 27: Using Network And Wireless Connections

    Using Network and Wireless Connections Using the LAN (Optional) Select models have the LAN module. To connect the network cable to the LAN module, connect one end of the LAN cable to the RJ45 connector on the Tablet PC and the other end to the network hub. -or- NOTE: The location of the connector depends on your model.

  • Page 28: Using The Bluetooth Feature

    If you want to quickly turn off all wireless radio, simply switch on Airplane mode. You can control the Airplane mode using one of the below methods. Select the network icon in the lower right of the taskbar. Then, select ...
  • Page 29 Select the network icon in the lower right of the taskbar. Then, select  the Airplane mode button. Use the Airplane Mode button in the OSD Control Panel.  Connecting to another Bluetooth Device 1. Make sure that the Bluetooth function is enabled (as described above). 2.

  • Page 30: Using The Wwan Feature (Optional)

    Using the WWAN Feature (Optional) A WWAN (Wireless Wide Area Network) uses mobile telecommunication cellular network technologies to transfer data. The WWAN module of your Tablet PC supports 4G LTE. NOTE: Your model only supports data transmission. Voice transmission is not ...

  • Page 31: Chapter 3 Managing Power

    Chapter 3 Managing Power Your Tablet PC operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.

  • Page 32: Ac Adapter

    AC Adapter CAUTION: The AC adapter is designed for use with your Tablet PC only. Connecting  the AC adapter to another device can damage the adapter. The AC power cord supplied with your Tablet PC is for use in the country ...

  • Page 33: Battery Pack

    Battery Pack The battery pack is the internal power source for the Tablet PC. It is rechargeable using the AC adapter. Charging the Battery Pack NOTE: Charging will not start if the battery’s temperature is outside the allowed  range, which is between 0 °C (32 °F) and 50 °C (122 °F). Once the temperature meets the requirements, charging automatically resumes.

  • Page 34: Initializing The Battery Pack

    Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours.

  • Page 35: Battery Low Signals And Actions

    When the battery pack is not installed in the Tablet PC and you want to know the battery charge, you can press the push-button to see the number of LEDs that light up. Each LED represents 20% charge. Battery Low Signals and Actions The battery icon changes appearance to display the current state of the battery.

  • Page 36: Replacing The Battery Pack

    Replacing the Battery Pack CAUTION: There is danger of explosion if the battery is incorrectly replaced.  Replace the battery only with the Tablet PC manufacturer’s battery packs. Discard used batteries according to the dealer’s instructions. Do not attempt to disassemble the battery pack. ...
  • Page 37 3. Fit another battery pack into place. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle ( ) and then press down the other side ( ). The battery release   latch should automatically engage.

  • Page 38: Hot Swapping The Battery Pack (Optional)

    Hot Swapping the Battery Pack (Optional) You can hot swap the battery pack if your model has the bridge battery. “Hot swapping” means you can safely replace the battery pack without shutting down while your Tablet PC is running on battery power. Hints and Reminders See “Replacing the Battery Pack”...
  • Page 39 About the Bridge Battery For models having the bridge battery: The bridge battery is not user-replaceable and is invisible to the operating  system. It never functions as the power source as long as the battery pack is installed. The bridge battery is charged by external AC power if the AC adapter is ...

  • Page 40: Power-Saving Tips

    Power-Saving Tips Aside from enabling your Tablet PC’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management.  Decrease the LCD brightness to the lowest comfortable level. ...

  • Page 41: Using Options And Peripherals

    Chapter 4 Using Options and Peripherals This chapter describes the use of optional modules and the connection of peripherals.

  • Page 42: Using The Fingerprint Scanner (Optional)

    Using the Fingerprint Scanner (Optional) CAUTION: For optimal performance, both the scanning surface and the finger  should be clean and dry. Clean the scanning surface when needed. You can use adhesive tape to remove dirt and oil from the scanner surface. It is not recommended that you use the fingerprint scanner in a below- ...

  • Page 43: Fingerprint Login

    Top View Side View Scanner Core After placing your finger on the scanner, lift it up and place it down again. You should slightly move your finger between each reading. Repeat this action several times (normally between 12 and 16 times) until the fingerprint is enrolled.

  • Page 44: Using The Barcode Scanner (Optional)

    Using the Barcode Scanner (Optional) NOTE: For enhanced applications and customization of the module, you can  use the Barcode Manager program. (For detailed information on the program, see the program’s online help.) The maximum operating temperature for the barcode scanner is 50 °C ...

  • Page 45: Notes

    (Traffic and Criminal Software) trigger button. The TraCS feature is available for customized orders only. If you have already purchased a standard model and require the TraCS feature, please contact Getac technical support for the purpose. Pulse repetition rate: 57.67 Hz ...

  • Page 46: Connecting Peripheral Devices

    Connecting Peripheral Devices Connecting a Display Monitor Your Tablet PC supports DisplayPort interface (through Thunderbolt). DisplayPort (through Thunderbolt) Select models have an HDMI connector. To switch the display output, use Windows Control Panel or OSD Control Panel. Connecting a USB Device NOTE: USB 3.2/3.1/3.0 port is backward compatible with USB 2.0 port.

  • Page 47: Connecting A Thunderbolt™ Device

    Select models have a USB 3.2 Gen 1 port. Connecting a Thunderbolt™ Device Your Tablet PC has a Thunderbolt 4 port. This port features: USB Type-C (or simply USB-C) connector format  Up to 40 Gbps data transfer speed  DisplayPort ...

  • Page 48: Connecting A Serial Device (Optional)

    Connecting a Serial Device (Optional) Select models have a RS-232 serial port for connecting a serial device such as a serial mouse or serial communication device. Connecting an Audio Device The combo connector is the “4-pole TRRS 3.5mm” type so you can connect a compatible headset microphone.

  • Page 49: Using Various Card Readers

    Using Various Card Readers Using MicroSD Cards (Optional) If your model has the microSD card reader, you can use microSD cards for removable storage media. To insert a microSD card: 1. Locate the storage card reader and open the protective cover. 2.

  • Page 50: Using Smart Cards (Optional)

    Using Smart Cards (Optional) Select models have a smart card reader. With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader. To insert a smart card: 1.

  • Page 51: Using The Rfid Reader (Optional)

    RFID antenna is located. RFID antenna NOTE: When not using an RFID card, do not leave it within or near the antenna  area. For enhanced applications and customization of the module, contact  your authorized Getac dealer.

  • Page 52: Using Bios Setup

    Chapter 5 Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand.

  • Page 53: When And How To Use

    When and How to Use NOTE: The actual setting items on your model may differ from those described  in this chapter. The availability of some setting items depends on the configuration of  your Tablet PC. You need to run BIOS Setup Utility when: You see an error message on the screen requesting you to run BIOS ...

  • Page 54: Menu Descriptions

    Menu Descriptions Information Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The “Asset Tag” information appears when you have entered the asset number for this computer using the asset management program. The program is provided in the Asset tag folder of the Driver disc.
  • Page 55 some pre-boot operations. If disabled, tapping the screen during startup has no effect to the system’s booting process. MAC Address Pass Through allows the system specific MAC address to  pass through a connected dock, meaning the dock specific MAC address will be overridden by the system specific MAC address.

  • Page 56: Security Menu

    Windows RE launches Windows Recovery Environment. Windows RE  (Windows Recovery Environment) is a recovery environment that provides recovery, repair, and troubleshooting tools in Windows. Security Menu The Security menu contains the security settings, which safeguard your system against unauthorized use. NOTE: You can set the user password only when the supervisor password has ...

  • Page 57: Boot Menu

    Set PCIe SSD 0 User Password sets the password for locking the SSD.  After setting a password, the SSD can only be unlocked by the password no matter where it is installed. Security Freeze Lock enables or disables the “Security Freeze Lock” ...

  • Page 58: Exit Menu

    Exit Menu The Exit menu displays ways of exiting BIOS Setup Utility. After finishing with your settings, you must save and exit so that the changes can take effect. Exit Saving Changes saves the changes you have made and exits BIOS ...

  • Page 59: Using Getac Software

    Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs. NOTE: The screenshots and other presentations shown in this document are for reference only. They may differ from the actual screens and presentations...

  • Page 60: Osd Control Panel

    OSD Control Panel The OSD (On Screen Display) Control Panel provides a user-friendly interface for you to quickly activate or operate certain functions on your Tablet PC with a simple click of the screen. To open the OSD Control Panel, start the program named OSDC. The following screen appears.

  • Page 61: G-Manager

    G-Manager G-Manager allows you to view, manage, and configure several system functions and feature. At the left side of the G-Manager screen are the menu items. Select an item to open its menu. For detailed information, see the program’s online help. Select About  Help.

  • Page 62: G-Camera

    G-Camera G-Camera is a geo-tagging camera application. Geographical information can be embedded into JPEG files as EXIF 2.2 metadata. NOTE: G-Camera uses the standard location service of Windows. To start the G-Camera application, select Start  G-Camera. In the middle is the preview window with status display. At the two sides are various buttons.

  • Page 63: Care And Maintenance

    Chapter 7 Care and Maintenance Taking good care of your Tablet PC will ensure a trouble-free operation and reduce the risk of damage to your Tablet PC. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.

  • Page 64: Protecting The Tablet Pc

    Protecting the Tablet PC To safeguard the integrity of your Tablet PC data as well as the Tablet PC itself, you can protect the Tablet PC in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files.

  • Page 65: Taking Care Of The Tablet Pc

    Taking Care of the Tablet PC Location Guidelines For optimal performance, use the Tablet PC where the recommended  temperature is between -15 °C (5 °F) and 55 °C (131 °F). (Actual operating temperature depends on product specifications.) Avoid placing the Tablet PC in a location subject to high humidity, extreme ...

  • Page 66: Cleaning Guidelines

    limiting the amount of static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight ...

  • Page 67: Touchscreen Guidelines

    It is recommended that you do not charge the battery pack more than  once a day. It is recommended that you charge the battery pack with the Tablet PC’s  power off. To maintain the battery pack’s operating efficiency, store it in a cool ...
  • Page 68 using a soft cloth may cause damage to the special protective coating on the touchscreen surface. Turn off the Tablet PC power when cleaning the display. Cleaning the  display with the power on may cause improper operation. Do not use excessive force on the display. Avoid placing objects on top ...

  • Page 69: When Traveling

    When Traveling Before traveling with your Tablet PC, make a backup of your hard disk  data into flash disks or other storage devices. As an added precaution, bring along an extra copy of your important data. Make sure that the battery pack is fully charged. ...

  • Page 70: Chapter 8 Troubleshooting

    Chapter 8 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.

  • Page 71: Preliminary Checklist

    Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the Tablet PC is causing the problem.  Make sure that you turn on all peripheral devices before turning on the ...

  • Page 72: Solving Common Problems

    Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected.  Make sure that the battery is not too hot or cold. Allow time for the ...

  • Page 73: Display Problems

    Make sure that both devices are compatible.  Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of  power management. Press any key to see if the screen comes back. The brightness level might be too low.

  • Page 74: Fingerprint Scanner Problems

    Fingerprint Scanner Problems The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.” When enrolling a fingerprint, make sure you move your finger slightly  between each reading. Not moving or moving too much can both result in fingerprint reading failures.

  • Page 75: Software Problems

    The Tablet PC does not enter Sleep or Hibernation mode immediately. If the Tablet PC is performing an operation, it normally waits for the  operation to finish. The Tablet PC does not resume from Sleep or Hibernation mode. The Tablet PC automatically enters Sleep or Hibernation mode when the ...

  • Page 76: Startup Problems

    Startup Problems When you turn on the Tablet PC, it does not respond and the Power Indicator does not light green. If you are using an external AC power, make sure that the AC adapter is  correctly and securely connected. If so, make sure that the electrical outlet works properly.

  • Page 77: Other Problems

    Make sure that the SSID setting is the same for every WLAN device in  the network. Your Tablet PC is not recognizing changes. Restart the Tablet PC.  Make sure that the IP address or subnet mask setting is correct. ...
  • Page 78 RTC (Real-Time Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery. GPS signals drop when they are not supposed to. If your Tablet PC is connected to the docking station which has one or ...

  • Page 79: Resetting The Tablet Pc

    Resetting the Tablet PC You may have to reset (reboot) your Tablet PC on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the “restart” function of the operating system, reset the Tablet PC.

  • Page 80: System Recovery

    System Recovery Using Windows RE Windows has a recovery environment (Windows RE) that provides recovery, repair, and troubleshooting tools. The tools are referred to as Advanced Startup Options. You can access these options by selecting Start  Settings  Update & security  Recovery (for Windows 10) or Start  Settings  System ...

  • Page 81: Using Recovery Partition

    Using Recovery Partition When necessary, you can restore your Windows system to the factory default state by using the “recovery partition” feature. Recovery partition is a portion of your hard disk drive that is set aside by the manufacturer to hold the original image of your system.

  • Page 82: Using The Driver Disc (Optional)

    Using the Driver Disc (Optional) NOTE: You can download the latest drivers and utilities from Getac website http://www.getac.com  Support. The Driver disc contains drivers and utilities required for specific hardware in your Tablet PC. Since your Tablet PC comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc.

  • Page 83: Appendix A Specifications

    Appendix A Specifications NOTE: Specifications are subject to change without any prior notice. Parts Specifications Alder Lake U Platform - Intel® Pentium™ 8505, up to 4.4GHz, 8M cache - Intel® Core™ i5-1235U, up to 4.4GHz, 12M cache - Intel® Core™ i5-1245U, up to 4.4GHz, 12M cache - Intel®...
  • Page 84 Parts Specifications Barcode scanner 1D and 2D (option) LAN (option) Intel® i219-LM Gigabit Network Connection, 10/100/1000 Mbps Ethernet Wireless LAN + Intel® AX211 2x2 802.11 AX + Bluetooth 5.2 combo (vPro) Bluetooth WWAN + GPS 4G LTE + GPS combo (option) Dual SIM: Micro-SIM 3FF and eSIM One of the below depending on your model:...

  • Page 85: Appendix B Regulatory Information

    Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your Tablet PC. NOTE: Marking labels located on the exterior of your Tablet PC indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix.

  • Page 86: Safety Notices

    Safety Notices About the Battery If the battery is mishandled, it may cause fire, smoke or an explosion and the battery’s functionality will be seriously damaged. The safety instructions listed below must be followed. Danger Do not immerse the battery with liquid such as water, sea water or soda. ...
  • Page 87 In case of a leaking battery, keep the battery away from flames and do  not touch it. Pack the battery tightly during transport.  Caution Do not use the battery where static electricity (more than 100V) exists  that might damage the protection circuit of the battery. When children are using the system, parents or adults must ensure that ...

  • Page 88: About The Ac Adapter

    DEUTSCH VORSICHT: Explosionsgefahr bei unsachgemäßem Austausch der Batterie. Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleich- wertigen Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers. FRENCH ATTENTION: II y a danger d’explosion s’il y a remplacement incorrect de la batterie.

  • Page 89: Heat Related Concerns

    Heat Related Concerns Your device may become very warm during normal use. It complies with the user-accessible surface temperature limits defined by the International Standards for Safety. Still, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. To reduce potential heat- related concerns, follow these guidelines: Keep your device and its AC adapter in a well-ventilated area when in ...

  • Page 90: North America

    North America Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 91 Replace the battery with battery model BP3S2P2100S-01 or BP3S3P3450P-  03, manufactured by Getac Technology Corporation only. Use of another battery may present a risk of fire or explosion.
  • Page 92 California Proposition 65 For California USA: Proposition 65, a California law, requires warnings to be provided to California consumers when they might be exposed to chemical(s) identified by Proposition 65 as causing cancer and birth defects or other reproductive harm. Almost all electronic products contain 1 or more of the chemicals listed under Proposition 65.

  • Page 93: Canada

    Canada Canadian ICES-003 CAN ICES-3(B)/NMB-3(B) This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

  • Page 94: User Notification Of Take-Back Service

     If you have a Getac computer that needs to go to a recycling house, Getac can help you. Just contact us at (866) 394 – 3822 or by email at GUSA.RecycleProgram@getac.com to obtain a prepaid shipping label at no charge to you, pack up your equipment in a box of your choice and send it off.

  • Page 95: Europe Marking And Compliance Notices

    Europe Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 2014/53/EU. Danish Dette produkt er i overensstemmelse med det europæiske direktiv 2014/53/EU. Dutch Dit product is in navolging van de bepalingen van Europees Directief 2014/53/EU.
  • Page 96 Swedish Denna produkt har tillverkats i enlighet med EG-direktiv 2014/53/EU. Notices Max power: WLAN 2.4G: 19.69 dBm WLAN 5G: 21.82 dBm Bluetooth: 10.51 dBm WWAN: 23.69 dBm RFID (13.56): -23.80 dBuA/10m The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.

  • Page 97: Restriction Of Hazardous Substances (Rohs) Directive

    Restriction of Hazardous Substances (RoHS) Directive EU RoHS Getac products meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment. For more information about RoHS, go to: https://www.getac.com/us/environment/ Company name Getac Technology GmbH.

  • Page 98: About Ux10-Ex

    The battery shall never be changed, charged or removed in hazardous areas.  The device shall never be used next to strong charge generating processes.  Use only replaceable battery pack (Getac - BP3S2P2100S-01 or  BP3S3P3450P-03). Protective Covers Most screws and guiding pins on the exterior of UX10-Ex are protected ...

  • Page 99: Use Of Accessories

    The bottom I/O cover shall never be removed, meaning UX10-Ex is not to  be connected to any docking station. Bottom I/O cover Use of Accessories UX10-Ex can be used with the following accessories provided by Getac: Shoulder strap  Hand strap ...

  • Page 100: Energy Star

    ® Please reference ENERGY STAR related information from http://www.energystar.gov. As an ENERGY STAR ® Partner, Getac Technology Corporation has determined that this product meets the ENERGY STAR ® guidelines for energy efficiency. All Getac products with ENERGY STAR ® logo comply with the ENERGY STAR ®...
  • Page 101 Getac authorized service centers. The battery pack is user-replaceable. Replacement instructions can be found in “Replacing the Battery Pack” in Chapter 3. The bridge battery and button cell must be replaced by Getac authorized service centers. Visit the website at http://us.getac.com/support/support-select.html authorized service center information.
  • Page 102 Manufacture Date and Labels The manufacture date is identified by the second and third digits of the product’s serial number. Example: Year Month Code Year Code Month 2021 Jan. 2022 Feb. 2023 Mar. 2024 Apr. 2025 2026 Jun. 2027 Jul. 2028 Aug.

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