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Troubleshooting
Equipment is not turning on:
For the Receiver:
• Make sure the power adapter is securely connected to the receiver and to your outlet or power strip.
• Check that the outlet or power strip is getting power, try plugging another device into the outlet.
• Ensure your power adapter is the original adapter or that its output rating fits within the range specified in the
previous section.
For the Transmitters:
• Make sure you have new, good quality batteries, and that they are installed in the correct orientation.
Transmitter is not connecting to the receiver or is cutting out during use:
• Check to see if the frequency on the transmitter matches one of the channels on your receiver.
• Make sure the transmitter indicates good battery life remaining.
• Try scanning for a new open frequency on the receiver, and resyncing the transmitter.
• Make sure the antenna are securely connected to the back on the receiver and pointed upward.
• Ensure you are within range of the receiver and have clear line of sight between the transmitter and the receiver's
antenna.
Transmitter is connected but I hear no audio:
• Make sure the transmitter is not muted, will read MUTE on the display if it is.
• Check the volume setting on the receiver channel. For the bodypack also check the volume knob.
• Speak into the mic and see if the AF meter on the receiver shows signal.
• Ensure the receiver is properly connected to your sound system, either through one of the MIX OUT connections
or the corresponding individual CH-# output.
• Plug a wired microphone into your sound system to see if you are getting audio.
For the best sound reception:
• Make sure the transmitters have good battery life, if the indicator is low try new batteries to compare.
• Make sure the volume is turned up on the receiver, and on your sound system.
• When speaking into the microphone, make sure the mic pickup is within 1-2 inches of your mouth.
• For the handheld and conference mic, you want to be speaking into the top of the microphone as if you are
speaking down the tube.
• For the headset mic, move the boom arm so the pickup is directly in front of your mouth, and rotate the boom arm
so the pickup is pointing towards it. Remove the windscreen to see the pickup orientation.
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