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Summary of Contents for Drive DeVilbiss Healthcare HW009
- Page 1 HW009 Dual Wheel Auto Fold Scooter Instructions for use...
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Page 3: Table Of Contents
CONTENTS 1. INTRODUCTION 2. CONTACT INFORMATION 3. PRODUCT DESCRIPTION 3.1 Environment 3.2 Intended User Group 3.3 Intended Use 3.4 Indications 3.5 Product Overview 4. SAFETY 4.1 Warnings & Cautions 4.2 Risk Assessment 4.3 Contraindications 4.4 Scooter Loading 4.5 Training 4.6 General Warnings 5. -
Page 4: Introduction
Keep this manual with the scooter, or in a safe place. Contact Drive DeVilbiss Healthcare Ltd. or check our website for the latest version of this document. Users with visual, reading or cognitive disabilities should seek advice from a professional care provider for an appropriate format. -
Page 5: Product Description
3.2 Intended User Group The HW009 Auto Fold Scooter is intended for a single user of weight up to 115 kg (18 st). The intended user group for this device is any mobility restricted individual that requires assistance with transport. -
Page 6: Product Overview
3.5 Product Overview This product has been designed to provide a comfortable and secure solution for users who have difficulty walking long distances and are capable of operating a compact mobility scooter. The product is a class A scooter (under EN 12184:2014), class I medical device and class 2 invalid carriage (under The Use of Invalid Carriages on Highways Regulations 1988). -
Page 7: Safety
4. SAFETY 4.1 Warnings & Cautions Warnings in this user manual highlight potential hazards that if disregarded could lead to injury or death. Warning Cautions in this user manual highlight potential hazards that if disregarded could lead to equipment damage or failure. Caution 4.2 Risk Assessment Before using the scooter, a risk assessment must be performed by a... -
Page 8: Scooter Loading
Maximum user weight is the sum of the user mass and the mass of ancillary attachments or accessories. Exceeding the maximum weight capacity will void your warranty. Drive DeVilbiss Healthcare Ltd. will not be held responsible for injury and / or damages resulting from failure to observe weight capacities. - Page 9 Misused electrical equipment can be hazardous. • Only Drive DeVilbiss Healthcare approved parts, specified for the HW009 scooter, should be used. Accessories that have not been approved or designed for use with the scooter are not to be used – a hazard could be introduced due to product combination incompatibility.
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Page 10: Transport & Storage
If your scooter is stored for a prolonged period, flat spots may develop in the wheels, causing an uneven sensation when driving. This should work itself out over time. Drive DeVilbiss Healthcare Ltd. suggests placing a sturdy platform under the frame to lift the wheels off the ground, and take weight off the wheels during storage. - Page 11 • Improper storage of your scooter may result in permanent damage to the frame and electronics. • Do not sit on the scooter while in a moving vehicle. • To prevent the risk of cross infection, prior to removal, transport or storage, ensure the scooter has been cleaned and disinfected in line with section 10 of these instructions for use.
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Page 12: Symbol Definition
6. SYMBOL DEFINITION The following symbols are found on this scooter: Symbol Description Warning Beware of potential hazard Caution Beware of potential product damage Refer to instructions for use - Recommended Failure to read the instructions for use could introduce a hazard Refer to instructions for use - Mandatory Failure to read the instructions for use could introduce a hazard Medical Device... - Page 13 Symbol Description Serial number Product code Importer code Quantity UK Responsible person Authorised EU Representative Manufacturer Date of manufacture Importer Distributor W.E.E.E Label - Found on individual parts of electrical system (Waste Electrical and Electronic Equipment) Refer to section 13) Keep away from rain Beware of trapping points This device must not be used as a seat in a motor vehicle.
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Page 14: Parts Identification
7. PARTS IDENTIFICATION... -
Page 15: Charging & Preparing For Use
Prepare the scooter indoors before exposing in wet conditions – risk of electric shock. • Only competent persons are to prepare the scooter for use. If in doubt, contact Drive DeVilbiss Healthcare Ltd. or your Warning local distributor. • Ensure a risk assessment in line with local health and safety policy is undertaken to ensure that staff are not put at risk when performing assembly activities. - Page 16 With regular use, Drive DeVilbiss Healthcare Ltd. recommends charging the battery after every trip and prior to using the scooter. If you do not frequently use the scooter, fully charge the batteries every two weeks to prevent battery failure.
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Page 17: Folding & Unfolding
8.2 Folding & Unfolding Prior to using your scooter, familiarise yourself with the automatic folding and unfolding feature through either the keyless remote or buttons integrated on the rear of the scooter. • Some components of your scooter are heavy, and you may need assistance to lift or carry. -
Page 18: Transferring Users
TO UNFOLD THE SCOOTER: Switch the scooter on and off with the key. Ensure the scooter is switched off and the rear wheels are on the ground. 2. To unfold the scooter press and release the GREEN button on the rear right-hand-side of the scooter (pictured), or the GREEN button on the remote fob. -
Page 19: Handlebar Height Adjustment
Damaged or worn upholstery increases the risk of fire hazard, and should be replaced immediately. Warning Drive DeVilbiss Healthcare cannot be held responsible for any injury or incident which relates to the use of any product combinations not approved by Drive DeVilbiss Healthcare Ltd. -
Page 20: Operation Of The Scooter
9. OPERATION OF THE SCOOTER 9.1 Operational Limits Ambient temperature: -10°C to +45°C In extremely cold conditions your batteries may freeze depending on the battery charge, usage, and composition of the batteries. In extremely hot conditions your scooter may operate at a lower speed. This is due to the safety mechanism built into the unit to prevent damage to the gearbox and other electronic functions when operating too hot. - Page 21 Key Ignition. The key ignition acts as the power switch for the scooter. To switch the power on, turn the key clockwise and battery gauge should illuminate. To switch the power off, turn the key anti-clockwise, after which the battery gauge should switch off and the key can be removed. Do not turn the ignition off whilst driving as this will lead to an emergency stop and possible risk of damage or injury.
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Page 22: Battery Gauge
9.3 Battery Gauge The battery gauge on the tiller console lights LEDs to show remaining power: Green (3 or 4 LEDs lit) — 40–100% capacity Yellow (2 LEDs lit) — draining charge (10–30%) Red (1 LED lit) — immediate recharge is necessary. -
Page 23: Driving & Braking
9.4 Driving & Braking You must exercise awareness, caution, care, and common sense when operating your scooter. Always keep in mind your own limitations and substance use. Users may encounter difficult manoeuvring situations such as narrow doorways, travelling up and down ramps, cornering, and travelling on uneven terrain. - Page 24 To move forward, squeeze the right hand side of the wigwag paddle with your hand towards you whilst holding the handle bars. Squeeze the left hand side of the wigwag paddle towards you and the scooter will move backwards. Your scooter is equipped with two types of brake systems: •...
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Page 25: Steps, Kerbs & Fixed Obstacles
9.5 Steps, Kerbs & Fixed Obstacles Use extreme caution when operating your scooter near kerbs, porches, stairs, escalators, drop-offs, unprotected ledges, and raised areas. Approach slowly, and make sure the front of the scooter is perpendicular to the obstacles. To manoeuvre up a fixed obstacle – Increase the forward speed until the scooter has cleared the obstacle, and then you may reduce the speed or return the throttle to neutral. -
Page 26: Inclines
9.6 Inclines Use caution when approaching inclines or declines; if necessary lower the speed before travelling on a slope. When travelling up an incline, try to keep the scooter moving forward. If you must come to a stop, use caution and slowly accelerate the scooter forward. When travelling down an incline, lower the speed on your scooter to the slowest setting, and proceed cautiously. -
Page 27: Outdoor Operation & Inclement Weather Precautions
9.7 Outdoor Operation & Inclement Weather Precautions While your scooter is purposed for indoor use to assist you in daily living activities; Drive DeVilbiss Healthcare Ltd. understand there are times you need to operate the scooter outdoors, so has designed it to perform superbly on level outdoor surfaces. -
Page 28: Cleaning
10. CLEANING • Always disconnect the scooter from the mains supply prior to cleaning. Cover the connection ports to protect them from ingress. • PPE must be worn during manual decontamination to prevent the risk of infection. • Regular cleaning and disinfection of the scooter and relevant parts will help to prevent the risk of cross-infection. -
Page 29: Maintenance & Servicing
Never attempt to deconstruct the enclosures, re-wire any components or replace internal battery components. Modification of the scooter is not allowed without the permission of Drive DeVilbiss Healthcare Ltd. and electrical system components are only to be replaced by authorised service personnel. -
Page 30: Battery Care & Maintenance
DeVilbiss Healthcare Ltd. or your local distributor. Refer to the service manual for cable routing diagrams, parts codes/lists, maintenance instructions etc. Copies are available from Drive DeVilbiss Healthcare Ltd. (see section 2). 11.2 Battery Care & Maintenance To ensure maximum life from your batteries, and continued use of your scooter please follow these charging guidelines based on your usage: •... -
Page 31: Fault Finding
11.3 Fault Finding Listed below are flashing modes for the battery indicator. The number of flashes indicate a set of electrical faults that may occur within the service life of the scooter. If a fault does occur, please try the following suggestions, as these may help in diagnosing or resolving the fault. -
Page 32: Disposal Of Parts
For further information about disposal, contact your local waste agency, recycling centre, or provider. If in doubt, contact Drive DeVilbiss Healthcare Ltd. (see section 2). The scooter and any associated parts are to be decontaminated before disposal to avoid the risk of cross-contamination. -
Page 33: Electromagnetic Compatibility (Emc)
Your scooter, with no modifications, has an immunity level of 20 V/m. For specific emissions and immunity information relating to the scooter, contact Drive DeVilbiss Healthcare Ltd. or your local distributor. Report EMI incidents to Drive DeVilbiss Healthcare Ltd. -
Page 34: Specification
14. SPECIFICATION 14.1 Scooter Data Product name: Dual Wheel Auto Fold Scooter Models: HW009COP, HW009PUR, HW009RD Product codes: S21-COP — Copper S21-PUR — Purple S21-RD — Red Top Speed* 4 mph (6 kph) Maximum Range* 8.2 miles (13.2 km) Rated slope 6º... -
Page 35: Electrical Data
5 years*** ** Always ensure the scooter is brought to room temperature before plugging in or operating – Drive DeVilbiss Healthcare Ltd. recommends the scooter is left for at least two hours to cool / warm from storage temperatures. *** The service life of the scooter and its components are dependent on it being serviced and maintained in accordance with section 11 of these instructions. -
Page 36: Warranty
Proof of purchase must be presented with any claim. Except as provided herein, this warranty will not apply to any Drive DeVilbiss Healthcare Ltd. products that have been (a) damaged by lightning, water, or power surges, (b) neglected, altered, abused, or used for a purpose other than the purpose for which they were designed, (c) repaired by you or any other party without Drive DeVilbiss Healthcare Ltd. -
Page 37: Notes
16. NOTES... -
Page 38: Quick Start Guide
17. QUICK START GUIDE 1. Unpack the scooter and position on the 4. Push the cables in the small void behind the battery. Install the battery cover over the ground, as shown below battery compartment (as shown below) 2. The battery is already in position but requires connecting. -
Page 39: Maintenance Record Chart
18. MAINTENANCE RECORD CHART Inspect your scooter routinely for service issue or wearable items. Inspection DAILY WEEKLY MONTHLY The throttle is not bent when in neutral or rest position Electrical harnesses are not frayed or have exposed wires Check for flat spots on tyres Seat and front riggings for loose hardware or damage Batteries are free from corrosion... - Page 40 Heartway Medical Products Co., Ltd. 18 Jingke Central 1st Road, Nantun District, Taichung City, 40852, Taiwan Drive DeVilbiss Healthcare Ltd provide these instructions for use and product markings. NB. IMAGES CONTAINED IN THIS DOCUMENT ARE FOR ILLUSTRATION AND PARTS IDENTIFICATION PURPOSES ONLY, AND MAY NOT REFLECT FINAL PRODUCT OUTLOOK APPEARANCE.
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Questions and answers
I bought a hw009 before we could use it the battery has run right down. Can I unfold the scooter manually to get to the battery
No, the Drive DeVilbiss Healthcare HW009 scooter is unfolded by pressing and releasing the GREEN button on the rear right-hand side or on the remote fob. There is no mention of manual unfolding for battery access.
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How do I get.my.battery out.of.my.scooter.is folded and battery.is flat
Were is the freewheel lever located