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Troubleshooting
Symptom, Cause/Solution
Not embroidering
Needle is turned, bent or the point is dull.
Bobbin is set incorrectly.
Upper threading is incorrect.
• Make sure that the thread is passed into the
thread take-up lever.
a Thread take-up lever
High-pitched sound while embroidering
Pieces of thread are caught in the race.
Upper threading is incorrect.
A bobbin designed specifically for this machine is
not used.
There are needle holes or friction scratches in the
bobbin case.
The needle contacts the needle plate.
The needle clamp screw is loose.
Needle is turned, bent or the point is dull.
The handwheel does not turn smoothly.
Thread is tangled in the bobbin case.
After embroidering
Symptom, Cause/Solution
Thread tension is incorrect.
Upper threading is incorrect.
• Make sure that the presser foot is lifted during
threading procedure shown below.
1
4
5
3
Thread tension is set incorrectly.
Bobbin thread is incorrectly wound.
Bobbin is set incorrectly.
36
Reference
32
18
24
31
24
18
*
32
32
-
Reference
24
2
29
18
18
Symptom, Cause/Solution
A bobbin designed specifically for this machine is
not used.
Embroidery bobbin thread intended for use with
this machine is not being used.
Using improper needle or thread for the selected
fabric.
Needle is turned, bent or the point is dull.
Embroidery pattern does not embroider correctly.
Thread is twisted.
Thread tension is set incorrectly.
Fabric was not inserted into the frame correctly
(fabric was loose, etc.).
Stabilizing material was not attached.
• Always use stabilizing material, especially with
stretch fabrics, lightweight fabrics, fabrics with a
coarse weave, or fabrics that often cause
pattern shrinkage. See your authorized Brother
dealer for the proper stabilizer.
Stabilizer is incorrectly attached, for example, it is
smaller than the embroidery frame.
Fabric coming out of the embroidery frame is
causing problems.
• Stretch the fabric on the frame once again so
that the fabric coming out of the embroidery
frame does not cause problems, rotate the
pattern and embroider.
There was an object placed near the machine, and
the embroidery carriage or embroidery frame hit
the object during embroidering.
• Before embroidering, use "Trial run" to check
that the frame moves without catching.
Fabric is snagged or caught on something.
• Stop the machine and place the fabric so that it
does not get caught or snagged.
• Before embroidering, use "Trial run" to check
that the frame moves without catching.
The embroidery carriage was moved while the
embroidery frame was being removed or attached
during embroidery.
• If the embroidery carriage is moved during the
process, the pattern may be misaligned. Be
careful when removing or attaching the
embroidery frame.
A heavy fabric is being embroidered, and the fabric
is hanging off the table.
• If embroidery is done with the fabric hanging off
the table, the embroidery unit movement will be
impaired. Support the fabric while embroidering.
Embroidery pattern does not embroider in a particular position.
Fabric is not positioned with the proper position in
the embroidery frame.
• Use the [Camera scan] function.
Loops appear on the surface of the fabric when embroidering.
Thread tension is set incorrectly.
Embroidery bobbin thread intended for use with
this machine is not being used.
Reference
18
18
32
32
-
29
15
15
15
16, 22
22
22
22
26
16
29
18
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