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Wand Problems
WaND PRoBLEMS
Low Signal Strength
Problem
Possible
Causes
What to
Do
44
The wand signal strength is very low, absent or the signal is inconsistent.
•
The wand may be loosely connected, disconnected from the tablet or plugged
into the wrong port.
•
The wand is not positioned properly over the neurostimulator.
•
The cupped side of the wand is not facing the neurostimulator.
•
There is a lot of interference from another nearby electronic device.
•
Make sure the wand is properly connected to the tablet and you have
positioned the cupped side of the wand directly over the neurostimulator.
•
Follow the steps to
observe the signal level and quality bars. Refer to
and Quality on page
hold the wand closer to the neurostimulator to see if signal quality improves.
If the signal quality is low, a nearby electronic device (e.g., another computer,
television, microwave, etc.) may be causing interference. Try unplugging the
tablet from the electrical outlet, if it is plugged in. Make sure the battery is
charged before doing so. If this does not solve the problem, try moving the
remote monitor to another location away from other electronic devices, and
then try again to get data and observe the wand signal.
•
If your wand signal continues to be a problem, contact NeuroPace Customer
Support for assistance.
Get Data from Your Neurostimulator on page 27
32. If the signal level is low or bouncing up and down,
and
Understanding Signal Level
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