Riello Vokera VISION PLUS 20 S User Instructions page 53

d. To de-scaling or other work required as a result of hard water scale deposits or from damage caused by
aggressive water or sludge resulting from corrosion. Indications that such work may be required include a noisy
boiler, cold spots on radiators, sludge in pipes and poor circulation of the central heating system.
e. If the claim/contact procedure set out in section 6 is not adhered to.
f. To any other costs or expenses caused by or arising as a result of the breakdown of a Vokèra Boiler.
g. To any costs incurred during delays in fixing reported faults.
9. We reserve the right to a charge a callout fee where:
a. There is no completed "Benchmark" commissioning sheet or equivalent control document present.
b. There is incomplete or no service record(s) for each and every year the boiler has been installed.
c. A fault cannot be found.
d. The breakdown or fault has been caused by an event, which is excluded from the warranty – see section 8.
e. Failure to cancel an agreed appointment prior to our engineers visit.
f. The boiler is outside the period of warranty or the conditions of the warranty have not been met.
10. If we fit replacement parts or replace a boiler it will not extend the period of the warranty. All replaced parts or
boilers will become the property of Vokèra Ltd.
11. The warranty applies only where a Vokèra boiler has been installed in a domestic dwelling in the United Kingdom,
Northern Ireland or Republic of Ireland, to provide heat and/or hot water to the central heating system.
12. Vokèra Ltd warranty is offered in addition to the rights provided to a consumer by law. Details of these rights
can be obtained from a Trading Standards Authority or a Citizen Advice Bureaux.
Your Personal Details
Vokèra takes care of your personal details in order to protect your privacy. Below we detail how we use any data
you provide us with and how we manage that data to protect it.
Personal data is collected by us confidentially and in accordance with data protection law regulations. Vokèra is
registered as a data controller with the Information Commissioner's Office.
Your personal data is only stored if you volunteer to provide it, for example, to request information, submit a service
visit, or to register a product for purposes of warranties and surveys etc. Vokèra will only use your personal data
to satisfy the request you have made, and will not disclose information to third parties without your prior consent.
Any personal data stored by Vokèra is protected to ensure unauthorised persons cannot access or disclose the
data. Vokèra uses security measures to protect the data we collect, in order to prevent manipulation, loss and
destruction. No user information provided is stored anywhere on the internet that can be accessed by the public.
Vokèra may like to inform you of products and services that you could be interested in, and request your opinion
of our services. Participation is voluntary and you can request not to receive such communications at any time or
request your details to be updated by emailing: marketing@vokera.co.uk.
Contact Us:- Customer Care Centre
Tel: 01274 866100 (UK), 056 7755057 (ROI)
UK:
Vokèra Ltd, Customer Care, Stubs Beck Lane, West 26 Business Park, Whitehall Road, Cleckheaton, BD19 4TT
ROI:
Vokèra Ltd, Customer Care, West Court, Callen, Co Kilkenny, Ireland , R95 PW40
Email: service@vokera.co.uk (UK), eire-service@vokera.co.uk (ROI)
Guarantor – Vokèra Ltd, Borderlake House, Unit 7 Riverside Ind Est, London Colney, Herts AL2 1HG
53