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en Troubleshooting
Fault
The programme does
not start.
The door cannot
be opened.
The water is not drain-
ing.
46
Cause and troubleshooting
Door is not closed.
Close the door.
▶
Childproof lock is activated.
Deactivate childproof lock.
▶
→ "Deactivating the childproof lock", Page 32
is activated.
- Finish in +
Check whether - Finish in +
▶
→ "Buttons", Page 23
Laundry is caught in the door.
Remove any trapped laundry.
▶
The detergent drawer has not been pushed in fully.
Push in the detergent drawer until the symbol goes
▶
out.
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
Switch the appliance on.
3.
If the display appears again after you clean the
4.
pump unit, call customer service.
→ "Customer Service", Page 55
Note: You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→ "Buttons", Page 23
The temperature is too high.
Wait until the temperature has dropped.
▶
Cancel the programme.
▶
→ "Cancelling the programme", Page 31
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 25
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 54
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
is activated.
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