Where To Get Replacement Components; Reporting An Issue; Technical Support Procedures; Returning Merchandise For Service - Supermicro A+ Server AS-1115S-FWTRT User Manual

7.6 Where to Get Replacement Components

If you need replacement parts for your system, to ensure the highest level of professional
service and technical support, purchase exclusively from our Supermicro Authorized
Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.
Click the "Where to Buy" tab.

7.7 Reporting an Issue

Technical Support Procedures

Before contacting Technical Support, please take the following steps. If your system was
purchased through a distributor or reseller, please contact them for troubleshooting services.
They have the best knowledge of your specific system configuration.
1. Please review the
Questions on our website before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website. Note: Not all BIOS can be flashed
depending on the modifications to the boot block code.
3. If you still cannot resolve the problem, include the following information when contacting
us for technical support:
•
System, motherboard, and chassis model numbers and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your system
first boots up)
•
System configuration
An example of a Technical Support form is posted on our website. Distributors: For immediate
assistance, please have your account number ready when contacting our technical support
department by email.

Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a Returned
Merchandise Authorization (RMA) number. When returning to the manufacturer, the RMA
number should be prominently displayed on the outside of the shipping carton, and mailed
prepaid or hand-carried. Shipping and handling charges will be applied for all orders that
must be mailed when service is complete.
For faster service, RMA authorizations may be requested online
support/rma/).
Troubleshooting Procedures
71
Chapter 6: Troubleshooting and Support
in this manual and Frequently Asked
(http://www.supermicro.com/