Troubleshooting - Phonak Sky B User Manual

18. Troubleshooting

Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough
or distorted
Hearing aid plays two beeps
Hearing aid switches on & off
(intermittent)
Light indicator not blinking
If the problem persists, contact you hearing care professional
for assistance
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Causes
Dead battery
Blocked speaker/earpiece
Battery not inserted correctly
Hearing aid switched off
Hearing aid not inserted correctly
Earwax in ear canal
Volume too loud
Low battery
Speaker/earpiece blocked
Volume too low
Hearing has changed
Indication for low battery
Moisture on battery or
hearing aid
Dead battery
Battery not inserted correctly
Light indicator not activated
What to do
Change battery (chapter 1 + 5)
Clean speaker opening/earpiece
Insert battery correctly (chapter 1 + 5)
Switch hearing aid on by completely closing the battery door
(chapter 4)
Insert hearing aid correctly (chapter 6)
Contact your ENT/GP or hearing care professional
Decrease volume if volume control available (chapter 8 + 9)
Change battery (chapter 1 + 5)
Clean speaker opening/earpiece
Turn volume up if volume control available (chapter 8 + 9)
Contact you hearing care professional
Change battery within the next 30 minutes (chapter 1 + 5)
Wipe battery and hearing aid with dry cloth
Change battery (chapter1+5)
Insert battery correctly (chapter 1+5)
Contact your hearing care professional
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