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04 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-1 Unable to load the media properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unable to insert media, or it bends and folds up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If you are using a rolled media, does the edge tend to curl down? . . . . . . . . . . . . . . . .
4-2 Unable to feed the media properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The media move obliquely in the machine during cutting. . . . . . . . . . . . . . . . . . . . . . . . . .
Is the Pinch Roller Unit aligned with the media and set to the appropriate printing
position?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Are the edges of the media cut at a right angle? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The media slip out of the Pinch Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Is the tip of the media placed against the Pinch Rollers on both sides and loaded
straight? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-3 Unable to cut properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The film peels off during cutting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Are the tools set correctly? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Is the blade tip cap of the Auto Blade loose? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Is the blade worn, or is the cutting tip broken? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Is the blade depth too small, or is the force set too low? . . . . . . . . . . . . . . . . . . . . . . . .
Is the cutter blade sticking out too much, or is the force too high? Is the speed
(cutting speed) too fast? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Are the width of characters or figures to be cut too thin or too small? . . . . . . . . . . . .
The start and end of the cutting operation are misaligned . . . . . . . . . . . . . . . . . . . . . . . . .
Is the inside of the Auto Blade dirty? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Is the set media floating or bent? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Is the cutter blade sticking out too much, or is the force too high? . . . . . . . . . . . . . . .
When the media is stuck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Are you loading the media in Silhouette Portrait4 using the cutting mat? . . . . . . . . .
Is the media you are using too thick? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The media is cut too much . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Is the cutter blade sticking out too much, or is the force too high? . . . . . . . . . . . . . . .
4-4 Firmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When in trouble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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