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People I talk to can hear a buzz in
the background.
Desk Phone
The handset lifter is installed but
does not lift the handset.
Mobile
Pairing problems
Why doesn't the base automatically
reconnect with my mobile phone?
Softphone
When I dial from my softphone
application, nothing happens.
Speaking and/or listening volume is
too low or too high.
The sound is distorted or I hear an
echo in the headset.
I can no longer hear any audio
through my PC Speakers.
Move the base further away from your phone. See
Base.
If the base power supply is plugged into a power strip, plug it into
the wall directly.
Be sure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.
Ensure the Bluetooth LED on the base flashes red and blue by
pressing the Bluetooth button for four seconds.
Ensure the Bluetooth mobile phone is in search mode.
When an active Bluetooth connection has been made, the base
Bluetooth LED is solid blue.
Ensure Plantronics Hub software had been installed.
Adjust the "Auto-connect to mobile phone" in Plantronics Hub
Settings > Wireless. Make sure that "Never" is not selected.
Ensure your headset is charged.
Ensure your headset is subscribed to the base. See Subscribing a
Headset.
Ensure that the Plantronics software is installed. To download, visit
plantronics.com/software.
Ensure that you are using a compatible softphone application. For
a list of compatible softphones, visit plantronics.com/software.
If the Plantronics software is not installed and you do not have a
compatible softphone, you must first press the base computer call
button and then use the softphone interface to place/answer/end
calls.
Ensure that the headset is the default sound device by going to
your Sound Control Panel (Windows) or your Sound System
Preferences (Mac).
Restart your computer.
Adjust headset listening volume with volume button.
Adjust listening/speaking volumes in the computer's sound control
panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
Reduce speaking and/or listening volume on the computer using
your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
For Windows XP systems
Position Your
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