Troubleshooting - Sharp AR-BC260 Operation Manual

TROUBLESHOOTING

Check the following troubleshooting list before requesting service as many problems can be fixed by the user. If you
are unable to solve the problem by checking the list, turn off the power switch, unplug the power cord.
Problems related to general use of the machine are described below. For problems related to the copy function, see
page 7-4. For fax, printer, and network scanner problems, see the manuals for those functions. For peripheral device
problems, see the explanation of the device.
If the message "CALL FOR SERVICE. CODE:**-**" appears in the touch panel, turn off the power switch, wait
about 10 seconds, and then turn the power switch back on. If the message still appears after turning the switch
off and on several times, it is likely that a failure has occurred and maintenance would be required. In this event,
stop using the machine, unplug the power cord, and contact your Sharp dealer.
Note : Letters and numbers appear in "**-**" above. When you contact your Sharp dealer, please tell your dealer
what letters and numbers appear.
Problem
Printer plugged in?
Power switch on?
READY indicator off?
Message indicating need to load paper
displayed?
The machine does
Message indicating need to replace the
not operate.
toner cartridge displayed?
Message indicating a paper misfeed
displayed?
A message appears saying that the
power must be turned off and then
turned on.
A message appears saying that this type
Copying/printing is
of paper cannot be used for two-sided
not possible.
copying.
Incorrect display of paper sizes 12" x 18",
Incorrect bypass
11" x 17", 8-1/2" x 14", 8-1/2" x 13",
tray paper size.
8-1/2" x 11"R, A3W, A3, B4 or A4R only.
The number of sheets placed on the bypass
Copying/printing on
tray exceeds the maximum number.
paper from the
bypass tray is
The bypass guide is not adjusted to the
skewed.
size of the loaded paper.
The paper size and paper type have not
been set.
Paper from the
bypass tray The number of sheets placed on the bypass
misfeeds. tray exceeds the maximum number.
The bypass guide is not adjusted to the
size of the loaded paper.
If too many pages collect on the output
Printing stops
tray, the tray full sensor activates and
before the job is
stops printing.
finished.
You have run out of paper.
2-24
Check
Plug the printer into a grounded outlet.
Turn on the power switch.
The printer is warming up. (Warm-up time is
approximately 99 seconds.) Wait until the
READY indicator lights up.
Load paper. (page 2-2)
Replace the toner cartridge.(page 2-15)
Remove misfed paper. (page 2-18)
Turn off the power switch, wait about 10 seconds,
and then turn on the switch again. If the same
message appears after turning the power switch off
and on several times, it is possible that the machine
needs service. In this event, contact your dealer.
Two-sided printing is not possible on special
paper. Use paper that can be used for automatic
two-sided printing. (page 2-10)
When loading sizes 12" x 18", 11" x 17", 8-1/2" x
14", 8-1/2" x 13", 8-1/2" x 11"R, A3W, A3, B4 or
A4R, be sure to open the tray extension.
Do not place more than the maximum number of
sheets.
Adjust the bypass guide to the size of the loaded
paper.
Be sure to set the paper size and paper type
when using special size or special type papers.
(page 2-12)
Do not place more than the maximum number of
sheets.
Adjust the bypass guide to the size of the loaded
paper.
Remove the paper from the output tray.
Load paper. (page 2-2)
Solution or cause