Regency Ei33 Instructions For Use Manual
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Regency Ei33 Instructions For Use Manual

Led electric fire range with thermostatic remote control
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Ei33 Insert
LED Electric Fire Range
with Thermostatic Remote Control
Instructions for Use, Installation & Servicing
For use in the US (United States) and CA (Canada)
IMPORTANT
THE HEATER OUTLET GRILLE BECOMES VERY HOT WHILE IN OPERATION.
DO NOT COVER THE OUTLET GRILLE OR ANY PART OF THE APPLIANCE.
For use with 120V 60Hz electricity supply.
240V supply with hardwire installation only.
Please read these instructions carefully before installation.
Failure to follow them could result in serious injury.
SAVE THESE INSTRUCTIONS: Leave this manual with the appliance, they will be needed when maintenance or servicing is required.
THIS APPLIANCE MUST BE GROUNDED.
920-707a
10.26.23

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Sharon M Way
July 15, 2025

Is the 240v hardwire installation still use a plug in method or is it directly wired to the unit

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Summary of Contents for Regency Ei33

  • Page 1 Ei33 Insert LED Electric Fire Range with Thermostatic Remote Control Instructions for Use, Installation & Servicing For use in the US (United States) and CA (Canada) IMPORTANT THE HEATER OUTLET GRILLE BECOMES VERY HOT WHILE IN OPERATION. DO NOT COVER THE OUTLET GRILLE OR ANY PART OF THE APPLIANCE.

  • Page 2: Table Of Contents

    Full terms and conditions are detailed in the Warranty Statement As such, it must not be disposed of with on the Regency website www.regency-fire.com. In the event of any household waste. conflict of information the wording on the website shall prevail.

  • Page 3: Important Information And Health And Safety

    Owner's Information IMPORTANT INFORMATION AND HEALTH AND SAFETY AVOID FIRE! Regularly inspect all air vents to make sure they WARNING: Improper installation, adjustment, are free from dust, lint, or other blockage. Unplug the unit and alteration, service or maintenance can cause injury clean with a vacuum ONLY.
  • Page 4 Owner's Information This appliance has been approved to the following standards: SAVE THESE INSTRUCTIONS. · ICES-003:Issue 6 - Information Technology Equipment (Including Digital Apparatus) -- Limits and Methods of This device complies with Part 15 of the FCC Rules. Measurement Operation is subject to the following two conditions: ·...
  • Page 5 This is a copy of the label that accompanies each Ei33 Electric Insert. We have printed a copy of the contents here for your review. NOTE: Regency ® units are constantly being improved. Check the label on the unit and if there is a difference, the label on the unit is the correct one.

  • Page 6: Operating Instructions

    Owner's Information OPERATING INSTRUCTIONS WARNING! Do not operate the appliance if it is REMOTE CONTROL damaged or has malfunctioned. If you suspect the appliance is damaged or has malfunctioned call a qualified service engineer to inspect the The remote control should be left on a flat surface in the appliance, and replace any part of the electrical room where the appliance is installed and away from any system if necessary, before reuse.
  • Page 7 Owner's Information FUEL BED COLOUR ADJUSTMENT OPERATING THE APPLIANCE - ADVANCED OPERATION Press to enter the fuel bed light adjustment screen. There are 15 fuel bed colour options, including off. Temperature Sensor Convection There are 5 levels of brightness. Display Power Flame Fuel Bed...
  • Page 8 Owner's Information OPERATING THE APPLIANCE - TROUBLESHOOTING BATTERY The battery power level is indicated at the top right of the remote control screen. Battery Full No action required Ensure that the handset batteries are new and inserted correctly. Battery Half Power Ensure new batteries are available.
  • Page 9 Owner's Information MAINTENANCE ENSURE THE APPLIANCE IS TURNED OFF BEFORE CLEANING. GLASS CLEANING Wipe the glass viewing panel with a damp cloth and buff with a lint free duster. Caution: Do not use abrasive cleaners on the glass panel. Do not spray liquids directly onto any surface of the unit. CLEANING THE FUEL EFFECT Carefully use the glass suction lifters provided to remove the glass by lifting the pins clear of the slots on the front of the appliance.

  • Page 10: Installation

    LOCATING THE Ei33 the heater outlet ducts. Your new Ei33 may be installed virtually anywhere in your home. WARNING! KEEP ALL COMBUSTIBLE MATERIALS AT LEAST However, when choosing a location ensure that the general 1M (3.3 FEET) FROM THE FRONT OF THE ELECTRIC...
  • Page 11 Installer's Information SERVICING REQUIREMENTS DURING SERVICING OF THIS APPLIANCE IT MAY BE NECESSARY TO CUT CABLE TIES IN ORDER TO ACCESS AND REMOVE SOME OF THE PARTS. THESE MUST BE REPLACED WHEN REASSEMBLING THE APPLIANCE. THIS APPLIANCE MUST ONLY BE SERVICED BY A SUITABLY QUALIFIED PERSON. BEFORE UNDERTAKING ANY WORK ON THE APPLIANCE: SWITCH OFF THE APPLIANCE AND ISOLATE THE POWER SUPPLY ENSURING THERE IS NO POWER TO THE APPLIANCE.

  • Page 12: Dimensions

    610 mm 337 mm 327 mm (32-11/16 in) (22-7/8 in) (35-1/16 in) (22-5/8 in) (24 in) (13-1/4 in) (12-7/8 in) Ei33 330 mm 655 mm 20 mm 10.5 mm 6 mm 851 mm 661 mm (13 in) (25-13/16 in) (13/16 in)
  • Page 13 Installer's Information FACEPLATE DIMENSIONS Dimensions Faceplate Width (A) Height (B) Depth (C) Bottom Height (D) 3 Sided Finishing Trim* 35-1/16" (891mm) 24-7/8" (632mm) 1/8" (3mm) 4 Sided Finishing Trim** 35-1/16" (891mm) 25-13/16" (656mm) 1/8" (3mm) 13/16" (20mm) 3 Sided Flush Faceplate 46-1/8"...
  • Page 14 Installer's Information MINIMUM FIREPLACE OPENING SIZES WITH VARYING FACEPLATE OPTIONS Dimensions Faceplate Min Install Width Min Install Min Install Min Rear Width (A) Height (B) Depth (C) Width (D) 3 Sided Finishing Trim* 33-5/8" (854mm) 24-11/16" (627mm) 13-1/4" (337mm) 26-1/4" (667mm) 3 Sided Finishing Trim w/ 34-3/16"...

  • Page 15: Control System Technical Data

    Installer's Information ELECTRICITY SUPPLY A 120V 12.5A 60Hz supply is required. Rated power consumption: Ei33: 1400 Watts Optional (Hardwire only) 240V 2 phase 15A 60Hz supply can be utilized. Rated power consumption: Ei33: 2800 Watts THIS APPLIANCE MUST BE GROUNDED.

  • Page 16: Installation Instructions

    Installer's Information INSTALLATION INSTRUCTIONS MASONRY FIREPLACE WOOD FRAMING NOTE: ALSO SEE MINIMUM FIREPLACE OPENING SIZES WITH VARYING FACEPLATE OPTIONS AS THE OPENING SIZE (A,B,C) WILL VARY DEPENDING ON FACEPLATE USED. SEE PAGE 14 FOR DETAILS. MINIMUM OPENING SIZE 854 mm 627 mm 337 mm Dimensions...
  • Page 17 Installer's Information MANTEL CLEARANCES Combustible mantel clearances from top of finishing trim are shown in the diagram below. 632 mm 235 mm 140 mm 25 mm Dimensions (24-7/8 in) (9-1/4 in) (5-1/2 in) (1 in) Note: Ensure the paint that is used on the mantel and the facing is "heat resistant" or the paint may discolour. Measurement (A) is shown with 3 sided finishing trim.
  • Page 18 Installer's Information LEVELING LEGS NOTE: The leveling of the appliance must be done prior to sliding appliance into final position. The leveling bolts which are supplied must be installed with bolts from below as shown. Rest appliance on its back and secure 4 bolts as shown above.
  • Page 19 Installer's Information REMOVAL INSTRUCTIONS REMOVING GLASS FRONT Remove 4x screws from the top of the appliance where shown. Top of Appliance Remove the 2 shipping brackets from the top edge of the glass by Glass Panel removing the 4 screws. The 2 brackets can now be recycled. The 4 screws can then be reinstalled.
  • Page 20 Installer's Information HARD WIRED INSTALLATION Note: For ease of installation/servicing appliance when hardwired, there should be an extra 2-3 feet of hardwire within enclosure to allow appliance to be slid out/slid into position. The electrical connection must be made prior to placing the appliance into final position.
  • Page 21 Installer's Information Note: When stripping back the wires ends from the BX cable, FOR ALL APPLICATIONS they should be stripped back appropriately 1/2" (13 mm) for both 120VAC or 240VAC applications. IMPORTANT Ensure all connections are right and there are no exposed wires. FOR 120VAC APPLICATIONS: Tighten Romex strain relief and reattach junction box cover plate.
  • Page 22 Ei25 Faceplate 3-Sided Flush 288-937 Ei25 Faceplate Custom 3-Sided 333-912 Ei33 Faceplate 3-Sided Flush 333-937 Ei33 Faceplate Custom 3-Sided 1. Remove the front glass with the suction cup provided. 5. Fasten the four screws on both sides to attach the faceplate.
  • Page 23 5. Lift the faceplate and faceplate surround up from this flange, as shown, and refer to “Faceplate / Finishing Trim Installation”. 2. If using a Gi29 flush faceplate, place the magnets on face A. If using an Ei25/Ei29/Ei33 flush faceplate, place the magnets on face B. One magnet per bracket.
  • Page 24 Copper 391-927 Ei33 Faceplate Traditional Surround Black 391-928 Ei33 Faceplate Traditional Surround Brushed Antique Copper 1. Slide the corner clips in on either end. 5. Gently slide the traditional surround on from the top. 6. Insert and tighten the rear screws (x5). Traditional surround 2.
  • Page 25 Ei25 Faceplate 4-Sided Flush 288-938 Ei25 Faceplate Custom 4-Sided 333-913 Ei33 Faceplate 4-Sided Flush 333-938 Ei33 Faceplate Custom 4-Sided 1. Remove the front glass with the suction cup provided. 5. Fasten the four screws on both sides to attach the faceplate.
  • Page 26 Ei29 Backing Plate 3-Sided Oversized 288-936 Ei25 Backing Plate 3-Sided Oversized 333-936 Ei33 Backing Plate 3-Sided Oversized 1. If installing a 3-sided faceplate, premium surround or traditional surround, refer to their relevant instructions now. 2. Remove the eight screws supplied with the backing plate.
  • Page 27 (careful not to scratch it) and tighten the screws. Ei33 1b. For Ei29 installs, loosely attach the hearth trim using the included 2b. With premium surround: slide the hearth trim as far back as screws from the bottom up.
  • Page 28 Installer's Information SECURING THE UNIT The unit can be secured to framing by following the steps below: 1. Place unit in final position. Note : Ensure unit is plugged in/hardwired and any of the optional faceplate/backing plates has been put into place. 2.
  • Page 29 Installer's Information OAK LOG SET LOG LAYOUT Black Crystals Ginger Crystals Fill Outer grate with ginger crystals. Place 3x log A as shown. Place 3x log A as shown. Place 2x log B as shown. Fill gaps in the inner grate with ginger crystals.
  • Page 30 Installer's Information Place 1x log A as shown. Place 1x log B as shown. Place 3x log C as shown.
  • Page 31 Installer's Information Place 3x log D as shown. Place 5x log B as shown Place black crystals evenly with white sides facing up.
  • Page 32 Installer's Information Prepare the top layer of logs by adding the round adhesive tape. Center the round adhesive tape on the logs marked with dots. 1 Dot on Log G 3 Dots on Log F Remove the film from the round adhesive tape before positioning Log F as shown. Remove the film from the round adhesive tape before positioning a second Log F as shown.
  • Page 33 Installer's Information Position log G as shown, sticking to log F and resting against the front grate. Position log E as shown, sticking to log F. Position a second log E as shown, sticking to log F.
  • Page 34 Installer's Information...
  • Page 35 Installer's Information Ei33 Birch Log Set Installation (Part # 333-931) OPTIONAL BIRCH LOG SET Ginger Black Crystals Crystals Fill Outer grate with ginger crystals. Place 3x log A as shown. Place 3x log A as shown. Place 2x log B as shown.
  • Page 36 Installer's Information Ei33 Birch Log Set Installation (Part # 333-931) Place 1x log A as shown. Place 1x log B as shown. Place 3x log C as shown. 920-746 10.26.23...
  • Page 37 Installer's Information Ei33 Birch Log Set Installation (Part # 333-931) Place 3x log D as shown. Place 5x log B as shown Place black crystals evenly with white sides facing up. 10.26.23 920-746...
  • Page 38 Installer's Information Ei33 Birch Log Set Installation (Part # 333-931) Prepare the top layer of logs by adding the round adhesive tape. Center the round adhesive tape the logs marked with dots. 2 Dots on Log F 1 Dot on Log G 4 Dots on Log H Position log E as shown.
  • Page 39 Installer's Information Ei33 Birch Log Set Installation (Part # 333-931) Remove the film from the round adhesive tape before positioning Log G as shown. Remove the film from the round adhesive tape before positioning Log H as shown. Remove the film from the round adhesive tape before positioning Log H as shown.
  • Page 40 Installer's Information Ei33 Birch Log Set Installation (Part # 333-931) Remove the film from the round adhesive tape before positioning a second Log G as shown. Remove the film from the round adhesive tape before positioning a third Log G as shown.
  • Page 41 Installer's Information Ei33 Birch Log Set Installation (Part # 333-931) 10.26.23 920-746...
  • Page 42 Installer's Information Ei33 Driftwood Log Set Installation (Part # 333-930) OPTIONAL DRIFTWOOD LOG SET LOG LAYOUT Black Crystals Black Crystals Ginger Crystals Ginger Crystals Fill Outer grate with ginger crystals. Place 3x log A as shown. Place 3x log A as shown.
  • Page 43 Installer's Information Ei33 Driftwood Log Set Installation (Part # 333-930) Place 1x log A as shown. Place 1x log B as shown. Place 3x log C as shown. 920-734 08.25.23...
  • Page 44 Installer's Information Ei33 Driftwood Log Set Installation (Part # 333-930) Place 3x log D as shown. Place 5x log B as shown Place black crystals evenly with white sides facing up. Prepare the top layer of logs by adding the round adhesive tape. Center the round adhesive tape on the logs marked with dots.
  • Page 45 Installer's Information Ei33 Driftwood Log Set Installation (Part # 333-930) Position Log 7 as shown, rest against the front grate arms. Position Log 9 as shown. Position Log 11 as shown. Position Log 5 as shown. 920-734 08.25.23...
  • Page 46 Installer's Information Ei33 Driftwood Log Set Installation (Part # 333-930) Remove the film from the round adhesive tape before positioning log 6 as shown. Remove the film from the round adhesive tape before positioning second log 5 as shown, sticking to log 7 and resting against front grate arm.
  • Page 47 Installer's Information Ei33 Driftwood Log Set Installation (Part # 333-930) Driftwood log layout complete. 08.25.23 920-734...

  • Page 48: Servicing

    Servicing Information SERVICING IMPORTANT: Prior to performing any service work, ensure the power is shut off to appliance either by disconnecting 3 prong PAIRING THE REMOTE plug or shutting off breaker if appliance has been hardwired. ACCESSING THE FUEL BED SIGNAL CODE Carefully use the glass suction lifters provided to remove the glass The below operations should be carried out before coding...
  • Page 49 Servicing Information REMOVAL OF THE FUEL BED Remove 4 rubber plugs using a small flat head screwdriver on grate (not shown) and then remove 4 screws ( 2 at back/2 at front) as x 13 shown below.
  • Page 50 Servicing Information LEDS REPLACING THE LED LIGHT BAR REPLACING THE FUEL BED Carefully lower the LED Light Bar and disconnect the cable from the right hand side.
  • Page 51 Servicing Information REMOVING THE BUTTON BOARD...
  • Page 52 Servicing Information REMOVING THE FUEL EFFECT x 11 REMOVING THE INNER SCREEN...
  • Page 53 Servicing Information SPINDLE REMOVING THE EFFECT REPLACING THE FLAME EFFECT LEDS...
  • Page 54 Servicing Information REMOVING THE EFFECT MOTOR REMOVING TOP BAFFLE Remove 2x screws from each side of the top baffle and 4x screws from along the top to release the baffle from the brackets. Angle the front of the baffle down and remove through the front of the appliance.
  • Page 55 Servicing Information REMOVING THE RECEIVER REMOVING THE PCB...
  • Page 56 Servicing Information REPLACING THE HEATER...

  • Page 57: Wiring

    Servicing Information WIRING DIAGRAM...

  • Page 58: Spare Parts

    Parts List SPARE PARTS Ei33 Ei33 PART PART CODE PART PART CODE Front Glass CE2241 Remote EL1039 Fuel Bed PL0281 Power Cable EL1058 Grate PL0283 Oak Log Set CE2238 Lower Strip Suction Cup (set) PL0269 Flame Motor EL0790 Manual 920-707...
  • Page 59 FACEPLATE INFORMATION PART DESCRIPTION NUMBER 333-912 3 Sided Faceplate 333-913 4 Sided Faceplate 333-936 3 Sided Oversized Backing Plate 333-937 3 Sided Custom Faceplate 333-938 4 Sided Custom Faceplate 281-943 Premium Trim Packer - Required 391-920 Premium Surround 3 Sided - Black 391-921 Premium Surround 3 Sided - Grey 391-922...

  • Page 60: Information Requirement - Electric Heaters

    INFORMATION REQUIREMENT FOR ELECTRIC LOCAL SPACE HEATERS Ei33 Model AC120V AC240V Nominal Heat Output P nom 1400W 2800W HEAT OUTPUT Minimum Heat Output P min 1400W 2800W Maximum Continuous Heat Output P max, c 1400W 2800W el max At Nominal Heat Output 18.5W...
  • Page 61 notes...

  • Page 62: Warranty

    Warranty Indoor Electric Product Warranty LIMITED WARRANTY Limited Warranty FPI Fireplace Products International Ltd. (for Canadian customers) and Fireplace Products US, Inc. (for US customers) (collectively referred to herein as “FPI”) extends this Limited Warranty to the original purchaser of this Appliance provided the product remains in the original place of installation.
  • Page 63 Warranty NOTE: If hard wiring to the Appliance, this must be completed by a qualified electrician. Failure to do so will void your warranty. The authorized selling dealer, or an alternative authorized FPI dealer if pre-approved by FPI, is responsible for all in-field diagnosis and service work related to all warranty claims.
  • Page 64 Product Registration and Customer Support: Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture, and marketing of hearth products. To provide the best support for your product, we request that you complete a product registration form at http://www.regency-fire.com/Customer-Care/Warranty-Registration.aspx...
  • Page 65 Product Registration and Customer Support: Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture, and marketing of hearth products. To provide the best support for your product, we request that you complete a product registration form found on our Web Site under Customer Care within ninety (90) days of purchase.
  • Page 66 Warranty...
  • Page 68 Installer: Please complete the following information Dealer Name & Address: __________________________________________________________________ ______________________________________________________________________________________ Installer: ______________________________________________________________________________ Phone #: ______________________________________________________________________________ Date Installed: __________________________________________________________________________ Serial #:_______________________________________________________________________________ PrintedinCanada Regency is a trademark of FPI Fireplace Products International Ltd. ® © Copyright 2023, FPI Fireplace Products International Ltd. All rights reserved.

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