Regency Ei29 Instructions For Use Manual
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Regency Ei29 Instructions For Use Manual

Insert led electric fire range with thermostatic remote control
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Ei29 Insert
LED Electric Fire Range
with Thermostatic Remote Control
Instructions for Use, Installation & Servicing
For use in the US (United States) and CA (Canada)
IMPORTANT
THE HEATER OUTLET GRILLE BECOMES VERY HOT WHILE IN OPERATION.
DO NOT COVER THE OUTLET GRILLE OR ANY PART OF THE APPLIANCE.
For use with 120V 60Hz electricity supply.
240V supply with hardwire installation only.
Please read these instructions carefully before installation.
Failure to follow them could result in serious injury.
SAVE THESE INSTRUCTIONS: Leave this manual with the appliance, they will be needed when maintenance or servicing is required.
THIS APPLIANCE MUST BE GROUNDED.
920-646a
03.31.23

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Summary of Contents for Regency Ei29

  • Page 1 Ei29 Insert LED Electric Fire Range with Thermostatic Remote Control Instructions for Use, Installation & Servicing For use in the US (United States) and CA (Canada) IMPORTANT THE HEATER OUTLET GRILLE BECOMES VERY HOT WHILE IN OPERATION. DO NOT COVER THE OUTLET GRILLE OR ANY PART OF THE APPLIANCE.

  • Page 2: Table Of Contents

    Full terms and conditions are detailed in the Warranty Statement As such, it must not be disposed of with on the Regency website www.regency-fire.com. In the event of any household waste. conflict of information the wording on the website shall prevail.

  • Page 3: Important Information And Health And Safety

    Owner's Information IMPORTANT INFORMATION AND HEALTH AND SAFETY DO NOT use it in areas where gasoline, paint, or flammable WARNING: Improper installation, adjustment, liquids are used or stored. alteration, service or maintenance can cause injury or property damage. Refer to this manual. For AVOID FIRE! Regularly inspect all air vents to make sure they assistance or additional information, consult a are free from dust, lint, or other blockage.
  • Page 4 Owner's Information HOT! If the outlet or faceplate is HOT, discontinue This appliance has been approved to the following standards: use immediately and have a qualified electrician inspect and/or replace the faulty outlets. · ICES-003:Issue 6 - Information Technology Equipment (Including Digital Apparatus) -- Limits and Methods of Measurement SAVE THESE INSTRUCTIONS.
  • Page 5 This is a copy of the label that accompanies each Ei29 Electric Insert. We have printed a copy of the contents here for your review. NOTE: Regency ® units are constantly being improved. Check the label on the unit and if there is a difference, the label on the unit is the correct one.

  • Page 6: Operating Instructions

    Owner's Information OPERATING INSTRUCTIONS WARNING! Do not operate the appliance if it is REMOTE CONTROL damaged or has malfunctioned. If you suspect the appliance is damaged or has malfunctioned call a qualified service engineer to inspect the The remote control should be left on a flat surface in the appliance, and replace any part of the electrical room where the appliance is installed and away from any system if necessary, before reuse.
  • Page 7 Owner's Information FUEL BED COLOUR ADJUSTMENT OPERATING THE APPLIANCE - ADVANCED OPERATION Press to enter the fuel bed light adjustment screen. There are 15 fuel bed colour options, including off. Temperature Sensor Convection There are 5 levels of brightness. Display Power Flame Fuel Bed...
  • Page 8 Owner's Information OPERATING THE APPLIANCE - TROUBLESHOOTING BATTERY The battery power level is indicated at the top right of the remote control screen. Battery Full No action required Ensure that the handset batteries are new and inserted correctly. Battery Half Power Ensure new batteries are available.
  • Page 9 Owner's Information MAINTENANCE ENSURE THE APPLIANCE IS TURNED OFF BEFORE CLEANING. GLASS CLEANING Wipe the glass viewing panel with a damp cloth and buff with a lint free duster. Caution: Do not use abrasive cleaners on the glass panel. Do not spray liquids directly onto any surface of the unit. CLEANING THE FUEL EFFECT Carefully use the glass suction lifter provided to remove the glass by lifting the pins clear of the slots on the front of the appliance.

  • Page 10: Installation

    LOCATING THE Ei29 the heater outlet ducts. Your new Ei29 may be installed virtually anywhere in your home. WARNING! KEEP ALL COMBUSTIBLE MATERIALS AT LEAST However, when choosing a location ensure that the general 1M (3.3 FEET) FROM THE FRONT OF THE ELECTRIC...
  • Page 11 Installer's Information SERVICING REQUIREMENTS DURING SERVICING OF THIS APPLIANCE IT MAY BE NECESSARY TO CUT CABLE TIES IN ORDER TO ACCESS AND REMOVE SOME OF THE PARTS. THESE MUST BE REPLACED WHEN REASSEMBLING THE APPLIANCE. THIS APPLIANCE MUST ONLY BE SERVICED BY A SUITABLY QUALIFIED PERSON. BEFORE UNDERTAKING ANY WORK ON THE APPLIANCE: SWITCH OFF THE APPLIANCE AND ISOLATE THE POWER SUPPLY ENSURING THERE IS NO POWER TO THE APPLIANCE.

  • Page 12: Dimensions

    508 mm 302 mm 295 mm (28-11/16 in) (18-7/8 in) (31-1/16 in) (19 in) (20 in) (11-7/8 in) (11-5/8 in) Ei29 298 mm 554 mm 20 mm 10.5 mm 6 mm 750 mm 580 mm (11-3/4 in) (21-13/16 in) (13/16 in)
  • Page 13 Installer's Information FACEPLATE DIMENSIONS Dimensions Faceplate Width (A) Height (B) Depth (C) Bottom Height (D) 3 Sided Finishing Trim* 31-1/16" (789mm) 20-7/8" (531mm) 1/8" (3mm) 4 Sided Finishing Trim** 31-1/16" (789mm) 21-13/16" (554mm) 1/8" (3mm) 13/16" (20mm) Flush Faceplate 40-3/16" (1021mm) 26"...
  • Page 14 Installer's Information MINIMUM FIREPLACE OPENING SIZES WITH VARYING FACEPLATE OPTIONS Dimensions Faceplate Min Install Width Min Install Min Install Min Rear Width (A) Height (B) Depth (C) Width (D) 3 Sided Finishing Trim* 29-5/8" (752mm) 20-5/16" (516mm) 11-13/16" (300mm) 23-5/16" (592mm) Finishing Trim w/ Backing 30-5/8"...

  • Page 15: Control System Technical Data

    Installer's Information ELECTRICITY SUPPLY A 120V 12.5A 60Hz supply is required. Rated power consumption: Ei29: 1400 Watts Optional (Hardwire only) 240V 2 phase 15A 60Hz supply can be utilized. Rated power consumption: Ei29: 2800 Watts THIS APPLIANCE MUST BE GROUNDED.

  • Page 16: Installation Instructions

    Installer's Information INSTALLATION INSTRUCTIONS MASONRY FIREPLACE WOOD FRAMING NOTE: ALSO SEE MINIMUM FIREPLACE OPENING SIZES WITH VARYING FACEPLATE OPTIONS AS THE OPENING SIZE (A,B,C) WILL VARY DEPENDING ON FACEPLATE USED. SEE PAGE 14 FOR DETAILS. MINIMUM OPENING SIZE 755 mm 523 mm 320 mm Dimensions...
  • Page 17 Installer's Information MANTEL CLEARANCES Combustible mantel clearances from top of finishing trim are shown in the diagram below. 532 mm 235 mm 140 mm 25 mm Dimensions (20-15/16 in) (9-1/4 in) (5-1/2 in) (1 in) Note: Ensure the paint that is used on the mantel and the facing is "heat resistant" or the paint may discolour. Measurement (A) is shown with 3 sided finishing trim.
  • Page 18 Installer's Information LEVELING LEGS NOTE: The leveling of the appliance must be done prior to sliding appliance into final position. The leveling bolts which are supplied must be installed with bolts from below as shown. Rest appliance on its back and secure 4 bolts as shown above.
  • Page 19 Installer's Information REMOVAL INSTRUCTIONS REMOVING GLASS FRONT Remove 4x screws from the top of the appliance where shown. Top of Appliance Remove the 2 shipping brackets from the top edge of the glass by Glass Panel removing the 4 screws. The 2 brackets can now be recycled. The 4 screws can then be reinstalled.
  • Page 20 Installer's Information HARD WIRED INSTALLATION Note: For ease of installation/servicing appliance when hardwired, there should be an extra 2-3 feet of hardwire within enclosure to allow appliance to be slid out/slid into position. The electrical connection must be made prior to placing the appliance into final position.
  • Page 21 Installer's Information FOR ALL APPLICATIONS FOR 120VAC APPLICATIONS: IMPORTANT The following instructions must be followed to install a 3-wire Ensure all connections are right and there are no exposed wires. Romex cable to the terminal. Tighten Romex strain relief and reattach junction box cover plate. 1.
  • Page 22 Installer's Information 3-Sided Faceplate Installation 4. Install the faceplate from the top, then pull forward. These instructions are for use with the following products: PART # Description 281-912 Faceplate 3-Sided Flush 281-937 Faceplate Custom 3-Sided 1. Remove the front glass with the suction cup provided. 5.
  • Page 23 4. Faceplate surround installed. 2. If using a Gi29 flush faceplate, place the magnets on face A. If us- ing an Ei29 flush faceplate, place the magnets on face B. One magnet per bracket. 5. Lift the faceplate and faceplate surround up from this flange, as...
  • Page 24 Installer's Information Faceplate Surround Installation 4. Tighten the bottom screws (x4). These instructions are for use with the following products: PART # Description 311-927 Faceplate Traditional Surround Black 311-928 Faceplate Traditional Surround Brushed Antique Copper 1. Slide the corner clips in on either end. 5.
  • Page 25 Installer's Information 4. Install the faceplate from the top. Ensure the correct orientation, 4-Sided Faceplate Installation with the shorter flange located below the unit. These instructions are for use with the following products: PART # Description 281-913 Faceplate 4-Sided Flush 281-938 Faceplate Custom 4-Sided 1.
  • Page 26 Installer's Information Backing Plate Installation These instructions are for use with the following products: 5. While pulling the backing plate forward, fasten the four remaining screws on both sides to attach the backing plate. PART # Description 281-936 Backing Plate 3-Sided Oversized 1.
  • Page 27 (careful not to scratch it) and tighten the screws. 1b. For Ei29 installs, loosely attach the hearth trim using the included 2b. With premium surround: slide the hearth trim as far back as screws from the bottom up.
  • Page 28 Installer's Information OAK LOG LAYOUT Black Crystals Ginger Crystals Place 4x log A as shown. Fill Outer grate with ginger crystals. Ensure that the logs go under the grate post as shown below to allow room for the 3 logs to be installed in next step. Place 3x log B as shown.
  • Page 29 Installer's Information Place 4x log D as shown. Place last Log A. Place last Log C.
  • Page 30 Installer's Information Place 4x Log B as shown. Place black embers evenly with white sides facing up. Prepare the top layer of logs by adding the round adhesive tape. Center the round adhesive tape on the logs marked with dots. 1 x Dot on Log E 1 x Dot on Log F 3 x Dot on Log G...
  • Page 31 Installer's Information Remove the film from the round adhesive tape before positioning Log E as shown. Remove the film from the round adhesive tape before positioning Log F as shown. Position log G as shown, sticking to log F and resting against the front grate arm.
  • Page 32 Installer's Information Position a second log G as shown, sticking to log E. Position a third log G as shown, sticking to log F. Oak log layout complete.
  • Page 33 Installer's Information OPTIONAL BIRCH SET Fill Outer grate with ginger crystals Place 4x log A as shown. Ensure that the logs go under the grate post as shown below to allow room for the 3 logs to be installed in next step. Place 3x log B as shown.
  • Page 34 Installer's Information Place 4x log D as shown. Place last Log A. Place last Log C.
  • Page 35 Installer's Information Place 4x Log B as shown. Place black embers evenly with white sides facing up. Prepare the top layer of logs by adding adhesive tape dots. These are added to the logs on the positions indicated by a dot. There is one dot on logs F, I, H only, two dots on log E and no dot required on log G.
  • Page 36 Installer's Information Remove the film from the round adhesive tape before positioning Log E as shown. Remove the film from the round adhesive tape before positioning Log F as shown. Position log G as shown, sticking to log F and resting against the front grate arm.
  • Page 37 Installer's Information Position a second log G as shown, sticking to log E and resting against the front grate arm. Remove the film from the round adhesive tape before positioning Log H as shown.
  • Page 38 Installer's Information Remove the film from the round adhesive tape before positioning Log I as shown. Birch log layout complete.

  • Page 39: Servicing

    Servicing Information SERVICING IMPORTANT: Prior to performing any service work, ensure the power is shut off to appliance either by disconnecting 3 prong PAIRING THE REMOTE plug or shutting off breaker if appliance has been hardwired. ACCESSING THE FUEL BED SIGNAL CODE Carefully use the glass suction lifter provided to remove the glass The below operations should be carried out before coding...
  • Page 40 Servicing Information REMOVAL OF THE FUEL BED Remove 4 rubber plugs using a small flat head screwdriver on grate (not shown) and then remove 4 screws ( 2 at back/2 at front) as x 13 shown below.
  • Page 41 Servicing Information LEDS REPLACING THE LED LIGHT BAR REPLACING THE FUEL BED Carefully lower the LED Light Bar and disconnect the cable from the right hand side.
  • Page 42 Servicing Information REMOVING THE BUTTON BOARD...
  • Page 43 Servicing Information REMOVING THE FUEL EFFECT x 11 REMOVING THE INNER SCREEN...
  • Page 44 Servicing Information SPINDLE REMOVING THE EFFECT REPLACING THE FLAME EFFECT LEDS...
  • Page 45 Servicing Information REMOVING THE EFFECT MOTOR REMOVING TOP BAFFLE Remove 2x screws from each side of the top baffle and 4x screws from along the top to release the baffle from the brackets. Angle the front of the baffle down and remove through the front of the appliance.
  • Page 46 Servicing Information REMOVING THE RECEIVER REMOVING THE PCB...
  • Page 47 Servicing Information REPLACING THE HEATER...

  • Page 48: Wiring

    Servicing Information WIRING DIAGRAM...

  • Page 49: Spare Parts

    Parts List SPARE PARTS Ei29 Ei29 PART PART CODE PART PART CODE Front Glass CE2225 LED Board EL1065 Fuel Bed PL0266 Remote EL1039 Ember Grate PL0267 Power Cable EL1058 Grate PL0268 Oak Log Set CE2222 Lower Strip Suction Cup (set)
  • Page 50 DESCRIPTION NUMBER 281-912 Faceplate Flush 3-Sided Black Ei29 281-913 Faceplate Flush 4-Sided Black Ei29 281-936 Backing Plate 3-Sided Oversize Black Ei29 281-937 Backing Plate Custom 3-Sided Ei29 281-938 Backing Plate Custom 4-Sided Ei29 311-920 Premium Faceplate Surround Black Ei29 311-921...

  • Page 51: Information Requirement - Electric Heaters

    INFORMATION REQUIREMENT FOR ELECTRIC LOCAL SPACE HEATERS Ei29 Model AC120V AC240V Nominal Heat Output P nom 1400W 2800W HEAT OUTPUT Minimum Heat Output P min 1400W 2800W Maximum Continuous Heat Output P max, c 1400W 2800W el max At Nominal Heat Output 18.5W...

  • Page 52: Warranty

    Warranty LIMITED WARRANTY FPI Fireplace Products International Ltd. (for Canadian customers) and Fireplace Products U.S., Inc. (for U.S. customers) (collectively referred to herein as “FPI”) extends this Limited Warranty to the original purchaser of this appliance provided the product remains in the original place of installation. The items covered by this limited warranty and the period of such coverage is set forth in the table below.
  • Page 53 Product Registration and Customer Support: Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture, and marketing of hearth products. To provide the best support for your product, we request that you complete a product registration form at http://www.regency-fire.com/Customer-Care/Warranty-Registration.aspx within ninety (90) days...
  • Page 54 Product Registration and Customer Support: Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture, and marketing of hearth products. To provide the best support for your product, we request that you complete a product registration form found on our Web Site under Customer Care within ninety (90) days of purchase.
  • Page 60 Installer: Please complete the following information Dealer Name & Address: __________________________________________________________________ ______________________________________________________________________________________ Installer: ______________________________________________________________________________ Phone #: ______________________________________________________________________________ Date Installed: __________________________________________________________________________ Serial #:_______________________________________________________________________________ PrintedinCanada Regency is a trademark of FPI Fireplace Products International Ltd. ® © Copyright 2023, FPI Fireplace Products International Ltd. All rights reserved.

This manual is also suitable for:

Ei29 ac120vEi29 ac240v

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