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en Troubleshooting
Fault
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
Detergent residue on
the damp washing.
Detergent residue on
the dry laundry.
Home Connect is not
working properly.
No connection to the
home network.
cannot be oper-
ated.
Drying programme
does not start.
50
Cause and troubleshooting
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
Redistribute the laundry in the drum.
▶
Note: Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
Start the
Schleudern programme.
▶
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
Redistribute the laundry in the drum.
▶
Note: Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
Start the
Schleudern programme.
▶
Detergents may contain water-insoluble substances
that deposit on the laundry.
Start the
Spülen programme.
▶
Detergents may contain water-insoluble substances
that deposit on the laundry.
Brush out the laundry after washing and drying.
▶
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 36.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Setting up Home Connect", Page 35
Drying phase active.
Not a fault – no action required.
▶
Door is not closed.
Close the door.
▶
No drying programme is selected.
Select a suitable drying programme.
▶
→ "Programmes", Page 27
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