Troubleshooting; Checkpoints - Samsung NX58K9500WG User Manual

Troubleshooting

If you encounter a problem with the gas oven, first check the table below and try
the suggestions.

Checkpoints

Gas safety
Problem Possible cause
You smell gas. There is a gas leak.
The surface burner knob is not in
the OFF position and the burner
is not lit.
Surface burner
Problem Possible cause
All burners do The power cord is not
not light. plugged into the electrical
outlet.
A fuse in your home may be
blown or the circuit breaker
tripped.
The gas supply is not properly
connected or turned on.
Action
Clear the room, building, or area
of all occupants.
Immediately call your gas
supplier from a neighbor's phone.
Do not call from your phone. It is
electrical and could cause a spark
that could ignite the gas. Follow
the gas supplier's instructions.
If you cannot reach your gas
supplier, call the fire department.
Action
Make sure the electrical
plug is plugged into a live,
properly grounded outlet.
Replace the fuse or reset the
circuit breaker.
See the Installation
Instructions that came with
your range.
Problem Possible cause
Surface The control knob is not set
burners do not properly.
light.
The burner caps are not in
place.
The burner base is misaligned.
Surface burner The control knob has been left
clicks during in the LITE position.
operation.
The burners Surface burner components
do not burn and caps are not assembled
evenly. correctly and level.
Surface burners are dirty.
Very large or Wrong orifice is assembled.
yellow surface
burner flames.
Surface The oven door lock is turned
burners light on.
but oven
burners do not
light.
Gas Pressure Regulator
shut off switch is in the 'off
position.
Action
Push in the control knob and
turn it to the LITE position.
Clean the electrodes.
Put the burner cap on the
burner head. Align the burner
base.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks,
contact a service technician.
See page 46.
Clean surface burner
components. (See page 45.)
Check the burner orifice size
and contact your installer if
you have the wrong orifice
(LP gas instead of natural gas
or natural gas instead of LP
gas).
The display will show the
Lock icon. Hold the oven door
open and press the START/
SET button for 3 seconds. The
oven will beep and the Lock
icon will turn off.
Call a qualified service
technician.
English 51