AT&T BL102-3S Quick Start Manual page 93

Appendix
Troubleshooting
Other electronic products such as HAM radios and other DECT
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phones, can cause interference with your cordless phone. Try
installing your phone as far away as possible from these types of
electronic devices.
Do not install this phone near a microwave oven or on the same
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electrical outlet. You may experience decreased performance
while the microwave oven is operating.
If you plug your phone in with a modem or a surge protector,
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plug the phone (or modem/surge protector) into a different
location. If this does not solve the problem, relocate your phone
or modem farther apart from one another, or use a different
surge protector.
Move your phone to a higher location. The phone may have
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better reception in a high area.
If other phones in your home are having the same problem,
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contact your telephone service provider (charges may apply).
System screens all my incoming calls.
You may have selected the Screen unknown or Screen robot
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profile setting for Smart call blocker (see page 42). The
telephone asks callers to announce their names or press the
pound key (#). We recommend that you add the phone numbers
of your family members and friends, and desired businesses to
your Directory (see page 29) or Allow list (see page 49), or
add their names to the Star name list (see page 54). This will
avoid Smart call blocker to screen their calls.
To turn Smart call blocker off, see Set Smart call blocker on/off
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on page 42.
While screening a call, the telephone suddenly stops screening
and connects to the call.
Another handset may have picked up the screening call.
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If you have other telephone system sharing the same telephone
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line, and someone picks up the call on the other telephone
system while the screening is in progress, the screening process
will be terminated and connect you to the caller.
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