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AT&T BL102-3S Quick Start Manual

Dect 6.0 cordless telephone/ answering system with caller id/call waiting
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Quick start guide
(Canada version)
BL102-1S/BL102-2S/BL102-3S/
BL102-4S/BL102-5S
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting

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Summary of Contents for AT&T BL102-3S

  • Page 1 Quick start guide (Canada version) BL102-1S/BL102-2S/BL102-3S/ BL102-4S/BL102-5S DECT 6.0 cordless telephone/ answering system with caller ID/call waiting...
  • Page 2 This Quick start guide provides you with basic installation and major operation instructions. Some features are described in an abridged form. Please refer to the online BL102-1S/BL102-2S/BL102-3S/BL102- 4S/BL102-5S DECT 6.0 cordless telephone/answering system with caller ID/call waiting Complete user’s manual for a full set of installation and operation instructions at www.telephones.att.com/manuals...
  • Page 3 ID/call waiting Telephone base Quick start guide Smart call Cordless handset blocker leaflet (1 for BL102-1S) (2 for BL102-2S) (3 for BL102-3S) (4 for BL102-4S) (5 for BL102-5S) Charger for cordless handset Battery for cordless Battery with power adapter installed handset...

  • Page 4: Table Of Contents

    Quick start guide (Canada version) BL102-1S/BL102-2S/ BL102-3S/BL102-4S/ BL102-5S DECT 6.0 cordless telephone/ answering system with caller ID/ call waiting For more detailed instructions, refer to the Complete user’s manual at www.telephones.att.com/manuals. Table of contents Getting started Battery installation and charging ..........10 Important safety information ..
  • Page 5 Caller ID Voicemail (visual message waiting) indicator ..... 19 Caller ID ..........32 Clear voicemail indication ..19 Information about caller ID Key tone ..........20 with call waiting ......32 Home area code ......20 Missed (new) call Dial mode ........21 indicator ..........
  • Page 6 Answer on/off ......69 Technical specifications ..... 97 Call screening ......70 DECT 6.0 digital Number of rings ......70 technology ........97 Remote access code ....71 Telephone operating Message alert tone ....71 range ..........97 About the answering Redefining long range system ...........

  • Page 7: Getting Started

    Getting started Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information Read and understand all instructions in the user’s manual.

  • Page 8: Especially About Cordless Telephones

    Getting started Important safety information Cautions: Use only the power adapters provided with this product. To obtain a www.telephones.att.com replacement, visit our website at or call 1 (866) 288-4268 Use only the supplied rechargeable battery or replacement battery (model BT162342/BT262342). To order, visit our website at www.telephones.att.com 1 (866) 288-4268.

  • Page 9: Precautions For Users Of Implanted Cardiac Pacemakers

    Getting started Important safety information The RBRC Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center.
  • Page 10 Getting started Quick reference guide - handset CHARGE indicator qCID/VOLUME Press qCID to show caller ID log On when the handset is charging when the handset is not in use in the telephone base or charger. (page 32). REDIAL/PAUSE Press to scroll down while in Press repeatedly to view the last menus.
  • Page 11 Getting started Quick reference guide - handset MUTE/DELETE During a call, press to mute the While reviewing a caller ID log microphone (page 25). entry, press repeatedly to add When the handset is ringing, or remove 1 in front of the press to mute the ringer telephone number before dialing temporarily (page 23).

  • Page 12: Handset

    Getting started Quick reference guide - handset AUDIO ASSIST ® Press and hold while the telephone is not in use to erase Voices will sound louder and the missed call indicator (page clearer when you press AUDIO 32). ® ASSIST while on a call using the handset (page 26).

  • Page 13: Quick Reference Guide - Telephone Base

    Getting started Quick reference guide - telephone base /ANSWER ON Speaker Press to turn the built-in Antenna answering system on or off (page 69). X/DELETE /HANDSET LOCATOR Press to delete the message While the phone is idle, press to currently playing (page 76). page all handsets (page 25).

  • Page 14: Telephone Base And Charger Installation

    Getting started Telephone base and charger installation Install the telephone base and charger, as shown below. Telephone base installation Plug the other end Plug the large end of of the telephone the telephone base line cord into a power adapter into telephone jack or a a power outlet not DSL filter.

  • Page 15: Charger Installation

    Getting started Telephone base and charger installation Charger installation Plug the power adapter into a power outlet not controlled by a wall switch. IMPORTANT INFORMATION Use only the power adapter(s) supplied with this product. To order a replacement power adapter, visit our website at www.telephones.att.com 1 (866) 288-4268 or call...

  • Page 16: Battery Installation And Charging

    Getting started Battery installation and charging Battery installation and charging Once you have installed the battery, the screen indicates the Once you have installed the battery, the screen indicates the battery status (see the following table). For best performance, keep battery status (see the following table).
  • Page 17 Getting started Battery installation and charging Step 2 Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. Step 3 Charge the handset by placing it face forward in the telephone base or charger.

  • Page 18: Initial Setups

    Getting started Initial setups Set date/time After you install your telephone or power returns Date: MM/DD/YY following a power outage, the handset will prompt you to set the date and time. For instructions, see Set date/time on page 16. To skip setting /CANCEL the date and time, press on the...
  • Page 19 Getting started Initial setups If you intend to set your Smart call blocker to screen all incoming calls, we recommend that you add the phone numbers of your family members and friends, and desired businesses to your Directory (see page 29) or Allow list (see page 49), or add their names to the Star name list (see page 54).

  • Page 20: Installation Options

    Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, follow the steps to connect the telephone base with a standard dual-stud telephone wall-mounting plate. You may need a professional to install the mounting plate. Tabletop to wall-mount installation 1.

  • Page 21: Telephone Settings

    Telephone settings Telephone settings Use the menu to change the telephone settings. 1. Press MENU/ on the handset when it is SELECT Play messages not in use to enter the main menu. 2. Press q or p to scroll to the feature to be changed.

  • Page 22: Set Date/Time

    Telephone settings Telephone settings Set date/time The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call.

  • Page 23: Lcd Language

    Telephone settings Telephone settings LCD language You can select the language used for all screen displays. 1. Press MENU/ in idle mode to enter the main menu. SELECT 2. Use qCID or pDIR to scroll to Settings, then press /SELECT. MENU /SELECT to choose LCD language.

  • Page 24: Caller Id Announce

    Telephone settings Telephone settings Caller ID announce The caller ID announce feature lets you know who’s calling without having to look at the display. To turn on or off the caller ID announce feature: 1. Press MENU/ in idle mode to enter the main menu. SELECT 2.

  • Page 25: Voicemail (Visual Message Waiting) Indicator

    Telephone settings Telephone settings Voicemail (visual message waiting) indicator If you subscribe to a voicemail service, New voicemail and the icon appear on the handset screen when you have new voicemail messages. Contact your service provider for more information and assistance about using your voicemail service.

  • Page 26: Key Tone

    Telephone settings Telephone settings Key tone The handset is set to beep with each key press. You can adjust the key tone volume or turn it off. 1. Press MENU/ in idle mode to enter the main menu. SELECT to scroll to Settings, then press /SELECT.

  • Page 27: Dial Mode

    Telephone settings Telephone settings NOTE: If in the future, your telephone service provider requires you to dial ten digits to make a local call (area code plus telephone number), you need to delete your home area code and dial out locally from the call ID log. With the home area code displayed, press and hold /DELETE until the digits are deleted, and then press /SELECT.

  • Page 28: Quiet Mode

    Telephone settings Telephone settings QUIET mode When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal.

  • Page 29: Telephone Operation

    Telephone operation Telephone operation Making a call PHONE/ /SPEAKER, then enter the Press FLASH telephone number. Answering a call PHONE/ /SPEAKER. Press FLASH -OR- Press any dialing key (0-9, TONE or #). Ending a call OFF/ • Press or return the handset to the telephone base CANCEL or charger.

  • Page 30: Last Number Redial

    Telephone operation Telephone operation Last number redial Each handset stores the last 10 telephone numbers dialed (up to 30 digits). Press REDIAL/ or REDIAL/ , then q repeatedly PAUSE PAUSE PHONE/ to view up to ten recently called numbers. Press FLASH /SPEAKER to dial the displayed number.

  • Page 31: Mute

    Telephone operation Telephone operation Mute Use the mute function to turn off the microphone. You can hear the caller, but the caller cannot hear you. Press MUTE/ while on a call to enable or disable the mute DELETE feature. Handset locator The handset locator feature is useful if you misplace any handsets.

  • Page 32: Options While On Calls

    Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from the numbers in the directory, caller ID log or redial memory while you are on a call. To access the directory or caller ID log while on a call: 1.

  • Page 33: Multiple Handset Use

    Multiple handset use Join a call in progress When a handset is already on a call and you would like to join the PHONE/ /SPEAKER on your handset. call, press FLASH /CANCEL To end the call using a handset, press or place the handset in the telephone base or charger.

  • Page 34: Call Transfer Using Intercom

    Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another system device. You can also share an outside call with another system device. This feature is available only if you have two or more handsets/headsets.

  • Page 35: Directory

    Directory Directory The directory can store up to 50 entries, which are shared by all system handsets. Create a new directory entry 1. Press MENU/ in idle mode to enter the main menu. SELECT 2. Press q or p to scroll to Directory, then press SELECT.

  • Page 36: Review Directory Entries

    Directory Directory Review directory entries Press pDIR when in idle mode. Press q or p to browse through the directory. Search by name 1. Press pDIR in idle mode to show the first listing in the directory. 2. When an entry appears, press the dialing keys (0-9) to start a name search.

  • Page 37: Edit A Directory Entry

    Directory Directory Edit a directory entry /SELECT. The screen 1. When a directory entry displays, press MENU shows Enter number along with the phone number to be edited. If you only want to edit the name, skip to Step 3. 2.

  • Page 38: Caller Id

    Caller ID Caller ID This product supports caller ID services offered by most telephone service providers. The telephone stores caller ID information for the last 50 incoming calls. This information is common to all handsets. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.

  • Page 39: View Dialing Options

    Caller ID Caller ID View dialing options While reviewing the caller ID log, press 888-883-2445 # (pound key) repeatedly to show 1-888-883-2445 Press # 883-2445 different dialing options for local and (pound key) 1-883-2445 long distance numbers before dialing or saving the telephone number in 883-2445 1-883-2445 the directory.

  • Page 40: Save A Caller Id Log Entry To The Directory

    Caller ID Caller ID Save a caller ID log entry to the directory 1. When in the caller ID log, press q or p to browse. /SELECT. 2. When the desired entry displays, press MENU /SELECT to choose To Directory. 3.

  • Page 41: Save A Caller Id Log Entry To The Allow List

    Caller ID Caller ID Save a caller ID log entry to the allow list 1. When in the caller ID log, press q or p to browse. /SELECT. 2. When the desired entry displays, press MENU to scroll to To Allow list, then press 3.

  • Page 42: Save A Caller Id Log Entry To The Block List

    Caller ID Caller ID Save a caller ID log entry to the block list 1. When in the caller ID log, press q or p to browse. 2. When the desired entry displays, press /SELECT. MENU 3. Press q or p to scroll to To Block list, then press /SELECT.

  • Page 43: Save A Caller Id Log Entry To The Star Name List

    Caller ID Caller ID Save a caller ID log entry to the star name list 1. When in the caller ID log, press q or p to browse. 2. When the desired entry displays, press /SELECT. MENU 3. Press q or p to scroll to To Star name, then press /SELECT.

  • Page 44: Smart Call Blocker

    Smart call blocker About Smart call blocker* If you have subscribed to caller ID service, then you can use Smart call blocker to filter robocalls, telemarketing calls and unwanted calls, while allowing welcome calls to get through. You can set up your lists of welcome callers and unwelcome callers. Smart call blocker allows calls from your welcome callers to get through, and it blocks calls from your unwelcome callers.

  • Page 45: Call Categories

    Smart call blocker About Smart call blocker Call categories Calls are classified into four categories: Welcome calls Welcome calls are calls with telephone numbers saved in your allow list or directory, and not in your block list. Welcome calls also include calls with caller names saved in your star name list.

  • Page 46: Call Handling

    Smart call blocker About Smart call blocker Call handling Smart call blocker is set to on, and to allow all incoming calls by default. When Smart call blocker is on, the first ring of all incoming calls will be muted. If your directory, allow list, star name list and block list are empty when Smart call blocker is on, and you have set to screen calls, the telephone will screen all incoming calls and asks callers to...
  • Page 47 Smart call blocker About Smart call blocker Call category Call handling / Set profile options Unknown Calls without You can select one of the following five profile options for handling all calls numbers unknown calls. Numbers that − Screen unknown are “out of The telephone plays the screening area“...

  • Page 48: Call Block Settings

    Smart call blocker Call block settings Set Smart call blocker on/off The Smart call blocker feature is set to on by default. 1. Press CALL BLOCK on the handset when it /SELECT is not in use, and then press MENU to select SCB On/Off.
  • Page 49 Smart call blocker Call block settings 3. Press q or p to select one of the following options, then /SELECT. press MENU Screen unknown - screen any calls without numbers or with numbers not saved in the Directory, Allow list, or Star name list. This profile setting sets the telephone to screen all unknown calls and asks −...

  • Page 50: Block List

    Smart call blocker Call block settings Block list Add numbers that you want to prevent their calls from ringing through. The block list stores up to 1,000 entries. Add a block entry: 1. Press CALL BLOCK on the handset when it is not in use. -OR- Press MENU/ to enter the main menu when the handset...
  • Page 51 Smart call blocker Call block settings 6. When the screen displays Enter name, use the dialing keys to enter a name (up to 15 characters). Press a key repeatedly until the desired character appears. The first character of every word is capitalized.
  • Page 52 Smart call blocker Call block settings Save a caller ID log entry to block list: 1. Search for the desired caller ID log entry (see Review the caller ID log on page 32). /SELECT. 2. When the desired entry displays, press MENU to scroll to To Block list, then press 3.
  • Page 53 Smart call blocker Call block settings Edit a block entry: 1. Search for the desired entry in the block list (see Review block list on page 45). 2. When the desired entry displays, press /SELECT. The screen MENU displays Enter number along with the phone number to be edited.
  • Page 54 Smart call blocker Call block settings Delete a block entry: 1. Search for the desired entry in the block list (see Review block list on page 45). /DELETE on the 2. When the desired entry displays, press MUTE handset. The screen shows Delete entry?. /SELECT to confirm.

  • Page 55: Allow List

    Smart call blocker Call block settings Allow list Add numbers that you want to allow their calls to get through to you. The allow list stores up to 200 entries. Add an allow entry: 1. Press CALL BLOCK on the handset when it is not in use. -OR- Press MENU/ to enter the main menu when the handset...
  • Page 56 Smart call blocker Call block settings 6. When the screen displays Enter name, use the dialing keys to enter a name (up to 15 characters). Press a key repeatedly until the desired character appears. The first character of every word is capitalized.
  • Page 57 Smart call blocker Call block settings Save a caller ID log entry to allow list: 1. Search for the desired caller ID log entry (see Review the caller ID log on page 32). 2. When the desired entry displays, press /SELECT.
  • Page 58 Smart call blocker Call block settings Edit an allow entry: 1. Search for the desired entry in the allow list (see Review allow list on page 50). /SELECT. The screen 2. When the desired entry displays, press MENU displays Enter number along with the phone number to be edited.
  • Page 59 Smart call blocker Call block settings Delete an allow entry: 1. Search for the desired entry in the allow list (see Review allow list on page 50). /DELETE on the 2. When the desired entry displays, press MUTE handset. The screen shows Delete entry?. 3.

  • Page 60: Star Name List

    Smart call blocker Call block settings Star name list There are many organizations like schools, medical offices, and pharmacies that use robocalls to communicate important information to you. Robocall uses an autodialer to deliver pre- recorded messages. By entering the name of the organizations into the star name list, it ensures these calls will ring through when you only know the caller names but not their numbers.
  • Page 61 Smart call blocker Call block settings Review star name list: 1. Press CALL BLOCK on the handset when it is not in use. -OR- Press MENU/ to enter the main menu when the handset SELECT to scroll to Smart call blk, then is not in use.
  • Page 62 Smart call blocker Call block settings 3. To edit the name: Use the dialing keys to enter characters. Press q or p to move the cursor to the left or right. Press 0 to add a space. /DELETE to erase a character. Press MUTE /DELETE to erase all characters.
  • Page 63 Smart call blocker Call block settings Screening announcement If you have set profile to screen all unknown calls (Screen unknown) or screen robocalls (Screen robot), the callers of the following incoming call categories will hear a screening announcement. Calls that are “out of area“ or with numbers set to “Private“. Calls with numbers that are not on your directory, allow list, or block list, or with absent caller ID number.
  • Page 64 Smart call blocker Call block settings Play your current announcement of screening with caller name: 1. Press CALL BLOCK on the handset when it is not in use. -OR- Press MENU/ to enter the main menu when the handset SELECT to scroll to Smart call blk, then is not in use.
  • Page 65 Smart call blocker Call block settings Record your name for all screening announcements: 1. Press CALL BLOCK on the handset when it is not in use. -OR- Press MENU/ to enter the main menu when the handset SELECT to scroll to Smart call blk, then is not in use.

  • Page 66: Allowed Calls

    Smart call blocker Allowed calls If Smart call blocker is on, the following types of incoming calls can get through to you and ring on your telephone system: Calls with numbers saved in your allow list. Calls with numbers saved in your directory, but not on your block list.

  • Page 67: Blocked Calls

    Smart call blocker Blocked calls If Smart call blocker is on, incoming calls with numbers saved in your block list will not ring. The telephone plays the block announcement “Calls to this number are being screened by Smart call blocker. The number you are calling is not accepting your call. Please hang up.”...

  • Page 68: Screen Unknown Calls

    Smart call blocker Screen unknown calls If Smart call blocker is on, and you have set profile to screen unknown calls, the telephone plays a screening announcement to the caller when receiving the following incoming calls. It asks the caller to respond before putting the call through to you. Incoming calls with numbers that are “out of area“...

  • Page 69: Screened Call Options

    Smart call blocker Screen unknown calls If Smart call blocker is on and you receive a call waiting call: - Smart call blocker will not screen a call waiting call without number while on a call. You can PHONE/ /SPEAKER press to take the new call.
  • Page 70 Smart call blocker Screen unknown calls Block this call: Press 3 or CALL BLOCK to block the call. The telephone plays the block announcement “The number you are calling is not accepting your call. Please hang up.” to the caller. The telephone number will be added to your block list.

  • Page 71: Screen Robocalls

    Smart call blocker Screen robocalls If Smart call blocker is on, and you have set profile to screen robocalls, the telephone plays a screening announcement to the caller when receiving the following incoming calls. It asks the caller to press the pound key (#) before putting the call through to you. Incoming calls with numbers that are “out of area“...
  • Page 72 Smart call blocker Screen robocalls If Smart call blocker is on and you receive a call waiting call: - Smart call blocker will not screen a call waiting call without number while on a call. You can PHONE/ /SPEAKER press to take the new call.

  • Page 73: Option While On A Call

    Smart call blocker Option while on a call When you are on a call and speaking to the caller, and you do not want to continue the call, you can press the CALL BLOCK button on the handset to end the call. The telephone plays the block announcement “The number you are calling is not accepting your call.

  • Page 74: Answering System

    Answering system Answering system settings Use the answering system menu of a system handset to set up the announcement message, turn the answering system or message alert tone on or off, activate call screening, or change the number of rings or remote access code. Announcement Your outgoing announcement plays when calls are answered by the answering system.

  • Page 75: Answer On/Off

    Answering system Answering system settings 4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 3 to delete your recorded announcement. The handset displays Annc deleted and announces, “Announcement deleted.” When your announcement is reset, the system answers calls with the default announcement, as described above.

  • Page 76: Call Screening

    Answering system Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the telephone base when they are being recorded. If you turn call screening on, you hear the incoming message. To change the setting: 1.

  • Page 77: Remote Access Code

    Answering system Answering system settings Remote access code To access your answering system remotely from any touch-tone phone, you need to enter a two-digit number (00-99). By default, the remote access code is 19. To change the remote access code: 1.

  • Page 78: About The Answering

    Answering system About the answering system Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those 1 new message left on its built-in digital answering system and those left at your telephone service provider’s ANS ON voicemail (fees may apply).

  • Page 79: Using The Answering Machine And Voicemail

    Answering system About the answering system Using the answering machine and voicemail together You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers, as described below. To learn how to program your voicemail settings, contact your telephone service provider.

  • Page 80: Call Screening

    Answering system About the answering system Call screening To screen a call at the telephone base: If the answering system and call screening are on, the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system. Options while a message is being recorded: Press pVOL or qVOL on the telephone base to adjust the call screening volume.

  • Page 81: Temporarily Turning Off The Message Alert Tone

    Answering system About the answering system Temporarily turning off the message alert tone If the message alert tone is turned on, the telephone base beeps every ten seconds when there are new messages. Pressing any /HANDSET LOCATOR) temporarily telephone base key (except silences the message alert tone.

  • Page 82: Message Playback

    Answering system Message playback To listen to messages at the telephone base: /PLAY/ /STOP Press again to end the . Press STOP PLAY message playback. To listen to messages on a cordless handset: 1. When the handset is in idle mode, press MENU/ to enter SELECT the main menu.

  • Page 83: Delete All Old Messages

    Answering system Message playback Delete all old messages To delete all old messages on the telephone base: 1. When the telephone is idle, press X/DELETE. The system announces, “To delete all old messages, press DELETE again.” 2. Press X/DELETE again. The system announces, “All old messages deleted.”...

  • Page 84: Recording And Playing

    Answering system Recording and playing memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset. Play and delete them in the same way as incoming messages. Record a memo 1.

  • Page 85: Remote Access

    Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely reach your answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two-digit remote access code (19 is the default code.

  • Page 86: Appendix

    Appendix Adding and registering handsets/headsets Your telephone can support up to five DECT 6.0 cordless handsets or headsets. You can purchase additional handsets (AT&T model BL102-0S, sold separately) or up to three cordless handsets and two cordless headsets (sold separately). Visit www.telephones.att.com/accessories for a list of compatible DECT 6.0 cordless headsets.
  • Page 87 Appendix Adding and registering handsets/headsets For registration, put the handset on the telephone base, not the handset charger. If registration fails, the screen shows To register HS... and ... see manual. Please start again from Step 1.

  • Page 88: Deregistering Handsets

    Appendix Deregistering handsets You may need to deregister your handsets if: You have five registered handsets and need to replace a handset. -OR- You wish to change the designated handset number of your registered handsets. You must first deregister ALL handsets, and then register each handset you wish to use again, one at a time.
  • Page 89 Appendix Deregistering handsets NOTES: If the deregistration process fails, you may need to reset the system and try again. To reset, unplug the power from the telephone base and plug it back in. You cannot deregister the handsets if any other system handset is in use. Even if the battery is depleted, you can still deregister the handsets by following the steps mentioned above.

  • Page 90: Troubleshooting

    If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Try using a different wall jack in your home to connect your BL102-1S/ BL102-2S/BL102-3S/BL102-4S/BL102-5S telephone, or contact your telephone service provider (charges may apply).
  • Page 91 Appendix Troubleshooting I cannot dial out. Try all the suggestions, as mentioned above. Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.
  • Page 92 Appendix Troubleshooting I experience poor sound quality when using the handset speakerphone. For increased sound quality while using the handset speakerphone, place the handset on a flat surface with the dial pad facing up. My caller ID isn’t working. Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone.
  • Page 93 Appendix Troubleshooting Other electronic products such as HAM radios and other DECT phones, can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. Do not install this phone near a microwave oven or on the same electrical outlet.
  • Page 94 Appendix Troubleshooting My telephone blocks calls from someone I know. You may have saved the caller’s number in your block list. To remove the number from the block list, see Delete a block entry on page 48. Blocking all unknown calls. If you want to block all unknown calls without numbers and calls with numbers or names that are not in your directory, allow list or star name list, select the Block unknown profile setting.
  • Page 95 Appendix Troubleshooting System does not answer after the correct number of rings. Make sure that the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on. If toll saver is activated, the number of rings changes to two when you have new messages stored.

  • Page 96: Maintenance

    Appendix Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. Avoid rough treatment. Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water You can damage your telephone if it gets wet.

  • Page 97: Fcc Part 68 And Acta

    Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 98 Appendix FCC Part 68 and ACTA Industry Canada This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

  • Page 99: Fcc Part 15

    Appendix FCC Part 15 NOTE: This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 100: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com 1 (866) 288-4268. or call For more detailed instructions, refer to the online Complete user’s manual at www.telephones.att.com/manuals 1.
  • Page 101 Appendix Limited warranty 4. What is not covered by this limited warranty? This limited warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of the manufacturer;...
  • Page 102 Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; Include a “valid proof of purchase”...

  • Page 103: Technical Specifications

    Appendix Technical specifications Operation Operating time* Talk time (cordless handset) Up to 10 hours Standby Up to 6 days * Operating times vary depending on your actual use and the age of the battery. DECT 6.0 digital technology The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity.

  • Page 104: Index

    Index Index review entries 30 DSL 8 Allow list 49 Announcement 68 Answering system 68–79 Ending a call 23 voice guide 13 Audio Assist®, 26 Handset handset locator 25 Battery charging 11 quick reference guide 4–6 Battery installation 10 ringer tone 15 Block list 44 ringer volume 15 voicemail indicator 19...
  • Page 105 Index Index star name list 54–56 uncategorized calls 39 Names voice guide 12 enter into directory 29 Speakerphone 23 search 30 Speed dial set voicemail number 18 Star name list 54 Outgoing announcement 68 Technical specifications 97 Paging tone 25 Telephone base Power adapter 9 quick reference guide 7...
  • Page 106 For more detailed instructions, refer to the online Complete user’s www.telephones.att.com/manuals manual at For customer service or product information, please visit our www.telephones.att.com website at or call 1 (866) 288-4268. Audio Assist ® is a registered trademark of Advanced American Telephones. ©...

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