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en Troubleshooting
Fault
Appliance paused, but
the drum is rotating.
Home Connect is not
working properly.
No connection to the
home network.
Creasing.
" Please empty con-
densate container"
and programme ter-
minated.
56
Cause and troubleshooting
Cooling process active.
Not a fault – no action required.
▶
Different causes are possible.
Go to www.home-connect.cn.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 46.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Setting up Home Connect", Page 46
The load is too large.
Observe the maximum load capacity of the
▶
→ "Programmes", Page 30.
The laundry lies in the drum for too long after drying.
Remove the laundry from the drum as soon as the
1.
drying programme has finished.
Spread the items of laundry for cooling.
2.
Unsuitable programme for the type of fabric.
Set the suitable programme for the type of fabric.
▶
→ "Programmes", Page 30
Easy-Care fabrics are dried for too long.
→ "Changing the dryness level", Page 29.
▶
→ "Adjusting the dryness level", Page 29.
▶
Anti-Crease not activated.
Activate the Anti-Crease function.
▶
→ "Buttons", Page 27
Condensation tank filled.
→ "Emptying the condensation container", Page 38.
1.
→ "Inserting the condensation container", Page 39.
2.
→ "Starting the programme", Page 36.
3.
Water drain hose is caught or jammed.
Ensure that the water drain hose is not kinked or
1.
trapped.
Route the water drain hose without kinks.
2.
Water drain hose is not connected correctly.
Ensure that the water drain hose is connected cor-
▶
rectly.
→ "Connecting the water drain hose", Page 14
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