Crestron UCCX100T Product Manual
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Crestron UCCX100T Product Manual

Flex unified communications solutions
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Crestron Flex Unified Communications
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Crestron Electronics, Inc.

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Summary of Contents for Crestron UCCX100T

  • Page 1 Crestron Flex Unified Communications Solutions Product Manual Crestron Electronics, Inc.
  • Page 2 United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography.

  • Page 3: Table Of Contents

    Software Updates for Zoom Rooms Crestron Settings App Switching from Zoom Rooms to Microsoft Teams Rooms Use Custom Controls on a Zoom Rooms System Crestron Control for Zoom Rooms Software Crestron XiO Cloud Service Operation Resources Product Manual — Doc. 9132C...

  • Page 4: Overview

    Overview Crestron Flex UC provides a superior conferencing and collaboration experience for executive offices, huddle spaces, and meeting rooms of any size. For more information on installation, visit www.crestron.com/flex. These solutions are categorized based on the room size and conferencing software, as detailed...

  • Page 5: Intended Audience

    Intended Audience This manual provides instructions and other technical resources to installers and platform administrators for setting up the Crestron Flex UC conference solutions. Installers The installer should have the following knowledge and skills: Crestron® technology Basic networking Basic AV Crestron Remote Control XiO Cloud®...

  • Page 6: System Hardware

    Crestron Flex through its built-in microphones and speaker. Camera A camera for high-definition videoconferencing. NOTE: Some Crestron Flex solutions do not include a camera. These solutions require the installer to supply a USB conference camera. 3 • Product Manual — Doc. 9132C...

  • Page 7: Soundbar

    This device brings the BYOD functionality by enabling high-definition video presentations from all types of BYOD sources. NOTE: The HDMI over CATx Receiver is required only for Crestron Flex kits using a Crestron Mercury X Tabletop Conference device for open-platform UC applications.

  • Page 8: Applications

    Applications The following application scenarios for Crestron Flex are based on the conference room size, conferencing software, and control device. NOTE: These scenarios show a typical hardware arrangement in a small, medium, or large room. Hardware combinations may differ based on the selected Crestron Flex.
  • Page 9 Scenario 2 Conference room size: Medium or Large Conferencing software: Microsoft Teams rooms or Zoom rooms Control device: Crestron Mercury or Crestron Mercury X Product Manual — Doc. 9132C • 6...
  • Page 10 Scenario 3 Conference room size: Medium or Large Conferencing software: Open-platform UC applications Control device: Crestron Mercury or Crestron Mercury X 7 • Product Manual — Doc. 9132C...
  • Page 11 Scenario 4 Conference room size: Small or Custom Conferencing software: Microsoft Teams rooms or Zoom rooms Control device: Wall mount or surface mount touch screen Product Manual — Doc. 9132C • 8...
  • Page 12 Scenario 5 Conference room size: Mobile Conferencing software: Microsoft Teams rooms, Zoom rooms, or Open-platform UC applications Control device: Touch screen, Crestron Mercury, or Crestron Mercury X 9 • Product Manual — Doc. 9132C...

  • Page 13: Specifications

    Specifications Each of the Crestron Flex solutions listed below is hyperlinked to its respective product page and product specifications. Crestron Flex Solutions Crestron Flex Solutions Crestron Flex Solutions Space for Microsoft Teams for Open-Platform UC for Zoom Rooms Rooms Applications ...
  • Page 14 Crestron Flex Solutions Crestron Flex Solutions Crestron Flex Solutions Space for Microsoft Teams for Open-Platform UC for Zoom Rooms Rooms Applications  Medium Meeting Room UC-M50-T UC-M50-Z UC-M50-UA UC-M50-T-L UC-M50-Z-L UC-M50-U UC-M50-T- UC-M50-Z- UC-MX50-U UPGRD UPGRD UC-MX50-T UC-MX50-Z UC-MX50-T-L UC-MX50-Z-L UC-MX50-T-...

  • Page 15: Installation

    Installation To install any Crestron Flex solutions listed below, follow the respective link to the Quick Start guide for instructions. Space Crestron Flex Solutions Quick Start Guide Private UC-MM30-TA Space/Desktop/Huddle Quick Start: UC-MM30-TA and UC-MM30- UC-MM30-TA-I Space/Small Meeting TA-I Room Product Manual —...
  • Page 16 Space Crestron Flex Solutions Quick Start Guide Huddle Space/Small UC-MM30-T Quick Start: UC-MM30-T(-I) and UC- Meeting Room MM30-T-L(-I) (with ASUS and Lenovo UC-MM30-T-I UC Engine) UC-MM30-T-L UC-MM30-T-L-I Quick Start: UC-MM30-T(-I) (with Dell UC Engine) UC-MM30-Z Quick Start: UC-MM30-Z(-I) and UC- MM30-Z-L(-I) (with ASUS and Lenovo UC-MM30-Z-I UC Engine)
  • Page 17 Space Crestron Flex Solutions Quick Start Guide UC-BX30-T Quick Start: UC-BX30-T and UC-BX30-T-L (with ASUS and Lenovo UC Engine) Quick Start: UC-BX30-T (with Dell UC Engine) UC-BX30-Z Quick Start: UC-BX30-Z and UC-BX30-Z-L (with ASUS and Lenovo UC Engine) Quick Start: UC-BX30-Z (with Dell UC...
  • Page 18 Space Crestron Flex Solutions Quick Start Guide UC-B31-Z-WM Quick Start: UC-B31-Z-WM UC-BX31-T Quick Start: UC-BX31-T UC-BX31-T-WM Quick Start: UC-BX31-T-WM UC-BX31-Z Quick Start: UC-BX31-Z UC-BX31-Z-WM Quick Start: UC-BX31-Z-WM UC-B160-T Quick Start: UC-B160-T (Discontinued) UC-B160-Z Quick Start: UC-B160-Z (Discontinued) 15 • Product Manual — Doc. 9132C...
  • Page 19 Space Crestron Flex Solutions Quick Start Guide Medium Meeting Room UC-M50-T Quick Start: UC-M50-T and UC-M50-T-L (with ASUS and Lenovo UC Engine) UC-M50-T-L Quick Start: UC-M50-T (with Dell UC Engine) UC-M50-Z Quick Start: UC-M50-Z and UC-M50-Z-L (with ASUS and Lenovo UC Engine) UC-M50-Z-L Quick Start: UC-M50-Z (with Dell UC...
  • Page 20 Space Crestron Flex Solutions Quick Start Guide UC-MX50-T- Quick Start: UC-MX50-T-UPGRD (with UPGRD ASUS UC Engine) Quick Start: UC-MX50-T-UPGRD (with Dell UC Engine) UC-MX50-Z- Quick Start: UC-MX50-Z-UPGRD (with UPGRD ASUS UC Engine) Quick Start: UC-MX50-Z-UPGRD (with Dell UC Engine) Large Meeting Room UC-M70-T Quick Start: UC-M70-T (with ASUS Engine)
  • Page 21 Space Crestron Flex Solutions Quick Start Guide Custom Meeting Room UC-C160-T Quick Start: UC-C160-T (Discontinued) Product Manual — Doc. 9132C • 18...
  • Page 22 Space Crestron Flex Solutions Quick Start Guide UC-C160-Z Quick Start: UC-C160-Z (Discontinued) 19 • Product Manual — Doc. 9132C...
  • Page 23 Space Crestron Flex Solutions Quick Start Guide UC-C100-T Quick Start: UC-C100-T and UC-C100-T-L (with ASUS and Lenovo UC Engine) UC-C100-T-L Quick Start: UC-C100-T (with Dell UC Engine) UC-C100-Z Quick Start: UC-C100-Z and UC-C100-Z-L (with ASUS and Lenovo UC Engine) UC-C100-Z-L Quick Start: UC-C100-Z (with Dell UC...
  • Page 24 Space Crestron Flex Solutions Quick Start Guide UC-CX100-T-WM Quick Start: UC-CX100-T-WM and UC- CX100-T-L-WM (with ASUS and Lenovo UC-CX100-T-L- UC Engine) Quick Start: UC-CX100-T-WM (with Dell UC Engine) UC-CX100-Z-WM Quick Start: UC-CX100-Z-WM and UC- CX100-Z-L-WM (with ASUS and Lenovo UC-CX100-Z-L- UC Engine) Quick Start: UC-CX100-Z-WM (with Dell...

  • Page 25: Configuration

    Configuration You can set up your Crestron Flex based on the preinstalled conferencing software. Open-platform UC Applications System (Refer to the system’s quick start guide) Microsoft Teams® Rooms Systems on page 22 Zoom Rooms™ Systems on page 45 Microsoft Teams® Rooms Systems Minimum Requirements The following is required to set up a Microsoft Teams Rooms Platform Administrator account.

  • Page 26: Pre-Deployment Checklist

    Pre-Deployment Checklist Complete the following tasks to ensure successful deployment of your Crestron® Flex conference room solution. Task Requirement Notes Verify Accounts/Configure Microsoft Teams Rooms Account credentials are required Solution account credentials to log in to Microsoft Teams Rooms. When purchasing a...

  • Page 27: Initial Setup

    Microsoft's documentation. Software Updates for Microsoft Teams Software updates for Microsoft Teams Rooms systems and associated control devices (Crestron Mercury devices or touch screens) are performed through the UC Engine’s Windows Update service. NOTE: For information on managing Windows updates, refer to Manage Windows Updates.

  • Page 28: Crestron Settings App

    > Crestron folder > Crestron Settings. The Crestron Settings app opens. NOTE: When opening the Crestron Settings app for the first time, you must agree to the CRESTRON UNIFIED COMMUNICATIONS SOFTWARE LICENSE AGREEMENT. Click I Agree to continue to the Crestron Settings app.
  • Page 29 UC Engine. System Click Query Device Versions to view the firmware versions of the connected system devices. Click Done to exit the Crestron Settings app. The Windows desktop is displayed. USB Camera Click USB Camera to display the USB Camera menu.
  • Page 30 USB Camera Adjust Tilt, Pan, or Zoom The tilt, pan, and zoom on a connected camera can be remotely adjusted from the USB Camera screen. NOTE: Tilt, pan, and zoom settings may not work with all cameras. To make an adjustment, select a preset and adjust as necessary. Click Zoom I or H to adjust the amount of zoom.
  • Page 31 Microsoft Teams Rooms systems with a Crestron Mercury conference system or a touch screen use the Smart Graphics™ menu to upload a touch screen project with custom controls as part of a Crestron control system. Touch screen projects are loaded to the system from a connected USB drive.
  • Page 32 Click IP Table to display the IP Table menu. Configure the IP table to allow Crestron Flex to be used as part of a Crestron control system. An IP table is a lookup table used by Crestron Ethernet devices to map between IP IDs and IP addresses.
  • Page 33 IP Table IP Table Entries Entries in an IP table identify the control system(s) that can control Crestron Flex. Entries can be added, updated, or removed. Add an Entry a. From the IP ID drop-down list, select the system’s IP ID as specified in the control system’s program.
  • Page 34 Click Remove. Other IP Table Functions Set the Automatically discover and respond to other Crestron devices setting to Off to hide the system from being discovered by other devices during auto-discovery. Multiple control systems listed on the IP table can be allowed to control the system. Set the Allow multiple IP Table entries setting to Off to allow only one control system on the IP table.
  • Page 35 Click Export Log Files to package and export all the log files (including all Crestron logs and system event logs) onto external storage. Upload Log Files Click Upload Log Files to package and upload all the log files to a Crestron server for delivery to Crestron support personnel. NOTE: Internet access is required for uploading.
  • Page 36 (UC-SB1-CAM-FLEX only). Advanced Cloud URL Enter the URL of the Crestron Fusion server. Upon completion, the system should be brought into Crestron Fusion software as a processor. For more information, refer to the Crestron Fusion software help file.
  • Page 37 Return to the Conference System After all changes have been made, the system should be returned to regular operation. To return to regular operation: 1. Click Done to return to the Windows desktop. 2. Click . A menu is displayed. 3.

  • Page 38: Switching From Microsoft Teams Rooms To Zoom Rooms

    Change to Zoom button, the system does not support the mode switch function. If the XiO Cloud service manages the UC Engine, changes made in the Crestron Settings app will revert to the settings established by the XiO Cloud service.
  • Page 39 XiO Cloud Service NOTE: Changes made from the XiO Cloud service will override any settings made from the Crestron Settings app. 1. Log in to the XiO Cloud service and select the UC Engine to switch. 2. Click the Settings tab.
  • Page 40 5. Select Zoom Rooms from the Application Mode drop-down list. XiO Cloud, UC Engine, Settings tab, Zoom Rooms selected 6. Click Save Changes. The device will reboot. 37 • Product Manual — Doc. 9132C...
  • Page 41 XiO Cloud service. 1. Use a web browser to display the DEVICE screen of the Crestron Mercury device’s configuration pages. For more information, refer to the CCS-UC-1 Product Manual (Doc.
  • Page 42 NOTE: Changes made from the XiO Cloud service will override any settings made from the device. 1. Log in to the XiO Cloud service and select the Crestron Mercury device to switch. 2. Click the Settings tab. 3. Click Applications.
  • Page 43 6. Click Save Changes. The device will reboot. 7. Set the device’s Zoom Room settings. Enable Zoom Room Controller Auto Update to have the Crestron Mercury device automatically download updates as they are published. Adjust the Zoom Ultrasonic Volume setting for use with the Zoom Rooms direct sharing feature.
  • Page 44 Web Browser NOTE: If the touch screen is managed by the XiO Cloud service, any changes made in the web browser will revert to the settings established by the XiO Cloud service. 1. Use a web browser to display the Applications settings of the touch screen’s configuration pages.
  • Page 45 3. If the touch screen is to flip between Zoom Rooms and a custom touch panel project, configure the page flip operation below. a. Use a web browser to display the Applications settings of the touch screen’s configuration pages. b. Set Zoom Room Page Flip to Enabled. c.
  • Page 46 XiO Cloud Service NOTE: Changes made from the XiO Cloud service will override any settings made from the device. 1. Log in to the XiO Cloud service and select the touch screen device to switch. 2. Click the Settings tab. 3.
  • Page 47 5. Select Zoom Rooms from the Application Mode drop-down list. XiO Cloud, Touch Screen Device, Settings tab, Applications, Zoom Rooms selected 6. If the touch screen is to flip between Zoom Rooms and a custom touch panel project, configure page flip operation. a.

  • Page 48: Zoom Rooms™ Systems

    A Zoom Rooms account or activation code is required to set up a Zoom Rooms system. Zoom Room administrator access is required to create and modify Zoom rooms. Pre-Deployment Checklist Complete the following tasks to ensure successful deployment of your Crestron® Flex conference room solution. TASK...

  • Page 49: Initial Setup

    Mercury devices or touch screens) receive updates from the Zoom portal. Crestron Settings App After setting up Zoom Rooms, use the Crestron Settings app for further configuration. A USB keyboard and mouse are required to use the Crestron Settings app.
  • Page 50 4. Click > Crestron folder > Crestron Settings. The Crestron Settings app opens. NOTE: When opening the Crestron Settings app for the first time, you must agree to the CRESTRON UNIFIED COMMUNICATIONS SOFTWARE LICENSE AGREEMENT. Click I Agree to continue to the Crestron Settings app.
  • Page 51 UC Engine. System Click Query Device Versions to view the firmware versions of the connected system devices. Click Done to exit the Crestron Settings app. The Windows desktop is displayed. USB Camera Click USB Camera to display the USB Camera menu.
  • Page 52 USB Camera Adjust Tilt, Pan, or Zoom The tilt, pan, and zoom on a connected camera can be remotely adjusted from the USB Camera screen. NOTE: Tilt, pan, and zoom settings may not work with all cameras. To adjust the tilt, pan, or zoom, select a preset and adjust as necessary. Click Zoom I or H to adjust the zoom.
  • Page 53 Click IP Table to display the IP Table menu. Configure the IP table to allow Crestron Flex to be used as part of a Crestron control system. An IP table is a lookup table used by Crestron Ethernet devices to map between IP IDs and IP addresses.
  • Page 54 TS-770 and TS-1070 Product Manual (Doc. 8555). IP Table IP Table Entries Entries in an IP table identify the control system(s) that can control Crestron Flex. Entries can be added, updated, or removed. 51 • Product Manual — Doc. 9132C...
  • Page 55 Click Remove. Other IP Table Functions Set the Automatically discover and respond to other Crestron devices setting to Off to hide the system from being discovered by other devices during Autodiscovery. Multiple control systems listed on the IP table can be allowed to control the system. Set the Allow multiple IP Table entries setting to Off to allow only one control system on the IP table.
  • Page 56 Click Export Log Files to package and export all the log files (including all Crestron logs and system event logs) onto external storage. Upload Log Files Click Upload Log Files to package and upload all the log files to a Crestron server for delivery to Crestron support personnel. NOTE: Internet access is required for uploading.
  • Page 57 (UC-SB1-CAM-FLEX only). Advanced Cloud URL Enter the URL of the Crestron Fusion server. Upon completion, the system should be brought into Crestron Fusion software as a processor. For more information, refer to the Crestron Fusion software help file.

  • Page 58: Switching From Zoom Rooms To Microsoft Teams Rooms

    UC Engine: 1.00.16.715b TSW-1060 touch screen: 2.006.0063.001 TS-1070 touch screen: 1.001.0014.001 UC-2 Mini Tabletop conference device: 1.0.1.59 CCS-UC-1-T-V Crestron Mercury Tabletop UC Video Conference System: 1.4906.00015.001 CCS-UC-1-X Crestron Mercury X Tabletop Conference System: 1.4160.00050.001 Change UC Engine Settings Use one of the following methods to change the UC Engine settings: 55 •...
  • Page 59 Change to Teams button, the system does not support the mode switch function. If the XiO Cloud service manages the UC Engine, changes made in the Crestron Settings app will revert to the settings established by the XiO Cloud service.
  • Page 60 XiO Cloud Service NOTE: Changes made from the XiO Cloud service will override any settings made from the Crestron Settings app. 1. Log in to the XiO Cloud service and select the UC Engine to switch. 2. Click the Settings tab.
  • Page 61 5. Select Teams Video from the Application Mode drop-down list. XiO Cloud, UC Engine, Settings tab, Teams Video selected 6. Click Save Changes. The device will reboot. Product Manual — Doc. 9132C • 58...
  • Page 62 Change the Control Device’s Application Mode Set the control device’s Application Mode to Teams Video. On Crestron Mercury Conference Systems Use one of the following methods to change the Mercury conference system’s application mode. 59 • Product Manual — Doc. 9132C...
  • Page 63 XiO Cloud service. 1. Use a web browser to display the DEVICE screen of the Crestron Mercury device’s configuration pages. For more information, refer to the CCS-UC-1 Product Manual (Doc.
  • Page 64 4. If the Crestron Mercury device is using a direct Ethernet connection to the UC Engine, continue to Configuration on page 22. Otherwise, log in to the Crestron Mercury device and navigate to DEVICE > Applications. Certain Crestron Flex running Microsoft Teams Rooms can use a direct Ethernet...
  • Page 65 7. Configure the system as described in Configuration on page Product Manual — Doc. 9132C • 62...
  • Page 66 NOTE: Changes made from the XiO Cloud service will override any settings made from the device. 1. Log in to the XiO Cloud service and select the Crestron Mercury device to switch. 2. Click the Settings tab. 3. Click Applications.
  • Page 67 XiO Cloud, Crestron Mercury Device, Settings tab, Applications, Teams Video selected 6. Click Save Changes. The device will reboot. 7. If the Crestron Mercury device is using a direct Ethernet connection to the UC Engine, continue to step 10. Otherwise, Click Applications.
  • Page 68 Web Browser NOTE: If the touch screen is managed by the XiO Cloud service, any changes made in the web browser will revert to the settings established by the XiO Cloud service. 1. Use a web browser to display the Applications settings of the touch screen’s configuration pages.
  • Page 69 5. Enter the following information in the appropriate fields. Teams Video PC Address: Enter the IP address or hostname of the UC Engine. NOTE: The hostname is printed on a label affixed to the UC Engine (mounted on the UC bracket assembly). Teams Video PC Port: By default, port number 49500 is used.
  • Page 70 XiO Cloud Service NOTE: Changes made from the XiO Cloud service will override any settings made from the device. 1. Log in to the XiO Cloud service and select the touch screen device to switch. 2. Click the Settings tab. 3.

  • Page 71: Use Custom Controls On A Zoom Rooms System

    A Zoom Rooms system with a touch screen can use a touch screen project for customized room control. NOTE: Zoom Rooms systems with a Crestron Mercury Tabletop UC Video Conference cannot use a touch screen project for customized room control.
  • Page 72 1. On a computer, open a web browser to the IP address of the touch screen. 2. Log in to the device and navigate to Settings > Applications. Web browser, Touch Screen Device, Settings tab, Applications 3. Set Zoom Room Page Flip to Enabled. 4.

  • Page 73: Crestron Control For Zoom Rooms Software

    (Doc. 8555). Crestron Control for Zoom Rooms Software Provides a program that can be loaded to a Crestron control system to enable custom programming and control for the Zoom Rooms controller application. Compatible with all Crestron Flex for Zoom Rooms solutions. For more information, visit...

  • Page 74: Crestron Xio Cloud Service

    XiO Cloud® service allows supported devices across an enterprise to be managed and configured from one central and secure location in the cloud. Supported Crestron® devices are configured to connect to the service out of the box. Use of the service requires a registered XiO Cloud account. To register for an XiO Cloud account, refer to www.crestron.com/Support/Tools/Licensing-Registration/XiO-Cloud-Registration-...

  • Page 75: Operation

    Operation For instructions on using a Microsoft Teams Rooms solution, visit Getting Started with a Microsoft Teams Rooms Solution. For instructions on using a Zoom Rooms solution, visit Getting started with a Zoom Rooms Solution. Product Manual — Doc. 9132C •...

  • Page 76: Resources

    Crestron True Blue Support page. Crestron Flex Care is an annual subscription service that provides 24/7 live technical support, an extended five-year warranty on Crestron® hardware, expedited advance replacements, and a discounted rate for on-site support for M, MM, B, or R- series conference systems.
  • Page 77 Crestron Electronics, Inc. Product Manual — Doc. 9132C 15 Volvo Drive, Rockleigh, NJ 07647 09/19/22 Tel: 888.CRESTRON Specifications subject to Fax: 201.767.7656 change without notice. www.crestron.com...

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