Canon imageRUNNER ADVANCE DX C568iF Service Manual page 6

Canon
E. Remote Services -------------------------------------------------------------------------------------------------- 45
1. imageWARE Remote ---------------------------------------------------------------------------------------- 45
2. Content Delivery System ------------------------------------------------------------------------------------ 47
3. Remote Services Suite -------------------------------------------------------------------------------------- 50
F. Device Configuration Management ------------------------------------------------------------------------- 52
1. DCM (Device Configuration Manager) ------------------------------------------------------------------- 52
2. Device Migration Navigator --------------------------------------------------------------------------------- 52
G. LMS (License Management System) ----------------------------------------------------------------------- 53
H. Content Delivery System Website -------------------------------------------------------------------------- 54
I. Recommended System Engineer Requirements ------------------------------------------------------- 55
J. Firmware Upgrades Using the Service Support Tool ------------------------------------------------- 56
K. Solid State Drive Handling ------------------------------------------------------------------------------------ 57
L. Special Tools, Solvents and Oils ---------------------------------------------------------------------------- 57
M. Consumables ------------------------------------------------------------------------------------------------------ 58
N. Consumable Parts ------------------------------------------------------------------------------------------------ 60
O. Periodically Replaced Parts ----------------------------------------------------------------------------------- 61
P. Paper Curl Handling --------------------------------------------------------------------------------------------- 62
Q. Counters ------------------------------------------------------------------------------------------------------------- 63
1. Soft Counters -------------------------------------------------------------------------------------------------- 63
2. MEAP Counter ------------------------------------------------------------------------------------------------ 64
3. Toner Replacement Counter ------------------------------------------------------------------------------- 65
R. Less Maintenance for Service Cost and Downtime Reduction ------------------------------------ 66
1. Installation/Parts Replacement by Nontechnical Staff Option ------------------------------------- 67
2. Remote Support ----------------------------------------------------------------------------------------------- 75
X. Limited Warranty Support ------------------------------------------------------------------------------- 77
A. End-User Limited Warranty Conditions ------------------------------------------------------------------- 77
B. Toner/Drum T04 Limited Warranty -------------------------------------------------------------------------- 77
C. Warranty Programs ---------------------------------------------------------------------------------------------- 78
1. Flat-Rate Program -------------------------------------------------------------------------------------------- 78
2. Warranty Parts for Repair ----------------------------------------------------------------------------------- 78
3. e-Tag ------------------------------------------------------------------------------------------------------------- 78
4. Parts Support Program -------------------------------------------------------------------------------------- 78
XI. Product Technical Support Offerings --------------------------------------------------------------- 79
A. Canon USA Technical Support Center -------------------------------------------------------------------- 79
B. Technical Support Escalation -------------------------------------------------------------------------------- 80
C. Internet Support --------------------------------------------------------------------------------------------------- 81
D. Canon USA's Partner Portal Website ---------------------------------------------------------------------- 81
XII. Appendix ------------------------------------------------------------------------------------------------------ 82
A. Specifications ------------------------------------------------------------------------------------------------------ 82
B. Canon imageRUNNER ADVANCE DX C568/C478 Series Limited Warranty ------------------- 91
C. List of Tables------------------------------------------------------------------------------------------------------- 92
D. List of Figures ----------------------------------------------------------------------------------------------------- 92
imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide
Revision 3
imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide
September 2022
Page v