Parts / Service; Limited Warranty - hestan KDO Use And Care Manual

PARTS / SERVICE

SERVICE DATA RECORD
The location of the serial tag on the product can be seen when the oven door is opened. It is
located on the left side, just inside the oven cavity. See page 6.
Now is a good time to write this information in the space below provided. Keep your invoice
for warranty validation.
Model Number _________________________________
Serial Number __________________________________
Date of Installation or Occupancy __________________
PARTS LIST
Please visit the Hestan website to access the parts list for your Hestan Indoor product:
www.hestanhome.com.
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To
locate an authorized service agent in your area, contact your Hestan dealer, local representative,
or Hestan Customer Service. Before you call, please have the model number and serial number
information ready.
Hestan Commercial Corporation
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463

LIMITED WARRANTY

WHAT THIS LIMITED WARRANTY COVERS
Hestan Commercial Corporation ("HCC") warrants to the original consumer purchaser of
a Hestan Indoor Cooking product (the "Product") from an HCC authorized dealer that the
Product is free from defective materials or workmanship for a period of two (2) years from the
date of original retail purchase or closing date for new construction, whichever period is longer
("Limited Warranty Period"). HCC agrees to repair or replace, at HCC's sole option, any part
or component of the Product that fails due to defective materials or workmanship during the
Limited Warranty Period. This Limited Warranty is not transferable and does not extend to
anyone beyond the original consumer purchaser ("Purchaser"). This Limited Warranty is valid
only on Products purchased and received from an HCC authorized dealer in the fifty United
States, the District of Columbia and Canada. This Limited Warranty applies only to Products in
non-commercial use and does not extend to Products used in commercial applications.
HOW TO OBTAIN WARRANTY SERVICE
If the Product fails during the Limited Warranty Period for reasons covered by this Limited
Warranty, the Purchaser must immediately contact the dealer from whom the Product was
purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying
the cost to make the Product reasonably accessible for service. Service is to be provided during
normal business hours of the authorized Hestan Commercial Service Provider. To the extent
Purchaser requests service outside of the normal business hours of the authorized Hestan
Commercial Service Provider, Purchaser will pay the difference between regular rates and
overtime or premium rates. Purchaser is required to pay all travel costs for travel beyond 50
miles (one way) from the nearest authorized Hestan Commercial Service Provider.
©2019 Hestan Commercial Corporation
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