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SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, call for service.
Paper feeding problems
CONDITION
Paper jams during
Clear the paper jam. (See "Clearing paper jams"
printing.
on page 57.)
Paper sticks
•
Check the maximum paper capacity of the
together.
tray. (See "Print media specifications" on
page 69.)
•
Make sure that you are using the correct type
of paper. (See "Print media specifications" on
page 69.)
•
Remove paper from the tray and flex or fan
the paper.
•
Humid conditions may cause some paper to
stick together.
Multiple sheets of
Different types of paper may be stacked in the
paper do not feed.
tray. Load paper of only one type, size, and
weight.
Paper does not feed
•
Remove any obstructions from inside the
into the machine.
machine.
•
Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
•
There is too much paper in the tray. Remove
excess paper from the tray.
•
The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "Print media specifications" on
page 69.)
The paper keeps
•
There is too much paper in the tray. Remove
jamming.
excess paper from the tray. If you are printing
on special materials, use the manual tray.
•
An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "Print media
specifications" on page 69.)
•
There may be debris inside the machine.
Open the front cover and remove any debris.
Transparencies stick
Use only transparencies specifically designed
together in the paper
for laser printers. Remove each transparency as
exit.
it exits from the machine.
Envelopes skew or
Ensure that the paper guides are against both
fail to feed correctly.
sides of the envelopes.
SUGGESTED SOLUTIONS
Printing problems
CONDITION
The machine
does not print.
Troubleshooting_ 59
POSSIBLE
SUGGESTED
CAUSE
SOLUTIONS
The machine is not
Check the power cord
receiving power.
connections.
The machine is not
Select your machine as your
selected as the
default machine in your
default machine.
Windows.
Check the machine for the following:
•
The front cover is not closed. Close the front
cover.
•
Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 57.)
•
No paper is loaded. Load paper. (See "Loading
paper in the tray" on page 37.)
•
The toner cartridge is not installed. Install the
toner cartridge.
If a system error occurs, contact your service
representative.
The connection
Disconnect the machine
cable between the
cable and reconnect it.
computer and the
machine is not
connected properly.
The connection
If possible, attach the cable
cable between the
to another computer that is
computer and the
working properly and print a
machine is
job. You can also try using a
defective.
different machine cable.
The port setting is
Check the Windows printer
incorrect.
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
The machine may
Check the Printing
be configured
Preferences to ensure that
incorrectly.
all of the print settings are
correct. (See "Opening
printing preferences" on
page 42.)
The printer driver
Repair the machine
may be incorrectly
software. (See "Installing
installed.
USB connected machine's
driver" on page 24,
"Installing network
connected machine's driver"
on page 30.)
The machine is
Check the LEDs on the
malfunctioning.
control panel to see if the
machine is indicating a
system error. Contact a
service representative.
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