Troubleshooting Guide - HearthStone Ambiance Fireplaces Hipster 14 Owner's Manual

T
ROUBLESHOOTING
PROBLEM POSSIBLE CAUSE
STOVE Operating Technique
SMOKES
Cold Chimney or reverse
draft
Blocked Chimney
Oversized Chimney
Undersized Chimney
Chimney Too Short
Air Infiltration Into The
Chimney
Bypass not closed
Catalysts not functioning
Not burning proper fuel
More Than One
Appliance Connected to
the Flue
BACK-PUFFING Operating Technique
OR GAS
EXPLOSIONS
Extra Low Burn Rate
Chimney Down-draft
Excessive Ash Build-up
UNCONTROLL- Unsealed or Open Door
ED OR SHORT
BURN
Excessive Draft
Extra Long Chimney
Oversized Chimney
High Winds or Hilltop
Location:
INSUFFICIENT Poor Quality, low Btu
HEAT content, or Green Wood
Low Burn Rate
Cold Exterior Chimney
Leaky Stovepipe or
Chimney
Too Much Heat Loss
From House
Excessive Ash Build-up
BLISTERING Operating Technique
OF FINISH
Excessive Draft
Ambiance Fireplaces | Grills
G
UIDE
SOLUTIONS
Fully open the primary air control one minute before opening
doors, and ensure the bypass is open before opening door.
Preheat the chimney when first starting a fire. Briefly open a
window in the room containing the stove.
Examine the chimney and stovepipe for blockage or creosote
accumulations.
Reline the chimney to the appropriate diameter
Install a draft inducer or replace the chimney.
Lengthen the chimney.
Seal chimney connections and openings. Check clean-out
doors.
Ensure that the bypass door is closed when the catalysts are in
the active range.
Inspect catalysts for damage, ash build-up, or plugging. Brush
catalysts with a soft-bristled brush, or vacuum lightly. Replace if
required. Follow instructions to ensure catalyst light-off.
Ensure cordwood is seasoned and dry.
Disconnect all other appliances and seal openings.
Fully open the primary air control one minute before opening the
door and keep it fully open for a few minutes after reloading.
Ensure the bypass door is open before opening the door
Burn the stove at a higher burn rate.
Install a chimney cap.
Empty the ash pan more frequently. Increase efficiency of
burns, and avoid using poor quality or green wood.
Close the door tightly or replace the gaskets.
Air leakage around glass gasket – replace gasket
Check the installation. Operate at LOW BURN. Install stovepipe
damper. Draft in excess of 0.1 wc should be corrected with a
stovepipe damper(s)
Shorten the chimney. Install stovepipe damper(s).
Reline the chimney to the proper diameter.
Install a chimney cap.
Use only air-dried wood, preferably dried at least one year. Use
a wood with a high Btu content if available.
Operate the stove at a higher burn rate.
Reline or insulate the chimney.
Check the installation. Replace with a pre-fabricated insulated
chimney system or a properly sized masonry chimney.
Add insulation, use energy efficient windows, or caulk windows,
and seal openings in home.
Empty the ash pan more frequently. Increase efficiency of
burns, and avoid using poor quality or green wood.
Do not over-fire the stove. Monitor stove temperatures. Use
seasoned wood only.
Check the DRAFT. A damper may be required. Operate the
stove at a LOW BURN range.
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Hipster 14 (8240 Model)